SUMMARY:

• My Technical Communication ability (with EPCM experience), innovative thinking and knowledge management, Data and Audience Analysis, Product and Process Management, Needs Analysis and Quality Improvement enable me to translate user requirements into solutions, transform redundant and complex content into simple business documents, e.g. user manuals, job aids and training guides, and provide relevant training to both technical and non - technical staff.
• Strong communication skills with exceptional oral and written communications
• Sound Project Management / time management skills for large multiple projects with multiple deliverables
• Customer-oriented, collaborative team player, comfortably with client personnel at all levels
• Group meetings Facilitator for smaller and larger Audience / Consultant hat-on
• Experience in putting process guide and change the existing workflow
• Strong SLDC, SRS, SDS - Business & Systems Analysis, familiar with XML and HTML
• Responsible for Training Deliver and Documents Development: R&D, Design specs, Job-Aids,
• End User guides and System processes and Organizational procedures (SOP),
• Experience in developing training courses in a technology environment an asset

COMPETENCIES:

Business Communication / IT Professional with over 12 years of Business Analysis and Technical Writing, advanced technology / MS SharePoint administration, as well as Technical Training Delivery Skills and Business Administration experience for Application Development Systems

TECHNICAL SKILLS:

COMPUTER APPLICATIONS: MS Office, Visio, MS SharePoint: MOSS, SP2013, MS Project; SnagIT, Adobe Acrobat, RDMS, PhotoShop/InDesign (basic knowledge), FrameMaker (basic knowledge)

LANGUAGES: English, Russian, Hebrew.

PROFESSIONAL EXPERIENCE:

Confidential

SharePoint Portal Administrator & Site Owner / Technical Writer

Responsibilities:

• Administer Intranet Portal on MS SharePoint database structure (close to 600 users).
• Monitor user accessibility by coaching and guidance for new applications.
• Gather requirements and interview subject matter experts (SMEs) for pertinent information to create and update internal documentation.
• Translate User requirements into SharePoint Site solutions.
• Regularly oversee announcements and HSEC incident reports for distribution to staff.
• Participate in all phases of SDLC (System Development Life Cycle), with SharePoint application development and testing, version updates, permissions and daily post-implementation activities.
• Provide System Training; conduct on-boarding presentations to project groups and business community members.
• Capture good practices, emerging from collaboration with various departments on/offsite and engineering leads.
• Develop Visio process diagrams, and enhance organization charts.
• Create Standard Documents and Procedures, System Manual and Quick Guides.
• Translate engineering documents and drawing: Russian-English / English-Russian.
• Liaise with larger business groups: vendors, production personnel and technical teams.
• Introduce innovative ideas to various size audiences: from project teams to stakeholder groups.
• Populate/update Knowledge Management database by identifying and disseminating resource materials.
• Coordinate staff information and provide meeting updates.
• Young / VALE, Clean AER projects / Oil & Gas - 4/2014 to present:
• Review and edit studies for overall layout, grammar, style and content flow, prior to release to the client.
• Develop and maintain best practice processes and templates, providing guidelines for the engineering staff and adhering to formal standards/guidelines.
• Execute and follow-up to ensure the deliverables are met.
• Develop and customized Engineering Writing Style Guide in preparation for release.

Confidential

Information Developer - Technical Writer / Business Analyst / Technology Consultant / MS SharePoint

Responsibilities:

• Supported higher management with effective solutions delivery.
• Provided Systems Support.
• Interviewed SMEs for pertinent information for internal updates of resources: layout, process, and content flow.
• Created and maintained technical/end-user documentation for both technical and non-technical audiences, complying with the company standards; the document types are:
• System Operation Manuals and Applications’ Installation and Navigation Training Guides;
• Quick guides along with Troubleshooting procedures;
• Job Aids;
• Processes and Procedures Instructions;
• Visio Process Flow Diagrams for SDLC, including all stages of the project life cycle;
• Helpdesk support and operations guides for electronic equipment, and test plans implementation;
• Field technicians’ operations procedures, SRS, SDS;
• Minutes of Meeting - actions’ summary and key messages;
• Requests for proposal/information (RFP/RFI), marketing and product information, Statements of Work; (SOWs), Service Level Agreements (SLAs), Executive Summary and various business correspondence;
• Legal documents: letters, contracts and compliance issues.
• Monitored ongoing resource development and functional improvements.
• Managed projects implementation / provided post-project support and customer service for business continuation