SUMMARY:

• Confidential enjoys 20 years of IT experience including 13 years of hands - on and management experience in the Microsoft SharePoint platform including on-premise, cloud and Office 365.
• Extensive skills in SharePoint architecture and farm administration; workflow development, business intelligence dashboards, and knowledge management portals.
• Proven team leadership track record.
• Very disciplined in Agile.
• Well-rounded IT portfolio with additional background in networking, infrastructure management, database administration, security and user support.
• Federal consulting experience and team leadership credentials.
• Excellent communicator and writer.

EXPERIENCE HISTORY:

SharePoint SME

Confidential

Responsibilities:

• Provided farm administration for a SharePoint 2013 Enterprise on-premise environment by supporting the installation, configuration, security, operation, and maintenance of servers, equipment, and software related to SharePoint infrastructure
• Provided daily monitoring, troubleshooting,user support and performance analysis
• Automated most farm administration tasks leveraging PowerShell scripts
• Planned, designed and executed SharePoint upgrades and migrations from and 0ffice 365
• Configured an Office 365 cloud environment and leveraged SharePoint Online, Flow, PowerApps to develop business process automation solutions
• Built a SharePoint 2016 development and lab farm in Amazon Web Services (AWS) EC2 cloud environment
• Worked closely with stakeholders and team members through an Agile process in delivering solutions to customers.
• Developed a security artifacts repository in SharePoint to streamline the capture and classification of security data, events and metrics in accordance with the department's Continuous Monitoring Plan. Solution leverages advanced SharePoint features like SharePoint Designer workflow, eDiscovery and records management.
• Created an onboarding solution in SharePoint to streamline the provisioning of new hires. Solution assigns tasks to users, tracks progress, automates approval routing, sends reminders for overdue tasks, and presents an executive dashboard summarizing readiness status of new hires
• Built a custom risk management tracking solution in SharePoint to allow capturing and managing risks in accordance with the organization's risk management plan. Utilized InfoPath web forms for recording and managing risks through a rich interface, and SharePoint Designer workflows to automate the assignment, tracking and escalation of risks. Created custom list views to provide stakeholders with a dashboard-like interface that allowed sound and well-informed decision making.
• Created custom project site templates to standardize the management of project artifacts and enacted a process for migrating exiting project content to new template.
• Modernized various processes previously running on Excel spreadsheets to SharePoint-centric solutions.
• Performed an extensive proof of concept of Robotic Process Automation (RPA) solutions to automate repetitive labor-intensive tasks. Utilized leading RPA software including WorkFusion RPA Express and UiPath.
• Using Google App Scripts and Google Forms, created automated surveys that gather feedback from users on a monthly basis and parse results in a database
• Utilized the ServiceNow platform to create a custom module for Investment Management. The solution closely reflected the bureau’s investment management process and enforced approval policies.
• Provided Acquisition support services to government program; authored Performance Work Statements (PWS), Statement of Objectives (SOO) and Statement of Work (SOW) as necessary to publish government solicitations to Federal business opportunities website FBO.gov

SharePoint Administrator

Confidential

Responsibilities:

• Farm administrator and SharePoint SME managing an enterprise on-premise SharePoint 2013 environment and Office 365 supporting over 26,000 active users (out of 63,000 users.) Environment spanned development, testing and production farms with production configured for high availability. Numerous out-of-box as well as custom farm solutions and Add-In applications are running in the environment.
• Led a cloud strategy effort to migrate the on-premise SharePoint 2013 farm to the Office 365 platform in addition to upgrading to a new on-premise SharePoint 2016 farm; thus by creating a Hybrid environment.
• Provided demos, knowledge sharing sessions and written material to business unit leaders and information workers to illustrate the benefits of SharePoint, educate users, and further the adoption of SharePoint in the organization
• Acted as a higher tiered support desk in charge of resolving complex SharePoint support tickets sent up by SharePoint service desk group. Some tickets required long term engagements with the customer.
• Supported an existing Project 2013 implementation and currently planning a potential migration to Office 365 or Project Online
• Supported an existing Power BI Premium implementation, including Power BI Report Server, SQL Reporting Services, and configured integration with Power BI services in Azure, and provided support to end-users.
• Deployed monthly cumulative SharePoint updates and provided other farm maintenance functions, performance tuning and security hardening

