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Application Support Resume

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SUMMARY:

  • Skilled SharePoint Engineer, well experienced with multiple SharePoint on - prem versions, SharePoint Online, Office 365 and various third-party SharePoint related applications and platforms. Knowledgeable in development, online application support, database administration, network configuration and troubleshooting.
  • Effective analyst, excellent communicator able to build solid relationships with upper management and to meet customer needs.

TECHNICAL SKILLS:

Software : SharePoint (2016 - 2007), SharePoint Designer (2013, 2010), SharePoint Online, Office 365, ShareGate, Metalogix, SQL Server (2016-2008), SCOM, PowerShell, IIS, Fiddler.

Programming: Visual Studio, PowerShell, .NET, JavaScript, SQL, HTML, CSS, Node js, PHP

Operating Systems: Windows Server (NT 4.0 - 2016), Windows 8, Windows 7, Vista, XP, Linux Ubuntu.

Networking: Load Balancing, DNS, Active Directory, Azure, PowerShell, IIS, IPV4, LAN, TCP/IP, DHCP.

PROFESSIONAL EXPERIENCE:

Application Support

Confidential

Responsibilities:

  • Support for customized and complex SharePoint applications including deployments, maintenance, developments, upgrades, incident resolution for various SharePoint and other application related complicated issues.
  • Assisting in enhancing SharePoint Online and Office 365 functionalities and performance.
  • Assisting in upgrading and migrating customized SharePoint content to O365 SharePoint online.

Senior SharePoint DevOps

Confidential

Responsibilities:

  • Architected, installed and configured SharePoint environment running SharePoint 2013 and 2016, which included company’s intranet team sites, portal, joint venture and partners external sites and extranet.
  • Assisted in developing, deploying, testing and troubleshooting custom solutions.
  • Collaborated with network and database administrators, systems analysts and software developers to resolve issues related to SharePoint framework.
  • Assisted in implementing forms based authentication for external claims-based web applications to be used to authenticate and authorize external users with custom login form using external LDAP providers.
  • Built recommendations and provided optimal strategy for implementing and improving company’s SharePoint Online and out of the box, custom and third-party SharePoint solutions.
  • Assessed existing SharePoint environment for Intranet and analyzed business requirements to improve collaboration and productivity.

SharePoint DevOps

Confidential

Responsibilities:

  • Participated in the project to fully upgrade SharePoint farm with all the content from SharePoint 2010 to SharePoint 2013 environment and migration and integration to Office 365 SharePoint Online using ShareGate third party software.
  • Deploying, testing and troubleshooting highly customized SharePoint solutions, features, webparts, workflows, custom content types, branding, layouts and master pages.
  • Support and administration for several SharePoint farms, including configuration, maintenance, high availability and troubleshooting numerous issues with out of the box and custom SharePoint functionalities.

System Support Engineer

Confidential

Responsibilities:

  • Member of multiple DevOps teams providing various level of support for SharePoint Online Services including internal teams and users, BPOS, BPOS-D and Office 365 SharePoint Online tenants.
  • Troubleshooting and remediation of SharePoint related long and short-term problems, including issues with site collection upgrade, features, solutions, search, authentication, web parts, various Service Applications and Content Databases.
  • Maintenance and infrastructure support for SharePoint Online Office 365 including deployment, upgrade, migration, testing, patching and troubleshooting using technologies like PowerShell, Hyper-V, IIS, Active Directory and SQL Server
  • Upgrades and deployments with new builds which required deploying Virtual Machines, Domain Controllers, configuring and supporting Active Directory, SQL Servers, Web Front Ends and Application Servers, designing and configuring new farms, creating, configuring and upgrading databases, monitoring infrastructure using SCOM.
  • Operated in complex, highly-secure, and highly-available environments, interacted with Software Developers, Project Managers and assisted System Engineers.

SharePoint DevOps

Confidential, Seattle, WA

Responsibilities:

  • Daily administration of SharePoint web applications with multiple site collections running on SharePoint 2007 and SharePoint 2010 platforms
  • Replication and migration of SharePoint content and configuration changes to multiple remote SharePoint farms using Metalogix third-party software.
  • Assisted with upgrading SharePoint farms from SharePoint 2007 to SharePoint 2010 environment.

E-commerce Web Systems Support

Confidential

Responsibilities:

  • Designing, developing, implementing, maintaining, websites and web services related to e-commerce.
  • Monitoring high availability, security, usage and analyzing traffic for multiple e-commerce websites.
  • Enhancing web site ranking by implementing various Search Engine Optimization techniques.

Network Engineer

Confidential, Redmond, WA

Responsibilities:

  • Installation and configuring network switches, routers, servers, desktop computers, laptops and other peripheral devices, including updating BIOS and drivers for various hardware components.
  • Technical support for multiple Confidential Network and server labs resolving network and hardware issues.

Network Administrator

Confidential, Des Moines, WA

Responsibilities:

  • Support for IT lab with servers and workstations running Windows 2000 server and professional operating systems, including installation of Server and workstation operating systems.
  • Installation, configuration, support and maintenance for domains, domain controllers, application servers and workstations running Windows NT 3.51, 4.0 and Windows 2000 operating systems.

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