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Technician Resume Profile

Objective:

  • I seek the opportunity to coordinate and manage IT services.
  • ITIL Foundatio V.3 Certification
  • Windows Server, Exchange Server, and Sharepoint
  • Applicatio Packaging and Deployment
  • Automated Desktop Imaging and Distribution
  • Desktop and Applicatio Virtualization
  • Microsoft Remote Desktop Services
  • LAN/WA administration
  • VB Scripting and Powershell
  • Network Security
  • Web Services
  • Novell, Linux, Macintosh OS X, AS/400 support
  • Blackberry Enterprise Server

Senior Desktop Systems Engineer

confidential

  • Lead the Windows 7 deployment team of contract technicians to migrate user data, re-image PCs, and install applications.
  • Devise desktop deployment strategies for the Windows 7.
  • Package applications for Windows 7 using Flexera AdminStudio.
  • Deploy applicatio packages via LANDesk.
  • Support the Citrix-hosted EPIC application.
  • Implement the User State Migratio Tool USMT to copy user files and settings from Window XP to Windows 7.
  • Defined, tested, and documented the automated migratio process from Windows XP to Windows 7.
  • Hired, onboard, and mentored a team of temporary technical resources i preparatio for the Window 7 deployment through pilot stage.
  • Trai new service desk technicians.
  • Engineer desktop solutions hospital user community.
  • Discover, input, and participate i the maintenance of configuratio items CI consisting of network devices i ITSM.
  • Generate scripts to discover user data i the environment for analysis to produce data size and type information.
  • Advised project managers o hardware upgrade requirements.
  • Work alongside the virtualizatio engineer to test VDI solutions.
  • Coordinate with and prepare the service desk and technical support teams for the Windows 7 deployment.
  • Work independently withi a larger IT infrastructure team and contractors to engineer and deploy desktop solutions without impacting the work flows of doctors, nurses, and hospital administratio staff.
  • Attend Change Control Board meetings to communicate planned changes to the desktop environment.

Consulting Senior Systems Engineer

confidential

  • Engineer a proof of concept of Microsoft Remote Desktop Services RDS to deploy virtualized desktops and applications.
  • Demonstrate the use of Hyper-V and RemoteApp to deploy Internet Explorer 6 and other legacy applications to facilitate a successful Windows 7 deployment.
  • Create the desig document for the deployment of a enterprise Virtual Desktop Infrastructure VDI .
  • Automate the deployment of Microsoft System Center Configuratio Manager SCCM 2007 primary and secondary servers o the Server 2008 platform using Powershell.
  • Rigorously test documented server build process to ensure clarity and completeness.
  • Develop the desig document and define hardware and software specifications for America Airlines' deployment of System Center Service Manager SCSM .
  • Support the America Airlines IT manager and system architect with vendor management tasks and storage solutio purchase.
  • Engineer the deployment of a data migratio tool to PCs as part of a 35000-unit deployment, including developing a Visual Basic script to customize logging and reporting functions using a .ASP web front end and Microsoft SQL database.
  • Utilize HP DCS to host custom configuratio for automated server builds.
  • Develop knowledge and skills to become a subject matter expert for any Microsoft back office product licensed by America Airlines to deploy and manage desktops.

Senior Client Services Technician

confidential

Problem management.

  • Incident management.
  • Serving as backup resource to the service desk analyst to generate reports i BMC Remedy.
  • Engaging i special infrastructure support projects.
  • Script automatio utilities to support junior technicians.
  • Tutoring the service desk and junior technicians.
  • Engineering desktop solutions
  • Independent Consultant

Projects:

confidential

  • Consulted with the customer Compucom to identify additional key players to deploy Windows Vista to 3000 users.
  • Recommended strategy for desktop deployment and user data migration.
  • Set up environment for User Acceptance Testing UAT .

confidential

  • Deployed the corporate workstatio image to two Johnso and Johnso business units.
  • Optimized the standard deployment process to increase desktop imaging output through pre-staging and concurrent builds.
  • Trai new technicians o the standard process and lessons learned.

confidential

  • Assess the customer's desktop deployment strategy and promote Dell Services solutions.
  • Utilize BMC Remedy Configuratio Management Database CMDB to follow the customers Change Management procedures for routine system updates.
  • Utilize Dell and Microsoft tools to reduce desktop deployment cost and achieve standardization.
  • Create and maintai a single global corporate desktop image for the customer i order to increase manageability and drive dow costs.
  • Create/modify scripts used to automate the building of the customer's global corporate desktop image.
  • Automate user data migratio during hardware migratio using Dell Data Direct or Microsoft USMT.
  • Work with the customer's Electronic Software Distributio ESD team to package and test monthly patches for Windows operating systems.
  • Centrally package, test, and distribute software applications.
  • Act as liaiso betwee technical personnel and executive management to communicate IT challenges.
  • Desktop virtualizatio consulting.
  • Originator of Enterprise Desktop Power Management offering.
  • Assist customers to define goals and challenges i migrating to Windows Vista as they pertai to the customer's networking environment, taking into account planned network changes, organizational framework, and network infrastructure.
  • Discover customer's hardware and software inventory and rationalize customer's software applications i preparatio for a Vista migration.