SharePoint SME

Confidential

Responsibilities:

• Served as subject-matter expert in supporting and re-architecting an active SharePoint 2010 environment serving about 23,000 internal and external users. Managed multiple farms including Production, Test, Development and Staging.
• Lead the planning, design, deployment and migration from SharePoint 2010 to a new SharePoint 2013 infrastructure and successfully migrated all content and applications successfully
• Designed and deployed a stand-alone SharePoint 2013 farm to host a custom search application leveraging Business Connectivity Services and enterprise Search. Configured custom content sources, result sources, result types, query rules, crawl rules, and display templates
• Performed routine farm administration tasks on both SharePoint 2010 and 2013 including provisioning new site collections and sites, managing content databases, managing user accounts and permissions, migrating sites and content databases, provisioning and troubleshooting user profile service, optimizing Search, authoring and running PowerShell scripts, and providing tier 2 and 3 support to end users
• Managed the deployment of farm solutions from Development to Test to Production
• Performed routine database administration and performance optimization in SQL Server 2008 and 2014 including configuring Always On high availability solution
• Created workflows in SharePoint 2010 and 2013 using SharePoint Designer to automate various business processes
• Setup a SharePoint 2013 evaluation environment in Windows Azure Infrastructure cloud services
• Configured a Kerberos infrastructure and migrated web applications from NTLM to Kerberos for authentication
• Interfaced with government leads during daily meetings and provided status reports and live demonstrations
• Configured FILESTREAM and Remote Blob Storage (RBS) to enhance performance on large content databases
• Configured Secure Store Services (SSS) in conjunction with Business Connectivity Services (BCS)
• Authored user guides, standard operating procedure documents and Visio diagrams
• Deployed AvePoint DocAve 6.0 suite

SharePoint SME & Team Lead

Confidential

Responsibilities:

• Served as architect, subject-matter expert and team lead in delivering a custom project management accountability system on SharePoint 2010 platform. The purpose of PMAS is to improve the Department of Veterans Affairs (VA) IT project delivery success rate by enacting Agile-based software and product delivery techniques
• Authored or co-authored architecture diagrams, wireframes and mockups, System Design Document (SDD), User Stories and Use Cases, Developers Guide, User Guide, Requirements Specification Document (RSD), and User Acceptance Criteria
• Led a Scrum team of twelve developers and business analysts to build the functional area of the system which submits monthly IT investment data (OMB 300B) to the Office of Management and Budget (OMB) via XML and Web services as required by federal Exhibit 53A
• Oversaw the development of visual webparts in Visual Studios 2010 using C#, ASP.Net, AJAX and jQuery and deployed to SharePoint as WSP solutions. Webparts provided a myriad of functionality including wizard-like interface to submit new projects into the system, track increments, manage risks, request re-baselines, audit changes and submit OMB 300B reports
• Created approval workflows in SharePoint Designer to manage and streamline various processes
• Managed the entire release cycle from developing, packaging and deploying to QA to bug tracking and deployment to Production via Visual Studio, PowerShell, and Central Administration
• Coordinated change management for database and datalayer objects including creating tables, columns, triggers and stored procedures.
• Delivered weekly live demos and presentations to the customer to showcase latest features and functionality developed for the system and to solicit feedback
• Utilized Agile-based management tool Axesoft Ontime to manage deliverables, and used Subversion for source code control

SharePoint Architect

Confidential

Responsibilities:

