SharePoint Technical Support Analyst Resume

SUMMARY:

Tier II SharePoint Engineer/IT Professional with more than 15 years of experience with a diverse background in management, security, system administration, helpdesk support analyst. She has a strong track record of maintain current industry knowledge of development concepts, best practices, and procedures for SharePoint 2010/2013 Tier II end user support

PROFESSIONAL EXPERIENCE:

Confidential

SharePoint Technical Support Analyst

Responsibilities:

Creating, configuring and administering SharePoint 2010, 2013 and MS Office 365 environment. Including all skills and capabilities of a Site Collection Administrator
Assisting site owners, super users and end - users with advanced features of SharePoint and with SharePoint third party tools
Assess and implement incoming problems requests, and actions taken to resolve them, using Confidential Service Manager Ticket Tracking System/ServiceNow Ticket Tracking system/Remedy
Resolve more complicated problems such as designing and modifying site and site collection settings, correcting issues with repair pages, InfoPath forms, SP designer and Nintex workflows.
Web browser concepts and operation including Internet Explorer and Google Chrome.
SharePoint business intelligence tools including PowerPivot, PerformancePoint, Excel Services, and SQL Reporting Services report builder.
Assist with SharePoint Migration testing to ensure consistency with customer’s requirements.
Support analysts to identify areas where additional research and information would be useful
Monitoring SharePoint disk space usage through the built - in SharePoint reports for each site collection

Confidential

IT Project Coordinator/SharePoint Administrator Team Lead

Responsibilities:

Administrative and technical support to Department of State, Bureau of Conflict Stabilization Operations Knowledge Management and Information Technology Division.
Design and maintain Confidential portals and SharePoint sites for country engagements, military exercises, and other working groups as needed. Assist with SharePoint Migration using PowerShell (Script) from 2007-2010 along with testing to ensure consistency with customer’s requirements.

Confidential

IT System Administrator

Responsibilities:

Provide Tier 2nd Support to over 2500 users for Confidential, Office of Justice Programs; technologies include Windows Server 2003, Exchange 2003, SQL Server 2005, Window SharePoint Services 3.0/MOSS and SharePoint Server 2010.
Assist with SharePoint Migration using PowerShell (Script) from 2007-2010 to ensure consistency with customer’s requirements.

Confidential

NOC Technician

Responsibilities:

Responsible for supporting in a 24x7x365 days/year role that monitors and supports Netcool Fault Management and associated applications network elements using real time alarming of network faults.

Confidential

Team Leader/LAN/WAN Developer

Responsibilities:

Provide LAN Administration support to over 1200 users for Confidential Program office. Respond to trouble calls and interacts with customers/users for problem resolution in NT and Novell based environments.
Troubleshoot, installed, configured, upgraded and maintained all software/hardware on the LAN(s) in the program

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