Sr. Network Administrator

confidential

  • Managed hardware refresh.
  • Built Corporate Windows XP image.
  • Troubleshoot and resolved desktop and network issues.
  • Worked with vendor to install new voicemail system.
  • Ordered new and replacement parts.
  • Interviewed and hired helpdesk personnel.
  • Coordinated network moves.
  • Remotely set up and support new sales offices.

Network Administrator

confidential

  • Supported and assisted i Active Directory migratio from Server 2000 to Server 2003.
  • Supported and assisted the migratio to Exchange 2003.
  • Troubleshoot and resolved desktop and network issues, including hard drive failures, recurring network connectivity failure, UPS failure, corrupted E-mail stores, and Terminal Services issues
  • Implemented Microsoft Internet Security and Acceleratio Server 2004 for VP access to fill immediate need for more secure VP access.
  • Created VP tunnels o Cisco PIX and Shiva VP appliances.
  • Ordering new and replacement parts.
  • Managed DNS and NATs

Network Specialist

confidential

  • Successfully designed, tested, and implemented a Windows NT 4.0 to Server 2003 Active Directory multi-site migration.
  • Successfully migrated from Exchange 5.5 to Exchange 2003 for multi-site email system.
  • Implemented GFI MailEssentials spam filter with 90 effectiveness.
  • Implemented GFI MailSecurity virus scanner for email with two scanning engines.
  • Orchestrated the spin-off of a major divisio with complete setup of servers, workstations, firewall, printers, cables, VP connections.
  • Implemented VB logi script.
  • Implemented RAS, DHCP, Dynamic DNS, SUS, Network Printing, Network Scanning.
  • AS/400 terminals and terminal emulators.
  • Implemented Blackberry Enterprise Server.
  • Implemented Polycom video conferencing.
  • Wireless networking and security.
  • Support for Macintosh OS X.
  • Implemented Linux server for FTP and Web Hosting.
  • Maintai NATs o Cisco router.
  • Built SharePoint Server.
  • IT Consultant

Projects:

confidential

  • Led a ZENWorks applications integratio team i a Novell and Windows NT environment.
  • Reorganized client's NDS tree to allow access to ZENWorks applications from users' offices and remote sites.
  • Package and push applications to desktops using Novell Applicatio Launcher NAL
  • Troubleshoot and reengineered integrations of desktop applications
  • Responsible for the creatio of workstatio and laptop builds
  • Created printing environment withi NDS using HP JetDirect, Xerox CentreWare, and Intel NetPort Manager software
  • Created NDS user and workstatio policies
  • Created and modify logi scripts
  • Distributed PCs using Ghost and SID changing software

confidential

  • Set up NDS/ZENWorks servers for applicatio integratio and testing
  • Set up NT server for file sharing and printing
  • Acted as part of management team charged with the responsibility of building and maintaining computing environment for 40 applicatio integrators, testers, business analysts, managers, and support personnel
  • Advisor to integrators o NDS, NAL, and Windows OS's, and ZENWorks applications integratio .aot/.axt, .dll conflicts, methodology, file rights, NT registry, etc
  • Troubleshoot LA problems

confidential

  • Rolled out 200 NT workstations with pre- and post-rollout support
  • Provided support for applications and implemented bug fixes

confidential

  • Provided second level server support for 20,000 Pfizer users.
  • Identified cause of persistent logi script executio failure.

confidential

  • Troubleshoot Windows NT servers and printers
  • Advised LA administrators o migrating network from Netware to Windows NT domain
  • Assisted the implementatio of Microsoft Exchange for local and remote mail users
  • Assisted the implementatio of point-to-point tunneling protocol PPTP for remote access via Virtual Private Network VPN
  • Implemented directory replicatio to replicate logo script across domai controllers
  • Resolved TCP/IP printing issues

confidential

  • Migrated clients from WFW 3.11 to Windows 95
  • Built and optimized Intel x86 single and multiprocessor client systems.
  • Supported Office 95, MS Mail, Lotus Organizer, RightFax, and DataFlex database
  • Managed Novell 3.12 servers
  • Managed MSMail post office

Technician

confidential

  • Built and upgraded PC hardware including HP, Compaq, Digital, Dell, and clones.
  • Built and upgraded Macintosh hardware.
  • Upgraded IBM, Toshiba, TI, NEC, and Macintosh laptops.
  • Installed Windows for Workgroups, Windows 95, and Windows NT o PC and PC laptops
  • Installed MacOS and Windows 95 o Macintosh PowerPCs.
  • Built and upgraded Windows NT o HP and Compaq servers.
  • Custom installed ethernet cabling at client site
  • Technical support for sales and administrative staff

Technician

confidential

  • Produced training manuals using Macintosh PowerPC, Claris Works, Photoshop, and Xerox high speed color copier
  • Provided technical support for Macintosh PowerPC users o a Appletalk network

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