EMPLOYMENT HISTORY:

Confidential, San Francisco

SharePoint Consultant

Responsibilities:

• Successfully migrated existing content from an HTML based file share to FE Central, SharePoint Online intranet
• Created custom solutions including color - coded calendars, site collections, site pages and workflows
• Created custom lists, forms, workflows, webpages, page layouts, search queries, content queries and display templates
• Created multiple support documents including User Guide, Admin Guide, Permissions Guide, and Information Architecture
• Created and implemented icons and dashboards for departmental sites
• Office 365 Site Administrator provided training and support documentation, and testing

Tools: Windows 8, Word, Excel, PowerPoint, Visio, Outlook, HTML, CSS, XML/XLS, SharePoint Online, SharePoint Designer, ASP.Net, Visual Studio Ultimate, Adobe Acrobat, Adobe Photoshop, Office 365

Confidential, Foster City

Lead SharePoint Content Migration Specialist

Responsibilities:

• Successfully migrated all existing content from an unsupported UCM platform to GNet, a branded SharePoint 2013 intranet
• Assist with deployment of custom branded solution including Web Applications, Services, SharePoint site collections and databases
• Created custom lists, forms, workflows, webpages, page layouts, search queries, content queries and display templates
• Assisted with installation and debugging of SharePoint Server farms and SQL Servers for production, development and test environments
• Created multiple support documents including User Guides, Permissions Strategies, Information Architecture and Governance Plan
• Created implemented and maintained SharePoint sites and security permissions to deliver content to over 25,000 worldwide employees
• Site Collection Administrator for multiple departments, provided training and support documentation, and testing

Tools: Windows 7, Word, Excel, PowerPoint, Visio, MS Project, Outlook, HTML, CSS, XML/XLS, SharePoint 2010 and 2013, SharePoint Designer, ASP.Net, Visual Studio Ultimate, Adobe Acrobat, Adobe Photoshop, MS SQL Server 2012, Windows Server 2012, PowerShell

Confidential, Morgan Hill

SharePoint Administrator/Developer

Responsibilities:

• Responsible for all aspects of design, implementation, and maintenance of InsideFox, a branded intranet using SharePoint 2010
• Implemented and maintained multiple Web Applications, Services, SharePoint site collections and databases
• Created custom lists, forms, workflows webpages and web parts to automate and support IT, HR, Accounting, and Payroll functions
• Successfully migrated SharePoint 2010 farms to SharePoint 2013
• Installed and maintained multiple SharePoint Server farms and SQL Servers for production, development and test environments
• Created PowerShell scripts to automate Active Directory updates from HR system and SharePoint User Profile Synchronization
• Created templates, custom columns, content types and shared document libraries and lists
• Created search queries and custom display templates,
• Created team sites for multiple departments and provided training and support to management, end users and IT personnel

Tools: Windows 7, Active Directory, Word, Excel, PowerPoint, Visio, MS Project, Outlook, HTML, CSS, XML/XLS, SharePoint 2010 and 2013, SharePoint Designer, ASP.net, .Net, jQuery, Visual Studio Ultimate, Adobe Acrobat, Adobe Photoshop, MS SQL Server 2012, Server 2008 R2 and Server 2012, PowerShell, Active Directory, Hyper-V, VMware, Sharegate, MS SQL Studio and Windows Server Manager

Confidential, Mountain View

Senior Technical Writer/SharePoint Site Collection Administrator

Responsibilities:

• Designed, implemented and maintained a branded internal SharePoint Portal for Confidential Operations Center
• Branded multiple SharePoint team sites and created PowerShell scripts and user guides to assist with SharePoint 2007 to 2010 migrations
• Created SharePoint online surveys and registration forms and enhanced web-based outage templates for Service Operations
• Extracted network metrics and created custom charts and graphics for executive level presentations
• Created and maintained multiple PowerPoint presentations containing hundreds of slides for use in technical communications
• Created team sites for multiple departments and provided training and support

Tools: Windows 7, Word, Excel, PowerPoint, Visio, MS Project, Outlook, jQuery, .Net, HTML, CSS, XML/XLS, SharePoint 2010, SharePoint Designer 2010, .Net, Adobe Acrobat, Adobe Photoshop, Adobe Illustrator, MS SQL

Confidential, Redwood City

Senior Technical Writer/Site Collection Administrator

Responsibilities:

• Defined documentation templates, administered SharePoint site collection and completed multiple concurrent documentation projects
• Created, and maintained VB and PowerShell scripts and HTAs to automate redundant search tasks
• Maintained several hundred online runbooks documenting global infrastructure, IT architecture and troubleshooting procedures
• Worked with engineers and developers documenting software and hardware architecture, dependencies, and monitored processes
• Documented Standard Operating Procedures, SOX and PCI controls, and business continuity plans
• Trained team of remote workers to perform day-to-day tasks as part of transition to outsourced managed services company

