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Senior Application Operation Engineer Resume

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Plano, TX

SUMMARY

  • Software implementation and administration expert, with over 20 years of professional IT experience, who is skilled in the process of research, POC, implementation, administration, migration, training, and documentation, proficient with how the application should integrate with the infrastructure, and the ability to work across multiple teams, both internal and external to the organization.
  • Possess the skills needed to successfully deploy, and administer applications throughout a large enterprise that spanned multiple time zones, and cultures.
  • As a technical lead, resolve all challenges as it relates to the product and exhibits the skillset to work with the project sponsor, product, project, and vendor success managers to deliver the application on time.

PROFESSIONAL EXPERIENCE

Confidential, Plano, TX

Senior Application Operation Engineer

Responsibilities:

  • Work with the networking, storage, virtualization and other infrastructure teams to set up, and maintain business - critical SharePoint farms
  • Configuring and supporting the day-to-day system management tasks, troubleshooting, backup management and performance tuning
  • Maintain system stability, performance monitoring, security, and storage capacity requirements
  • Installation and maintenance of plug-ins, feature, web parts, and templates custom software
  • Work with developers to deploy custom applications and solutions, to production, and pre-production environments
  • Communicate effectively with both business unit colleagues, clients, and technology team members in support of the SharePoint environment, planning, deployment, and operational support
  • Identify hardware and software platform issues, and work with system admins to implement proper patches updates
  • Apply recommended performance tuning, to improve farm operation
  • Work with the enterprise DBA team to select the appropriate backup solution
  • SQL DBA as it relates to SharePoint
  • Manage production, development, and QA SharePoint environments
  • Documentation, and train both peers, and end users
  • Migration due to upgrades, reorgs, acquisitions, and divestitures

SaaS Administrator/Lead duties:

Confidential

Responsibilities:

  • Confidential /SharePoint Online
  • User access security
  • Site Collection creation
  • Assist customers with site development
  • Troubleshoot all Confidential /SharePoint issues
  • Vendor relationship with Microsoft
  • Proactive monitoring
  • Technical and end-user documentation
  • Training of both peers, and end users
  • Migration of SharePoint On-Premise to SharePoint Online
  • Box.com/SharePoint
  • User access security
  • Vendor relationship
  • Proactive monitoring
  • Change management, feature updates
  • Both technical and end-user documentation
  • Training both peers and end users

Confidential, Plano, TX

Senior System Engineer

Responsibilities:

  • Active Directory / Domain Admin
  • SharePoint On-Premise) Admin
  • SharePoint migration
  • Windows Servers (All versions)
  • SQL, DBA
  • Change management, and service request
  • Remedy
  • ServiceNow
  • Technical and end-user documentation
  • 3rd level customer technical support
  • Proactive monitoring
  • Proof of concept (POC)
  • Application deployment
  • Training peers and end-users

Confidential, Plano, TX

System Engineer

Responsibilities:

  • Responsibilities, member of a Windows, and Novell system engineering team, which role was to support the company core enterprise applications and servers, duties included system administration, maintenance, migration, proactive monitoring, documentation, and 3rd level end-user support of the following systems:
  • Primary role was to support the acquisition of Lacerte Software by Confidential, by integrating all production systems, while continuing the administration duties of the Windows and Novell server operating systems, also providing 3rd level desktop support to the end-users.
  • Over 8 years of experience in SharePoint technologies such as SharePoint Online, Microsoft Office SharePoint server 2016, 2013, 2010, and 2007.
  • Experienced in performing backups, security, restoring consolidation needed for upgrade
  • Experienced in performing Migration from SharePoint (All Versions) On-Premise to SharePoint Online.
  • Team player with good communication and written skills, with excellent analytical and problem-solving skills.
  • Strong knowledge of Active Directory Domain Services like creating users, groups, and permissions.
  • Experienced in performing backups, security, restoring consolidation needed for upgrade
  • Extensive knowledge of the features in the Microsoft Office SharePoint Server, Excel Services, Business Data Catalogue, SharePoint Search, Master Pages, Audience Targeting, and features.

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