SKILLS:

• Networking Programming (VBA, HTML, CSS, JavaScript, JQuery) Project Management
• Publications Layout and Design Technical Writing, Editing and Illustration SOX/PCI Compliance
• Curriculum Development Training standup and computer - based Presentation design
• Authoring/Content Development SharePoint design & Administration Data Security

EMPLOYMENT HISTORY:

Confidential, Palo Alto

SharePoint Consultant

Responsibilities:

• Worked with business owners to define information architecture and for the Office of the CTO and Cloud Native Apps business units
• Successfully migrated 200 seat Google Drive Team to Office 365 based SharePoint Intranet style site collection
• Created custom look and feel including icons, dashboards, site pages and views and custom client side CSS and JavaScript and jQuery
• Implemented custom lists, web pages, search queries, content queries and display templates and integrated several 365 Power Apps
• Created custom list workflows using SharePoint Designer and Confidential Flow to direct email content into several lists and libraries
• Provided Site Collection Administration, configured Search services and Metadata, provided training, testing and support
• Provided administrative, user and SharePoint governance documentation

Tools: Windows 10, Word, Excel, PowerPoint, Visio, Outlook, HTML, CSS, XSL/XSLT, JavaScript, JQuery, Office 365, Azure, SharePoint Online, SharePoint Designer, Adobe Photoshop, Google Drive, Sharegate, Confluence

Confidential, San Francisco

SharePoint Consultant

Responsibilities:

• Worked with business owners to define information architecture for several departmental site collections
• Successfully migrated existing content from an HTML based file share to FE Central, SharePoint Online intranet
• Worked with business owners to define custom solutions including dashboards, icons, calendars, site collections, site pages and views
• Created custom lists, forms, webpages, page layouts, search queries, content queries and display templates
• Created custom list views, DVWP and workflows and InfoPath forms using SharePoint Designer, JQuery, and JavaScript
• Created multiple support documents including User Guide, Admin Guide, Permissions Guide, Information Architecture and Governance
• Provided Office 365 Administration, configured Search services, Site Features, as well ass, training, testing and support documentation

Tools: Windows 8, Word, Excel, PowerPoint, Visio, Outlook, HTML, CSS, XSL/XSLT, JavaScript, JQuery, Office 365, Azure, SharePoint Online, SharePoint Designer, ASP.Net, Visual Studio Ultimate, Adobe Acrobat, Adobe Photoshop, Office 365

Confidential, Foster City

Lead SharePoint Content Migration Specialist (Consultant)

Responsibilities:

• Successfully migrated all existing content from an unsupported UCM platform to GNet, a branded SharePoint 2013 intranet
• Leveraged Metalogix software to assist with migration activities and provide governance and security support
• Assisted with deployment of custom branded solution including Web Applications, Services, SharePoint site collections and databases
• Created custom lists, forms, workflows, webpages, page layouts, search queries, list views, content queries and display templates
• Used PowerShell to assist with installation and debugging of Server farms and SQL Servers for production, development and test environments
• Created multiple support documents including User Guides, Security Strategies, Information Architecture and Governance Plan
• Created implemented and maintained SharePoint sites and security permissions to deliver content to over 25,000 worldwide employees
• Served as Site Collection Administrator for multiple departments, provided training, testing and support documentation

Tools: Windows 7, Word, Excel, PowerPoint, Visio, MS Project, Outlook, HTML, CSS, XSL/XSLT, JavaScript, JQuery, SharePoint 2010 and 2013, SharePoint Designer, Metalogix, Adobe Acrobat, Adobe Photoshop, MS SQL Server 2012, Windows Server 2012, PowerShell

Confidential, Morgan Hill

SharePoint Administrator/Developer

Responsibilities:

• Responsible for all aspects of architectural design, implementation, and maintenance of InsideFox, a branded intranet using SharePoint 2010
• Implemented and maintained multiple Web Applications, Services, SharePoint site collections and databases
• Fined - tuned Search, Best Bets and Metadata Term Store to provide fast targeted searches
• Created OOTB and custom forms, views, workflows, webpages, web parts, custom columns, content types and document libraries and lists
• Defined and implemented custom InfoPath forms and workflows to automate IT, HR, Accounting, and Payroll functions and processes
• Successfully migrated SharePoint 2010 farms to SharePoint 2013 using Sharegate and Metalogix software
• Installed and maintained multiple SharePoint Server farms and SQL Servers for production, development and test environments
• Created PowerShell scripts to automate Active Directory updates from HR system and SharePoint User Profile Synchronization
• Created DVWP, search queries and custom display templates and custom site and system master pages using SharePoint Designer
• Created team sites for multiple departments and provided training and support to management, end users and IT personnel
• Provided documentation including user and administrative guides, governance, IT Procedures and Standard Operating Procedures

Tools: Windows 7, Active Directory, Word, Excel, PowerPoint, Visio, MS Project, Outlook, HTML, CSS, XML/XLS, SharePoint 2010 and 2013, SharePoint Designer, ASP.net, .Net, jQuery, Visual Studio Ultimate, Adobe Acrobat, Adobe Photoshop, MS SQL Server 2012, Server 2008 R2 and Server 2012, PowerShell, Active Directory, Hyper-V, Confidential, Sharegate, Metalogix, InfoPath MS SQL Studio and Windows Server Manager

Confidential, Mountain View

Senior Technical Writer/SharePoint Site Collection Administrator

Responsibilities:

• Worked with business owners to define, design, and implement a branded internal SharePoint Portal for Confidential Operations Center
• Defined and updated site master and system master pages using SharePoint Designer
• Branded multiple SharePoint team sites and created PowerShell scripts and user guides to assist with SharePoint 2007 to 2010 migrations
• Created SharePoint online surveys and custom InfoPath registration forms to enhance web-based outage templates for Service Operations
• Extracted network metrics and created custom charts and graphics for executive level presentations
• Created and maintained multiple PowerPoint presentations containing hundreds of slides for use in technical communications
• Created team sites for multiple departments and provided training and support documentation including branding guide and IT procedures

Tools: Windows 7, Word, Excel, PowerPoint, Visio, MS Project, Outlook, JavaScript, jQuery, .Net, HTML, CSS, XML/XLS, SharePoint 2010, SharePoint Designer 2010, .Net, Adobe Acrobat, Adobe Photoshop, Adobe Illustrator, MS SQL

Confidential, Redwood City

Senior Technical Writer/Site Collection Administrator

Responsibilities:

• Defined documentation templates, administered SharePoint site collection and completed multiple concurrent documentation projects
• Created, and maintained VB and PowerShell scripts and HTAs to automate redundant search tasks
• Maintained several hundred online runbooks documenting global infrastructure, IT architecture and troubleshooting procedures
• Worked with engineers and developers defining and documenting software and hardware architecture, dependencies, and monitored processes
• Documented Standard and IT Operating Procedures, SOX and PCI controls, and business continuity plans
• Trained team of remote workers to perform day-to-day tasks as part of transition to outsourced managed services company

Tools: Win XP, Linux, Word, FrameMaker, Excel, Visio, MS Project, Outlook, Author-IT, HTML, CSS, XML/XLS, Sharepoint, Visual Basic and Adobe Acrobat, MS SQL, MySQL, Oracle, ASP, Sitescope, Nagios, Unicenter Helpdesk

Confidential, San Francisco

Senior Technical Writer

Responsibilities:

• Overhauled the Store Systems Resource Guide, a set of Standard Operating Procedures incorporating edits and rewrites
• Defined document templates, created technical illustrations, set timelines and drove the project from launch to completion
• Edited source documents for consistency in style and voice, across 400 pages of end user documentation
• Incorporated frequently reported issues from call center support staff and input from a team of twelve subject matter experts
• Identified keywords and created searchable web portals within Documentum for all Gap brands

Tools: Win XP/Vista, Word, Excel, Visio, PowerPoint, Outlook, Documentum, HTML, CSS, XML/XLS, WebSphere, and Adobe Acrobat