• Designed and delivered a custom Learning and Development SharePoint portal for NPS to disseminate and career advancement content to its internal and external users. Solution included building an Extranet architecture for SharePoint as documented by Microsoft’s best practices for Extranet, deploying Microsoft Unified Access Gateway (UAG), leveraging Business Connectivity Services (BCS), extending native SharePoint search to crawl external sites, leveraging Audience Targeting feature to match employees with suitable opportunities, and using Really Simply Syndication (RSS) to push content to subscribers
• Delivered a Requirements Analysis document for building a SharePoint-based solution to streamline and automate the performance appraisal process for 23,000 NPS employees. The recommended solution included web-based appraisal forms, automatic email reminders, real-time dashboard, and performance metrics and reports for senior management to track managers’ compliance and timeliness
• Interviewed stakeholders, conducted architecture reviews, led large group meetings/information gathering sessions with senior-level executives during requirements gathering
• Served in the internal role of SharePoint subject matter expert and champion leading the rollout and adoption of SharePoint in the organization
• Implemented an information architecture for a SharePoint 2010 environment, enacted a Governance plan, and enforced a new security model that delegates site permissions management to content owners
• Developed a request workflow using InfoPath and SharePoint Designer to streamline the process of employees requesting, and receiving reimbursement from company. Solution automates the approval routing, tracks and updates the employee’s budget allowance, and presents a real-time dashboard for HR and Finance to track activities
• Developed an Onboarding solution that streamlines the process of provisioning new hires. Solution assigns tasks to users, tracks progress, automates approval routing, sends reminders for overdue tasks, and presents an executive dashboard summarizing onboarding status of new hires
• Developed a Helpdesk ticketing solution to manage employees’ requests for support from IT, HR and Finance. Solution automates approval routing, and presents a real-time dashboard to monitor ticketing activities. Solution also generates business intelligence metrics to measure helpdesk performance like average ticket age and trending trouble areas, and generates a reusable knowledge base of helpdesk solutions
• Created architectural diagrams, network diagrams, presentations, admin manuals, and other supporting documentation
• Delivered presentations, demos and walk-throughs to various stakeholders showcasing capabilities and solutions offered by SharePoint
• Deployed PerformancePoint 2010 for building Business Intelligence scorecards, dashboards, and Key Performance Indicators.
• Built a new custom Portal homepage that acts as one-stop-access for employees, partners, and customers. Used Audience Targeting to present tailored information to each audience and preserve corporate privacy
• Co-designed standardized templates for project sites used to manage contracts. The template enforces a CMMI Level3 methodology to ensure high quality delivery to customers and adherence to industry frameworks and company’s methodologies
• Built a solution that aggregates all contract data from various project sites into a single page with aid from third party tool: SharePoint Boost List Collections. The single page provides management with a quick-glance view of contracts performance
• Built an advanced task management solution that enacts the Franklin Covey Prioritization Matrix by automatically calculating a task’s importance and urgency, and presenting that information to the task assignee
• Enhanced existing task management solutions by using a third party product: SharePoint Boost Alert Reminders to send reminders to task assignees before due dates and when tasks are overdue.
• Built a Proposals Development solution that streamlines the proposal review process, provides quick access to Boilerplate information and Past Performance data
• Deployed a Cisco ASA 5505 security device at headquarters to act as a firewall and reverse proxy
• Configured a site-to-site VPN tunnel between company HQ and Rackspace where most infrastructure is hosted.
• Joined user machines to Active Directory domain, integrated McAfee Endpoint Encryption with Active Directory, thus by creating single sign on (SSO) and eliminating unnecessary logins

Senior Systems Analyst

Confidential

Responsibilities:

