SUMMARY:

Bilingual (Russian/English) technical trainer with over eighteen years of solid experience in business/technical training, communications, and project/program management/deployment. Strong ability to plan, maintain and deploy technical and civil training. Advanced communication and troubleshooting skills. Thorough understanding of human psychology and students’ needs. Solid experience of setup, development and maintenance in Windows operating environment. In - depth knowledge of cinematography and video production environments. Extensive experience in advertising and sales projects.

TECHNICAL SKILLS:

Platforms: MS-Windows 10/7/Vista/XP/Me/2000/NT/98/95/3.X, Linux Red Hat/Ubuntu/CentOS, MS-DOS 5.0/6.22.

Content Management Systems: SharePoint 2013/2010/2007 (3.0)/2003(2.0).

Training Utilities: Adobe Connect, WebEx, Adobe Captivate 5, Adobe LiveCycle Designer, Adobe Presenter 11, Adobe Premiere Elements 10/11, Adobe Premiere CS6, Adobe After Effects CS6, Camtasia Studio 7/8, Learning Management System, Photodex ProShow Web/Producer.

Desktop Programs: Fully proficient with MS Office 2016/2010/2007/2003 /2002/2000/98/97, 2016/2010 Visio/Project, SharePoint Designer 2010/2007, SharePoint Workspace, MS InfoPath 2013/2007, MS OneNote 2016/2010, MS Publisher 2016/2010, MS Works Suite, Adobe Acrobat Pro & Reader DC/XI/X/9/8, Corel Suite, Open Office, PAL, Nortel VPN, Citrix, and other miscellaneous software.

Server/Utilities: MS Server 2003/2008, MS Exchange Server, ArcServe, WinGate, BlackBerry Enterprise Redirection Server, SalesLogix Database Solution, Novell Client and Printing Services.

Web/Graphics/Video Production Tools/Applications: HTML, JavaScript, Macromedia Dreamweaver 4/8, Flash 4/8; MS FrontPage, Adobe Photoshop CS6/7, GIMP.

Hardware: Dell Optiplex/Inspiron/Latitude, HP desktop/Elitebook/Z800 computers, Apple, iPad 1st-4th generations, iPhone 4/5/5S/5C/6/7/8, Blackberry cell phones, Microsoft/HP/Dell/Blackberry Playbook tablets, SMART Board 8000 series, Plantronics/Jabra/Logitech wired & wireless headsets, Polycom conferencing systems.

PROFESSIONAL EXPERIENCE:

SharePoint Services Trainer

Confidential,MD

Responsibilities:

• Delivering multiple-level local and remote training to HRSA employees in the areas of:
• SharePoint Foundation and Server 2013
• SharePoint Services and Server 2013
• Adobe Acrobat DC/XI/X/9/8 Professional
• Windows 10 Enterprise/7 Enterprise/Windows XP Pro
• TechSmith Camtasia Studio 7/8/9
• MS Office 2016/2010/2007/2003
• MS Visio 2016/2010/2007/2003
• VPN Technologies
• Citrix Technologies
• SmartCard Training
• AVAYA Telephony
• SMART Board Training
• Delivering customized training for requesting offices and bureaus.
• Utilizing educational and electronic technologies such as Adobe Connect, Adobe Captivate and Camtasia Studio to create multimedia and interactive training courses for employees.
• Utilizing video production cameras, systems and software to create comprehensive video tutorials for use by employees.
• Preparing and ensuring 508 (disability) compliancy for course related training material.
• Maintaining and expanding SharePoint training sites.
• Updating and expanding SharePoint related help material.
• Assisting in development and deployment of new SharePoint sites for HRSA offices and bureaus.
• Creating and delivering new course curriculum for new SharePoint, Adobe, MS Office and other proprietary classes to expand employees’ knowledge and maintain their skill set.
• Assisting users with office/bureau related SharePoint, MS Office and Adobe projects.
• Assisting and training offices/bureaus in creating their own written and visual training material.

Applications and Technical Trainer

Confidential,VA

Responsibilities:

• Preparing outlines and delivering Microsoft Office and A+/Network+ technical certification classes/workshops/room training to public and private groups. Tracking employee development to ensure continuous improvement in performance.
• Mentoring and supporting newly hired trainers. Continuously growing list of clients include Secret Service, Federal Bureau of Investigation, United States Department of Agriculture, Environmental Protection Agency, US Marshals Service, Office of Naval Intelligence, Securities Industry and Financial Markets Association, Optical Society of America, Northrop Grumman, Verizon Wireless, Discovery Communications, HITT Contracting, General Dynamics and many others.

Helpdesk Coordinator

Confidential,MD

• Responsible for coordinating and writing learning materials for the implementation of Palm/Treo wireless devices project. Implementing one-on-one and group room training with users on proper installation and utilization of Verizon Treo personal data assistants (PDA).
• Maintaining support for the installed devices by responding to clients’ questions and comments. Monitoring, distributing and handling client issues through Remedy customer support system.
• Helping maintain and troubleshoot a network of 2500+ users by handling incidents and teaching other technicians on means of diagnosing and eliminating network issues.

Electronics Specialist

Confidential,MD

• Supervised daily operations of electronics sales department by overseeing the operations and team of employees. Provided training to new and existing employees on electronic equipment and sales practices in room environment.
• Explained and answered questions regarding product information on computers, software, PDAs, printers, and other electronic devices. Described proper usage and rendered repair of various platform Personal Computers, laptops and printers.

Network Administrator Assistant

Confidential,Linthicum, MD

• Assisted on development/deployment of technical projects, such as SalesLogix server installation and configuration. Sent daily notifications regarding the network updates and important changes to client’s computers, such as Antivirus updates, and responded to any questions or comments to ensure employee’s satisfaction. Handled all of the IT questions and negotiations associated with remote sales representatives regarding the implementation of new technologies and practices.