Sharepoint Website Administrator Resume
Albany, NY
SUMMARY
- Over eighteen years of combined information technology experience in the following areas: technical writing, business analysis and process gathering, facilitating JAD session and project management.
- Support and implement industry best practices for quality assurance, retention, and compliances for change management (CMS), customer relationship management (CRM), enterprise content management (ECM), disaster recovery planning, user story and federal regulated compliances (Omnibus - HIPAA, NIST, 508).
- Develop and document workflows plan, policies & procedures and governances, around central information repositories, software applications platforms (SAP).
- I have excellent communication and interpersonal skills. Personal strengths include the ability to work independently and efficiently.
TECHNICAL SKILLS
- COTS Tools - Oracle ERP Financial
- Crystal Report 08
- Professional Certificate: Microsoft SharePoint Configuration
- Management & Planning 2010 & 360
- MS Word
- Excel
- PowerPoint (Win 98
- & XP
- 7) and Office 97
- 10
- XP
- Vista
- 7
- 8
- Adobe Professional
- MS Excel
- Snag It
- AS400 - Fin Markets
- MS Office 2010
- 360
- Smart Forms
- Crystal Report 8
- XI
- MS Access
- Windows NT
- XP
- Vista
- 7
- 8
- Documentum
- MS Image Picture Manager
- EPIC
- Lotus Notes 4
- MS InfoPath
- MyChart
- Lectora
- MS Project
- Oracle 8 (Enterprise
- Discover 4i)
- Macromedia
- MS Visio
- PageMaker
- MS Outlook
- MS Word
- Co-Sign Digital Signature
- MS Project Manager
- MS Lync
- MS PowerPoint
- SharePoint 2010 & 2013 and Services
PROFESSIONAL EXPERIENCE
Confidential, Albany, NY
SharePoint Website Administrator
Responsibilities include designing and managing SharePoint site collection libraries for processed purchased orders of merchandise. Designed tradeshow calendar, order forms, inventory library, approval workflows. Created customer notifications for sales confirmation.
Confidential, Bethesda, MD
Sr. Business Analyst
Responsibilities included facilitating, gathering and documenting business and functional requirements documents for the NIH - Health Resources and Services Administration (HRSA) Office of Operations (OO) policies and procedures development (agile) and SharePoint approval portal, Divisions of Office Human Resources e-form submission and approval system with legal binding digital signing workflows, and the Division of Office of Information Technology enterprise record management repository (SharePoint 2013 and, Co-sign, Smart Forms and Documentum) to meet mandated federal records management system and NARA compliance electronic record transfer guidelines. Created use cases and workflows (Visio) diagrams of current “as is” and future state of business process for ECRM (pilot. Responsible for supporting the Confidential development team and HRSA Division Administrators and stakeholders to defined and maintain requirements throughout project implementation. Designed use cases and write test script to test the review (508 compliance) and approval of workflows development test plans and scripts for QA and UAT for multiple cross-functional projects. Analyzed the existing reports of the reporting system in the database. Experience in enterprise System Architecture and enterprise system implementation management. Managed and tracked backlog issues. Responsibilities also include designing instructional end-user training online and live sessions for HRSA bureau directors, administrators, reviewers, and general employees and also have project’s SDLC for portal specific projects, health consumer related site collections (MS Office Services, MS PowerPoint, MS Project Management, MS SharePoint 2010 & 2013, InfoPath, Visio workflows to create list for data collection, media images, videos).
Confidential, Richmond, VA
Sr. Business Analyst
Responsibilities included coordinating and indexing (MS SharePoint 2013 and Documentum, Black Knight) document preparation, and proposed risk impact and changes for “as is” and “future state” risk assessment and performance control measures. Worked on-site independently and collaboratively with operation SME’s change deployment team to gather and documenting business (functional and non-functional) requirements, loan origination compliance process, and procedures. Developed and documented instructional training guides and online presentation (MS PowerPoint and Articulate). Delivery experts, business process owners, and other stakeholders. Ensured clear transparency of system mapping and IT security control, compliance and governance of system’s and processes and experience in enterprise System Architecture and enterprise system implementation management. Identified root of cause issues and made suggestions regarding standardization, improvements, simplification, discontinuance, or other methods. Work as a liaison to external and/or internal partners and also have good expertise in SDLC (software development life cycle) and health consumer related site collections (MS Office Services, MS PowerPoint, MS Project Management, MS SharePoint 2010 & 2013, InfoPath, Visio workflows to create list for data collection, media images, videos). Managed RFP (request for Proposal) for selection of tax and legal partners. Evaluated restructuring options and global risks.