Tools: Win XP, Linux, Word, FrameMaker, Excel, Visio, MS Project, Outlook, Author-IT, HTML, CSS, XML/XLS, Sharepoint, Visual Basic and Adobe Acrobat, MS SQL, MySQL, Oracle, ASP, Sitescope, Nagios, Unicenter Helpdesk

Confidential, San Francisco

Senior Technical Writer

Responsibilities:

• Overhauled the Store Systems Resource Guide, incorporating edits and rewrites using information mapping techniques
• Defined document templates, created technical illustrations, set timelines and drove the project from launch to completion
• Edited source documents for consistency in style and voice, across 400 pages of end user documentation
• Incorporated frequently reported issues from call center support staff and input from a team of twelve subject matter experts
• Identified keywords and created searchable web portals within Documentum for all Gap brands

Tools: Win XP/Vista, Word, Excel, Visio, PowerPoint, Outlook, Documentum, HTML, CSS, XML/XLS, WebSphere, and Adobe Acrobat

Confidential, San Francisco

Senior Technical Writer/IT Compliance Analyst

Responsibilities:

• Designed and maintained Wiki based knowledge base as well as a departmental SharePoint portal
• Wrote and edited technical and functional specifications using established SDLC and change management guidelines
• Wrote and edited technical user guides documenting APIs and user interface guidelines
• Created network infrastructure documentation including diagrams and technical illustrations
• Wrote PCI and SOX compliant IT Security policies based on ISO standards, best practices and regulatory requirements
• Implemented security controls and enhanced existing controls to comply with SOX and PCI standards
• Created training and presentation materials and delivered companywide training on compliance issues

Tools: Win XP/Vista, OS/X, Parallels, Linux, Word, FrameMaker, Excel, Visio, PowerPoint, Outlook, Oracle, Java, HTML, CSS, XML/XLS, .Net, WebSphere, MS Project, SharePoint, Idea, QualysGuard, PolicyIQ, TeamTrack, Remedy, Clarity, Express, and Adobe Acrobat

Confidential, San Bruno

Senior Technical Writer

Responsibilities:

• Conducted face to face interviews with business owners and compiled requirements for implementation of Sun’s Identity Management product
• Created internal IdM documentation including users, administrators and quick reference guides; as well as, PowerPoint based training materials
• Updated existing network security policy, process and procedural documentation to comply with Sarbanes-Oxley legislation
• Performed user acceptance testing for new IdM system
• Created and executed communication plan and related materials including emails and web copy to support rollout of the new IdM system

Tools: Win 2000/XP, Linux, Word, Excel, Visio, PowerPoint, Outlook, Oracle, Java, HTML, CSS, XSL, XML, and RACF

Content Provider/Web Designer

Confidential

Responsibilities:

• Designed web-based application and Linux based back-end for a Real Estate Demographics firm
• Reworked MS Access/VBA application to drive an online MySQL database
• Documented java APIs and back-end code used in Access VBAs
• Created webpage mockups and graphics for web-based application
• Created architecture documentation and online content including text, graphics and interactive help using DHTML, Photoshop and Flash
• Designed and implemented printable multipage HTML reports using HTML, JavaScript, and CSS style sheets

Tools: Win XP, Linux, Word, Excel, Visio, PowerPoint, Outlook, MySQL, Access, VBA, Java, FrameMaker, HTML, CSS, Flash, and Photoshop

Confidential, San Francisco

Technical Writer

Responsibilities:

• Created a data dictionary documenting the underlying data tables and functions that support Mantas, a fraud prevention web application
• Documented the table structure including physical and logical attributes of each table and each field within each table
• Organized and maintained knowledgebase including design documents, data models, field mapping documents and system documentation
• Created style sheets, templates, project tracking documents, and web graphics; and flowcharted the entire system in Visio
• Delivered formatted paper copies, PDF, ASCII and HTML versions and loaded reference data into Oracle metadata tables for querying

Tools: Win NT, OS/390, Word, Excel, Outlook, Project, Visio, PowerPoint, Oracle, Mantas, Informatica, PL/SQL Developer, Acrobat, and HTML

Confidential, San Francisco

Business Analyst

Responsibilities:

• Performed physical and logical device mapping and compiled inventory, volume, usage and costs statistics for printer, copier, and fax fleet
• Defined, built and maintained an automated database of devices and floor plans showing physical location
• Automated collection of daily page counts using peripheral management software
• Developed spreadsheets, graphs and PowerPoint graphics showing volumes, costs, trends and best practices statistics

