PROFESSIONAL EXPERIENCE:

Confidential

Service Engineer, Redmond, WA/Lacey, WA

Responsibilities:

• Maintain run state (99.99%+ uptime) for SharePoint Online (approx. 250 SharePoint farms) through analysis of telemetry data and performing service restoration operations
• Perform root cause analysis and track trends and partner with developers to eliminate repeat bugs within the service
• Provide engineering recommendations to optimize product code and service availability
• Develop availability and latency monitors via JavaScript to integrate into the monitoring/alerting pipeline
• Develop service restoration automation via PowerShell & C#
• Create service health reports using Kusto, SQL and PowerBI
• Led project to transition monitoring technology for Sev0 availability incidents from AIMS to MDM platform while maintaining alerting availability
• Created and implemented team wide operations process around RCA tracking

Confidential

SR Premier Field Engineer, Issaquah, WA/Olympia, WA

Responsibilities:

• Delivered over 450 customer focused proactive and reactive support engagements, leading to increased sales of Premier services and the increased market share of Confidential products through successful implementations, migrations, and product demonstrations focused on SharePoint On - Prem, Office 365 and Azure
• Assisted customers in project management activities including project planning, timeline creation, monitoring project activities, reporting to executive management, execution and project closeout
• Advised customers on SharePoint architectures based upon business drivers in SharePoint 2007, 2010 and 2013 as well as utility servers/services including SQL, SSAS, BI, Workflow Management, Office Web Apps and Hybrid scenarios
• Led and partnered on projects to create intellectual property for globally delivered workshops and internal trainings
• Led efforts to create and manage internal SharePoint sites including business process automation for hardware ordering and tracking, Public Sector exception requests and maintenance of the SharePoint 2013 Workshop VM set
• Led BI Report development efforts to more accurately forecast travel and utilization, allowing transactional PFEs to better achieve their core priorities
• Mentored 7 PFEs and Support Engineers (SE) over the last 5 years guiding them to successfully growing their local business and coaching them through the process to become certified to deliver workshops and Risk & Health Assessment Programs (RAP)
• Partnered with Technical Account Managers (TAM) and Sales teams to implement service delivery plans, sales of products and services, and to develop long term technical strategies for customers
• Supported the Global Business Support (GBS) Better Together initiative by working with the process team to define and document escalation processes between PFE and SE groups, prior to team integration
• Performed 17 technical interviews to support hiring activities
• Engaged in recruiting activities for PFE and SE engineers
• Honored with a PFE Award: “Winning the Platform for Confidential ”
• Provided exceptional customer service resulting in customers’ requests for return engagements leading to “top box” Customer and Partner Experience (CPE) surveys

Confidential

SharePoint Architect, Salt Lake City, UT/Dugway, UT

Responsibilities:

• Planned architecture and migration from Windows 2003 to 2008 and SQL 2005 to 2008 SharePoint environment with mixed VMWare and physical hardware including fault tolerant SQL cluster and load balancing in an effort to increase uptime by 25%
• Developed workflow enabled document library to decrease signature collection time by 66%
• Developed custom SharePoint pages and site templates to automate project site creation
• Setup and administered SharePoint sites, Windows Servers running IIS, SQL, SharePoint, Project Server,
• Developed and implemented backup and recovery strategy
• Developed training materials and trained contractors and government staff to use SharePoint 2007
• Implemented integrations to 3rd party software solutions through custom code
• Implemented InfoPath forms to replace government paper forms
• Attended K2 BlackPearl development training
• Designed reporting from SharePoint and custom application databases using SSRS and Dundas software
• Worked with senior project management staff to model data and create reports integrated into SharePoint, Excel and PowerPoint
• Assisted Lean Six Sigma management staff in data analysis to increase testing performance and customer satisfaction
• Developed SSIS packages to perform data transformation operations

Confidential

SharePoint Architect/Project Manager/Sr. Business Analyst, Salt Lake City, UT

Responsibilities:

• Developed and implemented internal and external SharePoint portal solutions
• Setup and administered SharePoint 2007 and Windows SharePoint Services 3.0 sites, Windows Servers running IIS, SQL and SharePoint
• Developed and implemented backup and recovery strategy
• Increased intranet performance by 25% while increasing departmental and interdepartmental communication through the implementation of SharePoint 2007 technologies
• Improved vendor collaboration 15% by replacing command line FTP technology with a secure SharePoint environment
• Examined business processes and enhanced productivity 10% through custom SharePoint forms, workflows and system integrations
• Converted company forms to an electronic format with integrated Javascript code and complex workflows
• Developed Collaborative Application Markup Language (CAML) and SharePoint Web Services to integrate external data sources with SharePoint lists
• Developed SQL Server reporting directly from SharePoint databases using SQL and XSL/XSLT code
• Converted legal document system to SharePoint document library with metadata

Confidential

Data Warehouse Developer/Sr. Business Analyst/SharePoint Administrator, Draper, UT

Responsibilities:

• Improved sales performance by more than 15% through developing Business Intelligence solutions using SQL Server Reporting Services, SQL Server Integration Services and Dundas tools
• Enhanced performance of warehouse associates by more than 20% by exposing inefficiencies of business processes through the implementation of performance reporting
• Performed business analysis to determine needs for business executives and users
• Setup and administered SharePoint 2003 and SharePoint 2007 environments, IIS, SQL Server and Analysis Services servers
• Planned and implemented SQL Server data warehouse architecture

Confidential

Database Administrator/Project Manager, Salt Lake City, UT

Responsibilities:

• Successfully planned and managed migration of SQL 2000 to SQL 2005
• Performed project management activities including managing outside consultants and costs
• Increased productivity of accounting staff by 250% through automation of the invoice creation process leading to a more inclusive process and greater customer support
• Improved internal communication between main and remote office by 10% through domain consolidation
• Planned database architecture for custom .NET software
• Developed custom T-SQL triggers and stored procedures for custom SQL Server database applications
• Developed financial and operational reports using Crystal Reports, SQL Server Reporting Services and FRx

Confidential

Sr. Technical Consultant, Vancouver, WA

Responsibilities:

• Increased customer retention through remarkable follow up and customer service
• Improved customer systems through implementation of systems, networks and remote access
• Administered Windows based servers and networks for small businesses
• Developed database driven web applications for internal and external use

Confidential

Retail Store Manager, Longview, WA

Responsibilities:

• Increased store revenue through training associates and increasing average sale amount
• Decreased theft 1.5% by removing excess stock from the sales floor
• Protected company assets through effective inventory control and loss prevention practices

Confidential

Systems Administrator, Richmond, VA

Responsibilities:

• Managed Help Desk and Network Operations staff of 5
• Managed and maintained high volume print operations from UNIX environment through Windows and Novell servers
• Managed Windows server environments including SQL, IIS, file sharing and print services and implemented WhatsUp Gold, Remedy, Backup Exec, ArcServe, BridgeTrak and other server applications
• Maintained 99.9997% uptime for over 30 servers in primary office, 5 servers in remote offices, and 15 remote users