Confidential, Virginia Beach, VA
Sr. SharePoint Business Analyst/PM
Responsibilities included working as liaison between the business marketing stakeholders and external third parties to assess current and future state of business value, security risk impact and monitor performance for the patient portal and clinical business, gather functional requirements to develop (BRD) and improve and maintain business process technology changes and infrastructure solutions, artifacts, built uses cases. Responsible for documenting acceptance criteria in User Stories. Managed project requests and release dates (develop cross-platform collaboration and business intelligence analytic tools, PowerPivot) and project’s SDLC for portal specific projects, health consumer related site collections (MS Office Services, MS Project Management, MS SharePoint 2010 & 2013, InfoPath, Visio workflows to create list for data collection, media images, videos), access and maintenance applications such as (MyChart, EPIC, MD Office, SQCN, clinical interest and Physician Search for Sentara.com (backend tools such as PeopleSoft HCM and Oracle ESSO, (Verivo) Mobile Apps. Review existing and future audit security policies, SLA for business procedures and change management. Did lot of data cleansing in Excel, MS Access, SQL server SSIS and Teradata SQL Develop automated solutions to meet Omnibus - HIPAA Health/Security audit compliance for personal identifiable information (if applicable use best practice guidelines NCQA - HEDIS). Experienced in enterprise System Architecture and enterprise system implementation management. Document and tracked project deliverables (using agile development), ensured 508 compliances for disabled patients accessing healthcare portal, use cases and test plans for QA and UAT sign-off throughout project life-cycle. Managed and tracked backlog (TFS, JIRA and Confluence) SCRUM. Worked and managed vendor projects and open issues backlog. Managed RFPs (Request for Proposal) and negotiated contracts with development, hosting and support partners, including off-shore.
Confidential, VA
Sr. Business Analyst
Responsibilities included researching processes and interviewing SMEs, supporting the Confidential Federal Services Contract Management (MS SharePoint 2010 Framework), security compliance and non-compliance and Expense Audit Group team lead by developing initiative related training materials (digital branding, job aids, online help documents, presentation decks, user acceptance testing scripts, etc…); drafting communications; and assisting in the creation of other change deliverables as needed in coordination with three Jr. Business Analyst. Assist in the development (agile methodology) of business requirements document for US Federal contract management repository requirements (presentation, quick references, online help, etc...) in accordance with training standards. Administrate MS SharePoint 2010 site collections for several departments. Assist in the developing communication materials. Created test scenarios and data to be used in the training environment. Assist in defining performance reporting requirements for federal contract management system (using Visio, InfoPath, and third-party SharePoint Services/SAP architecture. Assist in driving sign-off for UAT (backlog) for change deliverables, communications, obligations, and audit reporting. Assist in the deployment of training for end-user and stakeholder system updates, conducted training sessions, and sending e-cast, if deemed necessary. Experienced in enterprise System Architecture and enterprise system implementation management. Coordinated updates for existing SharePoint workflows, libraries, list, security policies and governances. Monitored and tracked documentation/contract, record redundancy, site thresholds, site branding. Utilized all Microsoft Excel, PowerPoint, MS Word, MS InfoPath and SharePoint 2010 Office Services, Lync; and exemplified good oral and written communication; project management; team-orient work collaboration. Managed vendor RFPs (request for proposal) and contracts for global ERP development and support. Oversaw system architecture - insured alignment across integrated technical platforms, adherence to business policies, and optimization of global processes.
