SUMMARY:

• Experienced Information Technology professional wif a diverse background in system administration, network administration, desktop and server support, application support, cloud e - commerce, B2B integration and Electronic D Confidential Interchange (EDI).
• My expertise allows for quick onboarding to support any environment or application stack due to my unique background and understanding of blended technologies.
• My core focus is on customer satisfaction, quality, speed to resolution and mastery of new technologies.
• me am accustomed to the ever-changing field of Information Technology and can adapt to new technology and methodologies wif little or no .

TECHNICAL SKILLS:

AS2 / AS3

Google Cloud Platform (GCP)

MS SharePoint

SSL / TLS Mgmt.

B2B Cloud Enterprise

Inovisworks

MS Windows Desktop

TCP Dump

Bizlink / Bizmanager

Linux / Unix

MS Windows Server

Tandem Server

Checkpoint Firewall

MacOS

Network / LAN / WAN FTP / SFTP / SSH / HTTPS / VPN / SMTP / X400 / MQ / TCP/IP

Trading Grid

Citrix

MS Active Directory

Open SSL

Veritas Backup Exec

Dialup Async / Bisync

MS Exchange Server

Pointsec

Viavi Observer GigaStor

EDI / X12 / EDIFACT

MS IIS

Proprietary Software

VMware

Ghost Disk Utility

MS Office 365

Siebel and HP Service Manager CRM

Wireshark

PROFESSIONAL EXPERIENCE:

Confidential, Miami, FL

IT Manager

Responsibilities:

• Coordinate IT infrastructure build-out at the Confidential Beach Convention Confidential field hospital
• Provide hands-on frontline end-user technical support for 100+ civilian and Confidential Guard medical and administrative staff
• Provision and support of 100 Windows laptops, Microsoft 365, phones, printers and network
• Daily status reports to CTO and COO
• Management of a 4 person team wif oversight of Confidential Beach and Tamiami field hospitals

Confidential, Alpharetta, GA

Senior IT Manager / System Admin

Responsibilities:

• Management of a 21 person team, 24/7 frontline, Tier 2 and Tier 3 customer support of proprietary B2B cloud applications, network systems, EDI administration, technical, project management and process improvements.
• Support customer connectivity to regional cloud d Confidential centers hosting 100,000+ customers.
• Gigastor and WireShark deep packet analysis of communication protocols and circuits including; FTP, SSH, HTTP, AS2, MQ, VPN, EVPN, Dialup and Frame Relay.
• Utilization of Checkpoint firewalls for connectivity and VPN troubleshooting.
• Utilization of Linux based proxy and core application logs for troubleshooting.
• Utilization of F5 load balancers for troubleshooting.
• Oversight and process owner of global digital management program supporting 60k+ SSL s and PGP key renewals.
• Administrator of custom proprietary backend systems and platforms.
• Successful buildout of new d Confidential centers.
• Successful rollout of technologies and services including cloud computing platforms; VMware NSX-T, Platform as a service (PaaS), Software as a service (SaaS), D Confidential as a service (DaaS).
• Successful management of network operations across multiple platforms including; Confidential Cloud, AWS, Azure and GCP.
• Leader and participant in cross functional teams to support company wide initiatives.
• Process owner for multi-tiered support processes for Global Services Support and other teams.

Confidential, Alanta, GA

Perot Systems Contractor

Responsibilities:

• Create workflow procedures for backing up d Confidential and encryption of hard drives.
• Ensure a 48 hour turnaround time for each of the 500+ laptops at two campuses.
• Backup hard drives using Ghost and verify contents of backup.
• Re-image laptops wif standard Confidential image and install Pointsec encryption software.
• Troubleshoot any OS or hardware problems after completion of encryption process.
• Verify and ensure all completed laptops meet all Confidential security standards.
• Complete daily status reports and weekly schedules.

Confidential, Boston, MA

PC Specialist II

Responsibilities:

• Resolve worldwide desktop and mainframe problem tickets wif Microsoft SMS and Net Meeting remote tools.
• Install and provide support for 250+ applications including Lotus Notes, Outlook, Office 2003 and other proprietary State Street applications.
• Resolve complex desktop problems dat could not be resolved by other halp desk technicians.
• Provide expert VPN and ASG support to executives traveling worldwide.
• Manage user and computer accounts in Active Directory over multiple domains.
• Provide Blackberry and Nextel phone support for 3,000+ bank owned devices.
• Restore folders to file servers from tape backups using Tivoli Backup Manager.
• Escalate detailed Remedy tickets to Voice, Network, Mainframe and Tandem groups.
• Hold VPN and desktop troubleshooting classes for IT staff.
• Write technical documentation for staff on resolutions to problems me has resolved.
• Attend daily meetings on behalf of management wif network and mainframe departments.

Confidential, Cambridge, MA

System Administrator

Responsibilities:

• Coordinated wif corporate office and eighty US locations monthly on network security and server upgrades.
• Maintain and fix desktops running Windows NT, 2000 XP and Mac OS.
• Maintain Windows NT and Windows 2000 production and development servers wif Oracle, SQL and Star Team d Confidential bases.
• Maintain and monitor DMZ web servers hosting Department of Transportation applications and FAA Emergency Management test environments.
• Work wif project development teams on custom CTOS Coast Guard software integration into a Windows 2000 Oracle environment.
• Maintain network infrastructure including routers, jacks, DSL and T1 frame relay lines.
• Perform hardware maintenance on domain controllers and MS Exchange server.
• Manage backups on all servers using Veritas Backup Exec.
• Maintain user and computer accounts in Windows Active Directory.
• Perform d Confidential recovery on corrupted or disabled hard drives.
• Maintain purchase orders and licensing records for hardware and software.
• Achieved SEI Capability Maturity Module level 2.

Confidential, Randolph, MA

7 Desktop Support Technician

Responsibilities:

• Inventory and perform upgrades on Windows and Mac desktops for the school system.
• Create official forms for the Randolph Town Hall and the Randolph Public School system.
• Assist wif Confidential AS400 maintenance.