SUMMARY

• Solutions - focused, diligent self-starter seeking to contribute value of a firm and working toward supporting a progressive organization in optimizing performance. Calm demeanor in the face of difficulties; ability to manage multiple projects while working under pressure in fast-paced environments. Highly versatile; adept at quickly mastering new roles and responsibilities. Reputation for integrity, perseverance, and work ethic. Continuously pursues opportunities to learn and takes on challenges for further professional growth.

TECHNICAL SKILLS

Microsoft Word, PowerPoint, Excel, Outlook, SharePoint, Sharepoint Designer, Infopath, Nintex,Visual Studio, CSS, .NET, HTML, C#.

PROFESSIONAL EXPERIENCE

Confidential - Upper Marlboro, MD.

SharePoint Developer

• Built scalable, cost-effective and extensible solutions with an eye towards innovation and technical agility.
• Developed software solutions by studying requirement analysis and information needs, studying systems flow, data usage, and work processes.
• Performed software design using software development fundamentals and processes, debug test and deploy software solutions.
• Collaborated with the development team and project managers to deliver solutions that surpass expectations while meeting deadlines and budgets.
• Organized and presented technical information that includes analysis of alternative ways to use SharePoint to meet client needs.
• Analyzed and resolved issues related to SharePoint sites, workflows and content.
• Assisted with development of SharePoint processes and edited SharePoint content such as websites and graphics.
• Used SharePoint applications to assist in managing the intake process for employee communications materials and help insure optimum messaging and efficient processes are developed based on business requirements.
• Analyze data and track metrics to formulate recommendations for content management and communications.
• Work closely with the managing editors to ensure intranet content is updated according to agency standards.
• Explained technical information and trained users using non-technical terms. Participated in discussions with stakeholders to develop appropriate workflows.
• Provide assistance to content management systems users regarding their roles, expectations and objectives for managing intranet content

Confidential - Vienna, VA.

SharePoint Developer

• Created SharePoint pages and page layouts
• Created sites, built custom workflows using SharePoint Designer, and managed permissions and content
• Designed, develop and delivered SharePoint sites and Web Part Forms
• Constructed multiple sub - sites, pages, and libraries
• Created custom menu items as C# features to move list and document library items to different folders according to their lifecycle state.
• Created and customize data view web parts and web part connections
• Managed SharePoint Access requests on a daily basis
• Created browser compatible forms using InfoPath 2010 and deploy to Form Library in SharePoint Sites
• Provide end user support on every aspect of SharePoint implementation
• Ensured customer SharePoint needs were met which include permissions management, content management, and screen sharing to identify the root cause of errors reported by end users.
• Helped develop/manage internet/intranet sites

Confidential

Financial Services Specialist

• Assess clients' financial situation to determine if they need financial services such as investment services, insurance, or certificates of deposit in addition to performing their daily banking transactions.
• Responsible for creating new relationships and deepening existing ones by cold calling
• Assisted branch staff with any duties as needed (mostly supervision and overrides)
• Recommend both short-term and long-term investment options for clients.
• Understand investment goals and recommend asset selection strategies.
• Perform or assist with financial compliance and procedural audits.
• Ensure that a company's internal controls and policies are functional and adequate, and that they comply with regulatory rules.

Confidential

Financial Services Representative

• Drove proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement
• Created customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Managed risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates a heightened scrutiny to identify and avoid loss. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.
• Adhered to Bank Secrecy Act, Office of Foreign Asset Control regulations, Anti-Money Laundering Policies, and the USA PATRIOT Act.