Confidential, Ruther Glen, VA
Sr. Business Analyst
Responsibilities included researching processes and interviewing subject matter experts (executive directors and vice presidents and retail teammates) to gather consumer retail origination product services, customer relation processes and business online, loan origination policy and procedures, documentation review and SLA maintenance plan. Good expert in SDLC with Documented complex workflow requires, converted several hardcopy forms to interactive fillable online forms, survey, approval tracking forms, mortgage checklist using Adobe Pro and MS InfoPath. Retail consumer marketing media library for promotions, and administrated and published documentation to MS SharePoint 2007 and LMS. Delivery experts, business process owners, and other stakeholders. Troubleshoot retail and commercial information portal SharePoint 2007 site collection problems (permission, configurations, site resources, authentication, workflows, and training). Agile project management during design and development. Create process control workflow diagrams using MS Visio and third-party solutions. Create electronic lending forms and disclosure agreements using Abode Professional, InfoPath and publishing indexing (metadata) tools. Facilitate product owner meetings, Scrum backlog, sprint planning, internal audits to ensure policy awareness through training and define retail process controls within the branches and loan services department.
Confidential, Fairfax, VA
Sr. Business Analyst
Responsibilities included gathering/analyzing pertinent information and distinguish irrelevant information, arrive at logical conclusions, developing reports for gap assessments/constraints. Worked with federal/state rules and regulations, verify documents for accuracy/completeness. SDLC experience and also maintain portal content information through repository tools and data retention and underlying policies. Organize and implemented security awareness training for transfer knowledge to client’s internal resources. Conduct sessions, identifying specific performance and knowledge gaps. Create learning objectives, content, and project plans. Work with subject matter experts to obtain role base content and to develop relevant case studies and exercises. Set expectations with clients and provided clear, brief updates including identifying risks. Implemented evaluation strategies and reporting, as needed. Integrated training plans with other related work streams in a project environment. Work in parallel with limited direction. Established milestones associated with specific projects; meet deadlines. Experienced in enterprise System Architecture and enterprise system implementation management. Provide solutions to a variety of problems of moderate scope and high complexity. Demonstrate strong communication skills, both verbal and written. Proactively share progress, risks, and recommendations while seeking guidance / direction / approval as necessary. Work proficiently with MS Word, MS Excel, MS PowerPoint and MS SharePoint 2007 & 2010.
Confidential, Reston, VA
Sr. Business Analyst
Responsibilities included composing system administrator manual and installation plans for federal procurement (mandated DFAR regulations) for government international surveillance project, which consist of defining system user roles and responsibilities, system administration maintenance, quality assurance, security risk (ISO-QA, NIST Compliance), log audits, backup/recovery, planning and monitoring the performance of business processes (CMM), support functions, reporting metrics, system installation policies/procedures and regulation compliance high reference document for COTS vendor products. SDLC and create course outline for commercial of the self customize software for underlying client applications such as Oracle Enterprise, SQL Server, portal content management with digital asset management (Artesia), Web Management Tool, tuner, receiver, encoder. Perform assessment gathering interviews with SMEs (developers using agile methodology, testers, and business analysts) to gather content for technical user software training lesson, online technical help (RoboHelp), e-doc material development, computer hardware documentation for application development, wireframe, technical architecture, ETL file transfers, Client-server software applications and technical support client support, analyzing, implementing, evaluating performance of course requirements. Experienced in enterprise System Architecture and enterprise system implementation management.
Confidential, Falls Church, VA
Business Analyst / Sr. Technical Writer
Responsibilities included documenting Software Design Document - Donor Management Information System (DMIS) for the FDA Inspection of Computerized Processing regulatory audit review. SDLC and worked with software engineers - SME(s) to gather design and system requirements for Donor Management and reporting (using agile methodology). Collaborated in SCRUM session to review and manage backlogs bugs and fixes. Reviewed business traceability matrix and work process flows for entry donor information and work enterprise content management system to maintain the repository of various article, white papers, system design documents, etc… Assisted in tracking and documented database tables to ensure traceability of user interface entries in to Confidential ’ Donor Core Management System for queries on SQL Server or Oracle databases. Acted as a liaison between the Quality Assurance department business units and IT Software Engineer Biomedical groups to gather/edit and consolidate review comments in to the SDD document. Assist in writing the storyboard design for the documentation layout and content requirements. Conduct user acceptance testing for the NBSC user interface, and the implement new requirements as required. Documented the Confidential /FDA standard operating procedure and Donation regulatory procedure and developed instructional training and user acceptance testing session.
