SUMMARY:

• Driving Growth, Optimization, and Collaboration Through Leadership and Strategic Planning
• Energetic, solution - driven IT Confidential leader with strengths in program and portfolio management, software development life cycle (SDLC), quality assurance, systems implementation, and client relationship management.
• Extensive technical expertise combined with excellent people management skills.
• Demonstrated success building long-term partnerships with teams, C-Suite leadership, and other stakeholders to guide complex initiatives and lead change management.
• Strategic thinker with talent for prioritizing competing projects to drive critical business goals.
• Track record of optimizing processes, controlling costs, and driving revenue growth.
• Confident leader with strong experience hiring, managing, mentoring, and coaching onshore, virtual, and offshore resources.

AREAS OF EXPERTISE:

• IT Confidential | IT Portfolio Management | Team Building & Leadership | Strategic Planning | Budgeting
• Cross-Functional Collaboration | Client Relationship Management | Stakeholder Engagement | Process Improvement
• Agile/Scrum | Quality Assurance | Systems Implementation | Software Development Life Cycle | Project Management

TECHNICAL SKILLS:

Technologies: SharePoint, C#.NET, ASP.NET, VB.NET, XML Web Services, VB Script, SQL

Tools: HP ALM, JIRA, Microsoft Project, PPM, Kanban Board, Visual Studio, Source Integrity, Integrity Manager, TFS, DB2 Connect, DB Analyzer

Database: DB2, SQL Server

Methodologies: Six Sigma, Agile, Scrum, Waterfall

Business: Microsoft Office, Excel, Power Point, Visio, Burn Down charts

PROFESSIONAL EXPERIENCE:

Global Implementations Manager

Confidential, Atlanta, GA

Responsibilities:

• Key member of Agile champion group, leading and educating teams during transition to Agile/Scrum process.
• Built a dedicated, cohesive team to accelerate and optimize implementation initiatives, to include hiring Project Manager, Programmers, Quality Analysts, and Business Analysts.
• Drove revenue growth and efficiency while reducing costs by implementing streamlined processes and procedures for Confidential implementations.
• Partnered with customer support group on multiple initiatives that improved the Net Promoter Score ( Confidential ) for the Hospitality line of business.
• Received Confidential Choice Awards for spearheading successful implementation of hotel programs.
• Won Confidential Choice Award for achievements as Chair of “One Team,” a group of volunteers who served as the voice of the employees and orchestrated employee empowerment and social activities.

Manager, Quality Assurance

Confidential, Atlanta, GA

Responsibilities:

• Established enterprise-level procedures and standards, updating and maintaining QA process documents.
• Migrated QA issue logging from Excel spreadsheet to HP ALM Tool, improving accuracy and data integrity.
• Helmed automation of regression tests to streamline processes and reallocate man-hours to higher priority tasks.

Senior Technical Project Manager

Confidential, Atlanta, GA

Responsibilities:

• Guided the migration of several internal IT applications during the merger of two companies, Confidential and Confidential .
• Oversaw the full cycle development of technology refresh projects involving conversion from Visual Basic to .NET environment.
• Collaborated with teams from both Confidential and Confidential to gather requirements, create test plans and test cases, and drive quality assurance.
• Led all aspects of project management and implementation, to include project estimation, sourcing, budgeting, scheduling, quality management, technology implementations, risk management, change management, and regulatory compliance.
• Provided leadership, direction, and motivation to team members. Conducted regular status meetings and provided status reports to the management team.
• Automated several processes to reduce manual work performed by team members.
• Brought lessons from a ‘Train the Trainer” session and trained several groups in using Quality Center requirements.
• Won Special Performance Award in recognition of significant contributions.

IT Project Lead

Confidential, Atlanta, GA

Responsibilities:

• Led critical project migrating company’s intranet from WebSphere to SharePoint, collaborating with cross-functional teams from various departments.
• Collaborated on migration of MS Project library to SharePoint Project library.
• Served as the project lead for many .NET web applications.
• Managed business workflows, application security, and change control processes.
• Participated in project management, to include planning, deliverables, status reports, and task allocation to onshore and offshore team resources.
• Authored project management, SOX compliance, and disaster recovery documents.
• Provided 24/7 support to end users and resolved critical issues.
• Managed all SharePoint applications for Confidential . Spearheaded the creation of an ePortal site for external agency customers.
• Received Quarterly Choice Award for successful project management of intranet migration.
• Selected to train resources in India on internal systems applications for offshore onboarding project.