SHAREPOINT DESIGNER / HELP DESK TECHNICIAN Resume

SUMMARY

Excellent communication and educational abilities. Can connect with users at all levels of an organization both at a skill and professional level. Able to effectively analyze the needs of a given user and respond in a unique and appropriate way to meet their needs.
Extensive track record of personal integrity and high accountability. Can recognize and accept my role in projects, provide value to teams, and learn from mistakes to provide improvement and value to any team or organization.
Organized and detailed execution of projects, documentation, and development of materials and reports. Very strong attention to detail.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

SHAREPOINT DESIGNER / HELP DESK TECHNICIAN

Responsibilities:

Provide both internal and external end user support to both staff and external customers around the world.
In addition to general help desk and support duties I assist with user education, server administrative tasks, SharePoint site planning and development, and business analyst requirement documentation.
Duties include: setup and maintenance of the user base in Active Directory, configure users for VPN access, and setup IP voice and communication users (includes setup of basic users for general communication and SIP users for IP Enterprise Voice).
I am the primary development and administrator for our SharePoint 2010 implementation which includes site planning, migration, automation, and workflow development.
Managing site design and implementation/migration plan for upgrade to SharePoint 2013.
Migration and management of users to Office 365 in a hybrid deployment.

Confidential

HELP DESK SUPPORT SPECIALIST

Responsibilities:

Provide user support and training to a diverse group of users located at the Milwaukee Province in Elm Grove.
Position provided support and training to 140 retired Sisters as well as all staff at the Elm Grove facility.
A portion of our support extended into the community covering approximately 189 different communities throughout the country.
Support included not only trouble shooting both in person and through remote methods, but also education, upgrades, and installation.
Position provided a very dynamic and diverse work load granting the opportunity to explore and expand my skills through hands - on execution of a variety of assignments.