SUMMARY:

• Obtain a career position allowing me to utilize my skills and experience to develop tools to increase productivity and efficiency.
• Self - motivated, personable business professional with multiple educational degrees/certifications.
• Talent for quickly mastering technology and thinking ‘outside the box’ for successful resolutions - Diplomatic and tactful with professionals and non-professionals at all levels.
• Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports.
• Flexible and versatile - able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.

TECHNICAL SKILLS:

Languages/Scripting: VBE, REST, JQuery, HTML, and Visual Basic, PowerShell - Familiar: C#, CRUD, and JavaScript

Applications/Tools: Office Suite, InfoPath, SharePoint Designer, SQL Query, IIS, Office Communicator, Skype, PowerShell, Exchange, Nintex

Platforms: SharePoint 2013 Online - 2010 Enterprise - 2007

PROFESSIONAL EXPERIENCE:

Confidential

SharePoint Administrator

Responsibilities:

• Maintained user access/permissions, created custom navigation and formatting accessibility for SharePoint 2010/2007/2013
• Provided end user support/training while enforcing SharePoint governance.
• Provided feedback to realign priorities as they change and guidance on improving implementation.
• Provided insight to the risk and benefits of implementing new technology within SharePoint.
• Defined and designed tracking reports to help manage SharePoint resources and to assist with audits.
• Worked with Exchange Administrator when providing access to contractors.
• Used retention policy and created user IT information list to maintain the requested monthly updates.
• Worked with IIS when setting up Fully Qualified Domain Name.
• Ensured web implementations were consistent with IT standards.
• Identified issues proactively, informed management, and eliminated any escalations.
• Reduced the number of issues that arose and kept to a minimum.
• Defined benefits and risks with all additional features of SharePoint.
• Created and scheduled training sessions with end users.
• Generated the reporting documentation required to manage SharePoint and worked with appropriate teams to enforce implementation using IT standards.
• Use JQuery to augment navigation, embed information, and modify master pages / menu fly-outs, tabbed web parts, hiding objects, and favicons.
• Used JavaScript to create a global survey based on list, rotating banner images, custom alerts, and modify site pages.
• Used CSS to Farm branding and List formatting.
• Used HTML to add navigation buttons, formatting tables and xml content.
• Used REST to in corporate and share Excel ranges and charts.
• Used daily XML output with SharePoint and InfoPath.
• Created RSS feeds from active lists output to share data.
• Worked with Microsoft Support team to resolve database issues.
• Worked with the Nintex Team to install their workflow/form solution.
• Installed and maintained Yammer application.
• Created active InfoPath forms allowing the Helpdesk to provide status updates to restaurant managers.
• Created SQL query’s to assist database searching.
• Use InfoPath Form Services and Excel Calculation Services.
• Added a LAN folder to Search Crawl allowing users to search LAN documents.
• Used SharePoint Designer for a requirement to create a partial word search.
• Created a global disaster recovery form for leadership and department heads that used versioning and also retention schedules for automatic alerts, creating reminder tasks only on business days.
• Familiarity with working/editing/creating Timer Jobs on the dev server.
• Created PowerShell script to create, restore, and archive sites and libraries on the dev server.
• Created global Training Class signup form.
• Work daily with Office Communicator and Business Skype.

Confidential

Change Administrator

Responsibilities:

• Worked with the concepts and vendors on Confidential /adds/changes.
• Managed processes to deliver requests on time with little to no issues or revisits.
• Worked with managers to propose solutions for problems and process improvements.
• Communicated status efficiently and documented all issues and resolutions.

Confidential

Helpdesk/Support Specialist

Responsibilities:

• Filtered and processed data producing a working solution for any issue ranging from procedural questions to complete nonfunctional computer systems.
• Develop ongoing working relationships with directors, management staff, vendors, supervisors and coworkers.
• Analyze and troubleshoot various hardware, software and procedural issues.
• Accurately and expeditiously document calls in Lotus Notes, providing follow-up for on-going issues as well as service calls.
• Created Development Analysts 'Listing' spreadsheet saving the programmers more than two hours weekly.
• Assisted in several successful restaurant openings.
• Selected to represent the Helpdesk at the '1999 Red Lobster General Managers Conference’.
• Developed process allowing restaurant managers to electronically request swipe cards reducing the number of incoming calls.
• Created accurate tracking process increasing Helpdesk productivity.
• Created Vendor Request Excel form using VBE code to allow for automatic P.O. creation, restaurant confirmation, and Helpdesk tracking.