Confidential, Rockville, MD
Sr. Technical Writer/ Business Analyst
Responsibilities included composing technical documentation, which consisted of identifying use cases, technical requirements, roles and responsibilities in the Monograph and Reference process. SDLC and worked with online analytical process (OLAP) lifecycle (agile methodology). Review and ensure FDA compliance and patented test formulas for quality assurance policies, (ISO 9001, NIST) and user acceptance, composed SOPs. Design instructional trainer to trainer documents for knowledge transfer of reference standards, financials, and operations documentation for corporate services stakeholders. Documented systems management issues such as user administration, configuration management, centralized data, and web services management. Powered by the Oracle Enterprise and LIVELINK platform. Worked with project coordinator to organize training plan for new and existing technical training for client applications MS SharePoint Term Store. Perform assessment interviews, technical requirements, identifying role and responsibilities, access & privileges (corporate wide), disaster recovery conceptual, compose instructional end-user training/presentations, application reporting training (Oracle Discoverer 4i, Crystal Reports), UAT, SOPs, change management planning, web-client application. Provide direction and technical leadership in defining alternative solutions. Tools used MS Excel, PowerPoint, Word, Visio, and MS Project.
Confidential, Richmond, VA
Sr. Technical Writer/ Jr. Business Analyst Responsibilities included composing technical business requirement documentation development, identifying business usage cases, documenting technical requirements, roles, and responsibilities in functional SDLC life cycle. Review and ensure compliance for QA policies, (ISO 9001) and user acceptance, CISP requirements Confidential. Analyze end-to-end functionality for LOB’s finance, operations, and corporate services. Work to support system management issues such as user administration, configuration management, centralized data management, and web services applications (ensure IU 508 compliances). Assist in managing new and existing platforms and client applications Oracle, (metadata) to modeler reporting (CRM). Design and project managed assessment interviews, identified role and responsibilities (corporate wide), disaster recovery plans, training/presentation for cardholder access data, gap-analysis, constraints, reporting and uses case studies, work and dataflow documentation, policies, and procedures, change management planning, client-server software applications, data modeling, and technical support client support, evaluating performance of policies and procedures requirements. Tools use for deliverable ASP, MS Visio, and MS Project.Confidential, Reston, VA
Sr. Instructional Designer/Trainer/Business Analyst
Responsibilities include using ISD methodologies, Training and standards and conventions to design, gathering and analyzing information for development and testing and end-user training materials for delivery in programs that support the Customer and Business Management curriculum. Work with other Learning Management System (LMS) such SCORM for the tracking of records in learning management systems. Design knowledge training for mobile and broadband technical solution web portal, market data analysis, and business intelligence architectural recipient decision cycle solutions. Gather information with SME from JAD session, design, development, and delivery of the training solution satisfies the identified needs. Deliver train-the-trainer sessions to other trainers. Ensure that sufficient knowledge and tools are made available to trainers or other delivery experts so that they may deliver the solution without undue effort or reliance on subject matter experts or other resources. Seeks feedback from students, delivery experts, business process owners, and other stakeholders. Web portal invitation testing and gaps for resolution responses. Build a data dictionary for reporting in Web Hosting (SAP). Metadata integrated reporting, Crystal Report, IWR Server Workgroups.
Confidential, Vienna, VA
Sr. Technical Writer/ Trainer
Responsibilities included technical research, application assessment interviewing, and project risk management, interview assessment for information findings, design specifications, and support manuals for the Network Engineering, defined escalation process flow and Information Project System (IPS) Support Team. Documented, reviewed corporate policy and compliance for (ISO), business cases and requirements. Created, updated, existing on-line help documentation for client-server application. Design how-to’s training documentation delivery experts, business process owners, and other stakeholders. Documented and define LOB requirements for interface design which allowed LOB’s to view complex relationships and performance metrics in a format that was easily understandable and digestible by time pressured managers. Usage of knowledge and business intelligence (SAP, LIVELINK) enterprise tools. Revamping Dashboard interface documentation to shortens the learning curve and thus increases the likelihood of effective utilization. Conduct instructor-led training, trainer-to-trainer, full life-cycle training management and planning, project gap-assessment evaluation of development, develop system/application presentations. Tools use for deliverables MS Visio, MS Project.