SUMMARY:

• To obtain a position or contract opportunity in technology training, instructional systems design ( Confidential ) or SharePoint technologies
• Facilitated change management initiatives to end - users on agency-wide use SharePoint, as a document management solution via training & instructional aides; Explained governance to end-users to facilitate understanding for decision-making on use of the technology
• Assist client end-users with analysis and solutions using the SharePoint platform
• Provide technology training on software such as VMware Fusion et. al.
• Serve as a solutions provider for customers involving SharePoint migrations, AWS cloud-based implementations and network & infrastructure
• Trained end-users on manual data migration processes for effective information management

TECHNICAL/ COMPUTER SKILLS:

Highly Proficient in Microsoft Office 2010, MS Project, SharePoint 2007 - 2013 Enterprise and Foundation Versions, SharePoint Online & Office365, Adobe Captivate 5, Oracle Stellent wCMS, CompuSearch PRISM, Snag-It, VM Fusion, SPSS, WebEx, Adobe Connect, Team Viewer, Go To Meeting and others…

EXPERIENCE:

INSTRUCTIONAL SYSTEMS DESIGNER/ SHAREPOINT TRAINER

Confidential

Responsibilities:

• Supported 5-month SharePoint training contract providing SharePoint 2010 end user training on Confidential collaboration platform via Adobe Connect to Confidential staff
• Facilitated change management initiatives to end-users on agency-wide use SharePoint, as a document management solution via training & instructional aides; Explained governance to end-users to facilitate understanding for decision-making on use of the technology
• Identified key areas in which user groups (Site Admins, Owners, Members, etc.) need to be trained
• Developed training materials for end users, including manuals and job aids
• Trained end-users on manual data migration processes for effective information management
• Reviewed and curated publicly available training resources, including videos, manuals, and other job aids, and maintained recommended resources including FAQ and governance documents
• Prepared & lead training courses for Power Users; Provided custom one-on-one training to key users, where necessary
• Utilized Adobe Captivate & Camtasia to develop instructional videos

SHAREPOINT 2010 TRAINER/ ANALYST/ APP DEV TECHNICAL SUPPORT LEAD

Confidential

Responsibilities:

• Supported Application Development Team for enterprise portal solution, serving as technical resource for training and product knowledge
• Facilitated change management initiatives to end-users on agency-wide use SharePoint, as a document management solution via training & instructional aides; Explained governance to end-users to facilitate understanding for decision-making on use of the technology
• Worked with business units in conducting needs assessments to ensure training needs are met and to establish course specifications, prerequisite skills and knowledge for trainees
• Designed & developed training curriculum for end users on SharePoint 2010/2007 platforms
• Performed analysis, design, development, implementation and evaluation (ADDIE) of training curriculum for MOSS 2007 deployment during Proof of Concept (POC) phase of implementation
• Developed ITA Training Plans, POC close-out survey, learning contract and self-certification
• Gathered, reviewed and analyzed course evaluations to determine effectiveness of training sessions; prepared recommendations and reports to senior level personnel and management; implement approved revisions to course materials, as necessary, to increase training effectiveness
• Coordinated training activities for Power Users and Site Contributors across organization; create and maintain all training announcements, course listings, agendas, schedules, etc.
• Facilitated in-classroom, virtual, self-paced training for users of SharePoint 2010/ 2007
• Trained end-users on manual data migration processes for effective information management
• Developed and maintained sets of on-demand resources, including videotaped classes, CBTs, briefing slides, FAQs, and other training materials
• Developed training videos using Adobe Captivate 4/5; Updated training documentation and eLearning platforms to ensure information is accurate and current; Managed e-learning content in SharePoint
• Provided technical leadership and facilitation for weekly SharePoint User Forums
• Responsible for the tracking and communications for customer or system-related problems, interfacing with both customers & technical support staff via Remedy ticketing system
• Served as an onsite technical and functional liaison of SharePoint portal solutions
• Collaborated with internal system owners in the testing of new software, including quality assurance of e-learning content and course development.
• Provided training for MS Office 2010 (Word, Excel, PowerPoint) & Windows 7 rollout agency-wide in support of the Support Services contract
• Provided training demonstrations & brown bag sessions to communicate organizational transition to Office 365, SharePoint Online and AWS cloud-services from current technical environment.
• Trained agency webmasters on website development using the Oracle Stellent UCM® server

FUNCTIONAL ANALYST/ TECHNICAL TRAINER

Confidential, Washington, DC

Responsibilities:

• Perform duties related to the Implementation and Operations Support phases of the Systems Development Life Cycle (SDLC) for a large-scale change management initiative
• Work with Confidential business units to define scope of workflow and business process to develop training programs and supporting instructional materials
• Used acquisition and assistance subject matter expertise to deliver training sessions and programs for staff partners, providing varied support for the software application through phone calls and in-person coaching as well as maintaining& updating training materials, job-aids & on-line materials
• Trained procurement professionals on new business processes utilizing the CompuSearch PRISM® procurement system

Technical TRAINER II - INFORMATION Technology Resource Provider

Confidential, Alexandria, VA

Responsibilities:

• Work at the US Patent & Trademark Office ( Confidential ) providing technical skills training and technical support to patent staff on all patent-related Automated Information Systems
• Instruct Tele-work programs (Patent Management Tele-work Program, Patents Hoteling Program, amongst others);
• Facilitate training sessions on the usage of the various technical components received while teleworking (i.e. laptop, docking station, router, webcam, Confidential monitors, printers, etc.), setting -up and troubleshooting equipment, connecting to PTO Network to access office workstation, utilization of multimedia communication and collaboration system in addition to software for screenshot capturing, file back up, running anti-virus scans and more
• Facilitate (15) Minute Demo’s and Brown Bag Sessions for patent staff relating to new program offerings and systems implementations
• Worked with Confidential employees to define team site requirements; communicated SharePoint best practices and provided advice regarding site set-up, security, maintenance and future needs; troubleshoot user issues; Performed business process analysis; developed training plans, training materials, Confidential ’s and other supporting materials; interfaced with SharePoint Administrator for reported user issues

HR TRAINING MANAGER

Confidential, Newark, DE

Responsibilities:

• Delivered systems, sales and operations training within inbound/outbound call center
• Worked with Director of OD & Training and VP of Human Resources to fully analyze scope of training needed and prepare course materials for complete and successful course delivery.
• Provided initial problem identification and preliminary levels of problem analysis, developed appropriate training materials, and conduct collections training programs utilizing adult learning theories; Evaluated the value and effectiveness of courses and designed solutions for improvements