• Migrated a large MOSS 2007 farm to a new SharePoint Server 2010 environment. Farm consisted of four servers, thousands of team sites, Terabyte of data and 7,000 users. Managed migration effort from start to finish including user communication,, planning, architecture, testing, deployment and support
• Migrated a SharePoint Portal Server 2003 farm to MOSS 2007 using database attach method
• Managed all aspects of SharePoint administration including design, configuration, security, governance, change management, disaster recovery and system documentation
• Championed the use and adoption of SharePoint and social computing across the entire organization through communication campaigns, sessions, demos and walkthroughs, and brown-bag events
• Leveraged new social media features in SharePoint 2010 to enhance collaboration and communication across the organization including features like Tagging, My Site, Profiles, Newsfeed, Notes Board, Blogs, Wikis, RSS feeds and Social Search
• Created custom workflows to automate countless business processes without writing code using SharePoint, InfoPath, and SharePoint Designer. Examples of processes: change control, capital asset request, network access changes, wireless device ordering, policy authoring and approval, SoX compliance, resume repository and many other solutions to solve business problems
• Configured SharePoint service applications including Search Service, User Profile Service, Secure Store Service, Excel Services, Performance Point Service, Managed Metadata and Web Analytics Service
• Led a team in building a Past Performance/Proposal solution for the business development organization utilizing Access Services, SQL Reporting Services and SharePoint 2010
• Created highly customized and visually-rich SharePoint dashboards building on business intelligence features in SharePoint including KPI, Business Connectivity Services, Business Data Catalog, SQL Reporting Services, Excel Services and Access Services
• Deployed commercial and open source add-ons and webparts for SharePoint including Axceler ControlPoint for enhanced farm administration, Bamboo Password Change Webpart, Bamboo World Clock, CorasWorks Workplace Suite, CodePlex Community Kit for SharePoint and others
• Provided Tier2 and Tier3 support for SharePoint users. Support delivered through various media including phone, email, desktop-sharing, discussion boards and in-person.
• Provided and to Tier 1 support staff for SharePoint
• Created an IT support portal with a large support knowledgebase and self-service features to assist users and reduce support costs. Championed use of social computing features to enhance the volume and quality of knowledgebase content
• Supported business programs in bidding proposals to external customers involving SharePoint
• Led the integration of IT systems between General Dynamics and other companies acquired through mergers and acquisitions on three separate occasions. Efforts included migration of Active Directory domain, Exchange mailboxes, SharePoint data, and user data
• Deployed an SSL VPN solution using Microsoft Unified Access Gateway 2010 (UAG) to allow browser-based remote access to the network. Configured access policies and end-point compliance rules.
• Deployed MS Team Foundation Server 2010 (TFS) and integrated it with SharePoint to provide a source code repository, iterative development tool, and test cases management
• Deployed a Project Server 2003 environment for project portfolio management and integrated it with SharePoint. Trained users in Project Professional and Project Web Access (PWA)
• Deployed a Password reminder tool that automatically sends emails to users days before password expires
• Assisted in the migration of an entire data center to a new data center facility. Effort entailed relocating physical equipment and migrating: Active Directory domain, Exchange mailboxes, DNS, and IP addresses
• Acted as the primary resources for IT communications to end users. Authored written communication via email, Intranet, announcements, and newsletters. Edited all communications authored by other IT staff
• Managed company domain names and SSL s. Procured SSL s from vendors like Network Solutions and Digicert and coordinated installation for various business programs

IT Manager

Confidential

Responsibilities:

• Led a team of three engineers in managing the organization’s IT infrastructure
• Designed, built, managed, and supported all aspects of information technology including strategy, policy, infrastructure management, security, change control, disaster recovery, user support and
• Deployed Dell PowerEdge servers, installed and configured Windows 2000 and 2003 servers
• Managed external and internal DNS name space. Managed domain names and SSL s
• Migrated Windows NT4 domain to Windows 2000 Active Directory domain
• Upgraded Active Directory 2000 domain to Windows 2003
• Upgraded Exchange 2000 to Exchange 2003
• Deployed and managed SharePoint Portal Server 2003. Championed the adoption of this group collaboration solution across the organization
• Migrated infrastructure to a new office location on three separate occasions. Effort consisted of physical relocation of equipment, migration of IP addresses and DNS, setup of server rooms
• Configured network devices including NetScreen firewalls, Cisco routers, network switches, wireless access points, network attached storage, and backup tape library
• Created user guides and manuals. Co-authored technology newsletters to users
• Deployed disaster recovery solutions using Veritas Backup Exec and network attached storage
• Provided user support, user, break/fix, PC repair and other hardware repairs