QUALIFICATION SUMMARY Self-motivated individual who overcomes challenges in creative ways and exceeds conventional problem solving skills. Excellent self-starter adept at taking the corporate objective and attaining results.Goal-oriented leader with an entrepreneurial spiritwho establishes realistic objectives applying leadership and interpersonal skills to influence and motivateteams for achieving success.

CORE COMPETENCIES

• Client Engagement
• Communications
• Change Management
• Training
• Communications
• Projects
• SharePoint
• Consulting
• Content Management
• SharePoint 2010
• SharePoint 2007
• Designer
• InfoPath
• Metrics and Reporting
• Process Improvement
• Lean Sigma
• Lean IT
• Value Stream Mapping

EDUCATION Bachelor of Science, Industrial and Systems Engineering Minor in Business Management

PROFESSIONAL EXPERIENCE

Confidential, CA June 2008-July 2012 Selected for Horizon's Leadership training rotational program, focused on developing leaders within Chevron through competency training, technical training, and exposure to various roles.

Confidential- SharePoint and Documentum January 2011- July 2012 Provisioned and serviced SharePoint and Documentum globally as strategic content management products to the corporation. Worked in partnership with product, project, and release management to create effective and informative marketing and communications for successful adoption of changes to the service.

• Developed and managed a SharePoint knowledge base list of over 200 user submitted defects and solutions reducing help desk tickets and improving shared solution delivery.
• Created, managed, and cross-trained employees onglobal change management communication processes for successful and reliable access to information on the SharePoint 2010 Upgrade project for partners in Manila, Singapore, Indonesia, London, and Houston impacting thousands of Chevron employees worldwide.
• Developed marketing, sales, and communications techniques to create the marketing changeframework for the SharePointand Documentum product sites, which customers and potential customers located FAQ's, training manuals, and product information.
• Formulated the training strategy and plan and engaged third party vendors for successful customer adoption of SharePoint 2010 from SharePoint 2007. This included creating LMS training modules, reference documentation, lunch and learns, presentations, and email communications.
• Identified areas of improvement in operations and the Service Level Agreement in Root Cause Analysis (RCA)sessions, streamlining operational reliability and delivery.

IT Business Process Analyst- Confidential April 2010 - January 2011 Managed and implemented four productivity metrics reporting tool impacting over 2000 global employees in the Infrastructure Assets (IA) organization. The tool used MS InfoPath, SharePoint and MS Excel to capture daily work tasks in various operational areas and projects.

• Consulted with external consultants on identifying meaningful metrics for over six asset organizations and their sub-teams, allowing them to make changes and decisions that improved operational efficiency and performance.
• Developed a standard methodology and framework for implementing and using the reporting tool, providing sustainable, accurate, and reliable dashboards and metrics for key decisions made by upper management on capacity planning, organizational capability, budget allocation, and project work.
• Led discussion on leveraging tools built for metrics and reporting, including Remedy and Business Objects applications, for long term sustainability, flexibility, and reliability of metrics and dashboards for the organization.

Confidential, Member November 2009 - April 2011 Engaged with external consultants and utilized my Industrial & Systems Engineering experience on enterprise-wide Lean IT project that effected business process analysis and implemented best practice improvement opportunities throughout organization, improving productivity and operational performance of the Infrastructure Asset organizations by 40%.

• Designed and administered SharePoint site collections for over 300 employees with recommended practices and information management principles, increasing employee productivity by reducing the number of locations employees collaborated on documents and searched for information.
• Developed training materials and led training sessions on Lean ITto over 300 employees in San Ramon and Houston, educating and informing employees of expectations for the project.
• Proactively led, facilitated and consulted productivity improvement initiatives for operations, services,and delivery with Value Stream mapping sessionsincreasing efficiency in Server Patching, Remedy Ticketing, SharePoint Requests, and Data Center Service Delivery.

IT Business Process Engineer June 2008 - November 2009 Implemented, advised, and documented lean and sigma practices for storage and data protection operations.

• Conducted Value Stream mapping sessions improving storage and data protection provisioning services, decreasing the amount of time to service, and deliver on quality data recovery aligned with Information Risk Management practices.
• Developed documentation for on boarding and off boarding team members expediting the transitioning process and increasing employee productivity.
• Led content management initiatives for Application Hosting, Storage and Data Protection, and ERP teams to simplify areas of content storage, purpose, and use.
• Managed development, testing, and implementation of improvements of the user interface and process of Chevron's IT Storage Backup Service Level Agreement (SLA) Tool used to request and provision storage and data protection services.

Confidential-Roseville, CA May 2007 - August 2007 IT Storage Business Process Analyst Executed process improvements initiatives for testing operations that decreased the amount of time spent on completing testing activities and shortening the amount of time taken to get Enterprise Storage products to market.

• Provided systems administration support for the Storage Works Division. Systems involved included various Windows, Unix, and Storage systems to understand and expedite testing.
• Developed the test implementationplan and design of the database manager Altaris, leveraging a central location to execute testing tasks such as running scripts and imaging servers.

Confidential, Austin, TX May 2006 - August 2006 Industrial Engineer Provided Industrial& Systems Engineering support for global semiconductor fabrication of Nor Flash technology.

• Facilitated in week long Kaizen Blitz workshops with various teams on the fabrication floor,gathering issues and using Lean manufacturing concepts to implement quick and effective productivity and waste reduction solutions to reduce cycle time.
• Captured key decisions and dialogue from a two day summit with Global Operations that streamlined reportsand nomenclature Japanese partners.
• Conducted time studies of etching, chemical, and photo processes on the fabrication floor that decreased cycle time.
• Created value stream process maps of the Silicon Wafer life cycle and handled logistics for groups of at least forty employees.

Confidential, Houston, TX May 2005 - August 2005 Engineering Procurement and Contract (EPC) Advisor for Upstream Projects Procurement Develop contract and procurement strategies and managed portfolios on executing oil production projects in Nigeria.

• Evaluated and considered the use of over $100 Million in Nigerian projects over 10 years, allowing upper management to leverage time and money spent on negotiations with the Nigerian government.
• Created and presented comprehensive packages, graphs, and power point presentations with the Strategy and Planning team that were used for winning contracts and bids in Nigeria.
• Facilitated workshops EPC Advisors used to analyze and improve contract jargon and purpose.
• Developed a purchasing tools used for tracking long term purchases for production operations, increasing reliability and timeliness in the delivery of these purchases.

MAJOR ACTIVITIES, ACCOMPLISHMENTS, AND HONORS Texas Confidential, San Francisco CA January2010 - Present

• Presidentand Activity Coordinator Confidential, College Station, TX August2004 - May 2007
• Executive Vice President - Leadership, Development, and Service
• Diversity Executive Director - Leadership, Development, and Service
• Vice Chair and Director of Business Programs Confidential, College Station, TX
• Vice President External - Corporate Engagements August 2005 -May 2006