Confidential, San Francisco

Senior Technical Writer/IT Compliance and Security Analyst

Responsibilities:

• Wrote and edited technical and functional specifications using established SDLC and change management guidelines
• Wrote and edited technical user guides documenting APIs and user interface guidelines
• Created network infrastructure documentation including diagrams and technical illustrations
• Wrote PCI and SOX compliant IT Security Operating Procedures and Policies based on ISO standards
• Implemented security controls and enhanced existing controls to comply with SOX and PCI standards, best practices and regulatory requirements
• Designed and maintained Wiki based knowledge base as well as a departmental SharePoint team portal
• Created training and presentation materials and delivered companywide training on security and compliance issues

Tools: Win XP/Vista, OS/X, Parallels, Linux, Word, FrameMaker, Excel, Visio, PowerPoint, Outlook, Oracle, Java, HTML, CSS, XML/XLS, .Net, WebSphere, MS Project, SharePoint, Idea, QualysGuard, PolicyIQ, TeamTrack, Remedy, Clarity, Express, and Adobe Acrobat

Confidential, San Bruno

Senior Technical Writer

Responsibilities:

• Conducted face to face interviews with business owners and compiled requirements for implementation of Sun’s Identity Management product
• Created internal IdM documentation including users, administrators and quick reference guides; as well as, PowerPoint based training materials
• Updated existing network security policy, process and Standard Operating Procedures to comply with Sarbanes-Oxley legislation
• Performed user acceptance testing for new IdM system
• Created and executed communication plan and related materials including emails and web copy to support rollout of the new IdM system

Tools: Win 2000/XP, Linux, Word, Excel, Visio, PowerPoint, Outlook, Oracle, Java, HTML, CSS, XSL, XML, and RACF

Content Provider/Web Designer

Confidential

Responsibilities:

• Designed web-based application and Linux based back-end for a Real Estate Demographics firm
• Reworked MS Access/VBA application to drive an online MySQL database
• Documented java APIs and back-end code used in Access VBAs
• Created webpage mockups and graphics for web-based application
• Created architecture documentation and online content including text, graphics and interactive help using DHTML, Photoshop and Flash
• Designed and implemented printable multipage HTML reports using HTML, JavaScript, and CSS style sheets

Tools: Win XP, Linux, Word, Excel, Visio, PowerPoint, Outlook, MySQL, Access, VBA, Java, FrameMaker, HTML, CSS, Flash, and Photoshop

Confidential, San Francisco

Senior Technical Writer

Responsibilities:

• Created a data dictionary documenting the underlying data tables and functions that support Mantas, a fraud prevention web application
• Documented the table structure including physical and logical attributes of each table and each field within each table
• Organized and maintained knowledgebase including design documents, data models, field mapping documents and system documentation
• Created style sheets, templates, project tracking documents, and web graphics; and flowcharted the entire system in Visio
• Delivered formatted paper copies, PDF, ASCII and HTML versions and loaded reference data into Oracle metadata tables for querying

Tools: Win NT, OS/390, Word, Excel, Outlook, Project, Visio, PowerPoint, Oracle, Mantas, Informatica, PL/SQL Developer, Acrobat, and HTML

Confidential, San Francisco

Business Analyst

Responsibilities:

• Performed physical and logical device mapping and compiled inventory, volume, usage and costs statistics for printer, copier, and fax fleet
• Defined, built and maintained an automated database of devices and floor plans showing physical location
• Automated collection of daily page counts using peripheral management software
• Developed spreadsheets, graphs and PowerPoint graphics showing volumes, costs, trends and best practices statistics

Tools: Win 2000, Word, Excel, Visio, PowerPoint, MS Project, Outlook, Access, Web JetAdmin, Snag-it, Acrobat, NetMeeting and VBA

Confidential, San Francisco

Technical Writer/Developmental Editor

Responsibilities:

• Reworked a comprehensive four-hundred page IT Architecture Framework document with dozens of embedded Visio and Excel graphics
• Defined master and subdocument templates and style sheets, built indexes and concordance files, added bookmarks and fixed broken links
• Reworked process flow graphics and data definition tables to ensure consistency throughout the document
• Automated a VBA table building routine to update links to over 100 Excel tables and 95 Visio drawings embedded in the document