Tools: Win 2000, Word, Excel, Visio, PowerPoint, MS Project, Outlook, Access, Web JetAdmin, Snag-it, Acrobat, NetMeeting and VBA

Confidential, San Francisco

Technical Writer/Developmental Editor

Responsibilities:

• Reworked a comprehensive four-hundred page IT Architecture Framework document with dozens of embedded Visio and Excel graphics
• Defined master and subdocument templates and style sheets, built indexes and concordance files, added bookmarks and fixed broken links
• Reworked process flow graphics and data definition tables to ensure consistency throughout the document
• Automated a VBA table building routine to update links to over 100 Excel tables and 95 Visio drawings embedded in the document

Tools: Win 2000, Word, Excel, Visio, PowerPoint, Lotus Notes, Snag-it, Acrobat and Visual Basic

Confidential, San Francisco

Senior Technical Writer/GUI Designer

Responsibilities:

• Created templates, style guides, user guides, technical specifications, whitepapers, PowerPoint graphics and marketing documents
• Wrote user manuals, technical specifications and online help for loop-testing, router configuration and real-time monitoring applications
• Developed Excel VBA program to query database and manipulate graphs in real-time
• Developed content and maintained a searchable online knowledge base containing hundreds of documents from over 30 engineers
• Designed a GUI and managed development of a software tool to monitor Radius security server connections for ISPs
• Developed an application to monitor power and environmental controls in office buildings and data centers and provided documentation
• Designed browser-based user interface for SANLight’s, Instant Recall™, a Storage Area Network management application
• Designed and maintained websites for Confidential & Company, Montebello Advisors, Libra Vita, Right Brain Marketing, and others
• Created flash-based content including ads, and splash screen for websites
• Created developer documentation from over two-hundred pages of uncommented Visual Basic source code

Tools: FrameMaker, Word, Access, Excel, Visio, PowerPoint, Outlook, MS Project, Cute FTP, Snag-It, PaintShop Pro, Acrobat, PhotoShop, Quark Xpress, Illustrator, Freehand, Dreamweaver, Flash, HTML, Java, COBOL, JCL, ASP, JSP, CSS, Visual Basic, VBA, JavaScript and CGI/Perl, Apache, Linux, Solaris, MacOS 9/X, Win 98/ME/NT/XP, AS/400, Oracle, Siebel, Vitria, MySQL, and RoboHelp

Confidential, San Francisco

Senior Technical Writer/Team Lead

Responsibilities:

• Led a team of 3 technical writers in the development and production of business continuity plans (BCPs) for Y2K enterprise certification
• Reviewed IT infrastructure including mainframe and desktop hardware/software and networking systems
• Documented redundancy and emergency fail over procedures and backup systems for AS400 mainframe in three geographic locations
• Designed SEC compliant forms to capture process and procedural data from directors, managers, and administrative personnel
• Scheduled and conducted dozens of interviews with engineering, managerial and director level personnel in three different states
• Created MS Word and FrameMaker templates, Visio graphics, process flow diagrams and business process documentation
• Delivered complete customized SEC compliant Business Continuity Plans for IT, as well as, twenty-four other business units

Tools: MS NT, FrameMaker, Word, Visio, PowerPoint, Outlook, MS Project, Cute FTP, Acrobat, Snag-it, Dreamweaver, HTML, CSS, Visual Basic, VBA, WinHelp, JavaScript Perl, AS/400, JCL, CICS, VSAM, Apache, UNIX, Solaris, and Win NT

Confidential, San Francisco

LAN/WAN Project Manager

Responsibilities:

• Provided project management as well as, hardware, software and network documentation, implementation and user training materials
• Successfully managed a 200 client network relocation from San Francisco to San Leandro facility with no downtime
• Coordinated vendors and supervised contractors and fulltime networking staff
• Designed and implemented a 15 workstation Macintosh-based subnet for the in-house art department
• Implemented a standardized desktop client image and managed multiple software, hardware and OS migrations
• Created internal administrative and end-user manuals and provided company-wide training for Windows 98 and MS Outlook

Tools: Word, Excel, Visio, PowerPoint, Outlook, MS Project, Cute FTP, Snag-It, Acrobat, PhotoShop, Illustrator, Freehand, Dreamweaver, Flash, HTML, Java, ASP, JSP, CSS, Visual Basic, VBA, JavaScript and CGI/Perl, Apache, UNIX, Solaris, MacOS 9/X, Win 95/98/NT, Exchange, Novell, MS Mail, FoxPro, Access, Sybase, ADP Payroll, Filemaker Pro, Lotus Notes, and Quark Xpress