Tools: Win 2000, Word, Excel, Visio, PowerPoint, Lotus Notes, Snag-it, Acrobat and Visual Basic

Confidential, San Francisco

Senior Technical Writer/Front-End Designer

Responsibilities:

• Created templates, style guides, user guides, technical specifications, whitepapers, PowerPoint graphics and marketing documents
• Wrote user manuals, technical specifications and online help for loop-testing, router configuration and real-time monitoring applications
• Developed Excel VBA program to query database and manipulate graphs in real-time
• Developed content and maintained a searchable online knowledge base containing hundreds of documents from over 30 engineers
• Designed front-end and managed development of a software tool to monitor Radius security server connections for ISPs
• Developed an application to monitor power and environmental controls in office buildings and data centers and provided documentation
• Designed a browser-based user interface for SANLight’s, Instant Recall™, a Storage Area Network management application
• Designed and maintained websites for Confidential & Company, Montebello Advisors, Libra Vita, Right Brain Marketing, and others
• Created CUIs and flash-based content including ads, and splash screens for software and websites
• Reverse engineered and created developer documentation from over ten-thousand lines of uncommented source code

Tools: FrameMaker, Word, Access, Excel, Visio, PowerPoint, Outlook, MS Project, Cute FTP, Snag-It, PaintShop Pro, Acrobat, PhotoShop, Quark Xpress, Illustrator, Freehand, Dreamweaver, Flash, HTML, Java, COBOL, JCL, ASP, JSP, CSS, Visual Basic, VBA, JavaScript and CGI/Perl, Apache, Linux, Solaris, MacOS 9/X, Win 98/ME/NT/XP, AS/400, Oracle, Siebel, Vitria, MySQL, and RoboHelp

Confidential, San Francisco

Senior Technical Writer/Team Lead

Responsibilities:

• Led a team of technical writers in the development and production of business continuity plans (BCPs) for Confidential enterprise certification
• Reviewed IT infrastructure including mainframe and desktop hardware/software and networking systems
• Documented redundancy and emergency fail over procedures and backup systems for AS400 mainframe in three geographic locations
• Designed SEC compliant forms to capture process and procedural data from directors, managers, and administrative personnel
• Scheduled and conducted dozens of interviews with engineering, managerial and director level personnel in three different states
• Created MS Word and FrameMaker templates, Visio graphics, process flow diagrams and business process documentation
• Delivered complete customized SEC compliant Business Continuity Plans for IT, as well as, twenty-four other business units

Tools: MS NT, FrameMaker, Word, Visio, PowerPoint, Outlook, MS Project, Cute FTP, Acrobat, Snag-it, Dreamweaver, HTML, CSS, Visual Basic, VBA, WinHelp, JavaScript Perl, AS/400, JCL, CICS, VSAM, Apache, UNIX, Solaris, and Win NT

Confidential, San Francisco

IT Manager

Responsibilities:

• Provided project management as well as, hardware, software and network documentation, implementation and user training materials
• Successfully managed a 200 client network relocation from San Francisco to San Leandro facility with no downtime
• Coordinated vendors and supervised contractors and fulltime IT staff
• Designed and implemented a Macintosh-based subnet for the in-house art department
• Implemented a standardized desktop client image and managed multiple software, hardware and OS migrations
• Created internal administrative and end-user manuals and provided company-wide training for Windows and MS Outlook

Tools: Word, Excel, Visio, PowerPoint, Outlook, MS Project, Cute FTP, Snag-It, Acrobat, PhotoShop, Illustrator, Freehand, Dreamweaver, Flash, HTML, Java, ASP, JSP, CSS, Visual Basic, VBA, JavaScript and CGI/Perl, Apache, UNIX, Solaris, MacOS 9/X, Win 95/98/NT, Exchange, Novell, MS Mail, FoxPro, Access, Sybase, ADP Payroll, Filemaker Pro, Lotus Notes, and Quark Xpress