PROFESSIONAL EXPERIENCE

Confidential

SharePoint Support Lead

Responsibilities:

• Team Lead of 10 support technicians
• Responsible for advanced troubleshooting and issue resolution for development, test, and production SharePoint farms
• Installed and configured Service Packs and Cumulative Updates, in addition to SharePoint solutions

Confidential

SharePoint

Responsibilities:

• Provided Systems Administration and End User support for multiple SharePoint portals including governance, design/architecture, site creation, customization, and multiple authentication methods
• Developed and implemented migration plans from SharePoint 2003/ 2007 to SharePoint 2010
• Created standard Army forms in InfoPath and custom SharePoint Designer workflows
• Developed an in - house Service Desk ticketing application for use by ECBC CIO utilizing SharePoint 2010, InfoPath forms customization, and SharePoint Designer workflows
• Provided SQL Server 2008 and SQL Server 2008 R2 support including backups/restores, space utilization, and patching
• Responsible for overall day-to-day SharePoint setup and troubleshooting. Performs typical system administration (site creation, etc.) and user training
• Ensures that important business critical functions are up and operational. Completes support tickets in accordance with Service Level Agreements (SLAs). Escalates major issues and resolution to management
• Instruct General and Power User Workshops
• Trouble shoot and assist Site Owners and SCA’s with, templates, and web parts, workflows, forms, and pages, to deploy the final solutions into the managed SharePoint farm.
• Creating, managing and implementing new web applications/Site Collections
• Follow all technology process standards, Section 508 standards and change control procedures
• Assists in writing technical and operational management documentation
• Remedy Ticket Management including T1 and T2 remediation and reporting
• Outage Monitoring and Management
• Groove Account Management and Technical Support
• Project Server Site Provisioning and Technical Support
• Legacy BC Application Technical Support and Maintenance
• Customer Outreach, Training and Marketing
• CCWG Representation
• ITSC and FSI Coordination
• Responsible for answering customer queries and incident reports related to their use of SharePoint
• Reporting Services, InfoPath, Visual Studio 2008, and the Microsoft SharePoint 2007 user interface
• Recommend appropriate structure and formats for the SharePoint portal.
• Develop training plans to educate command personnel in SharePoint
• Experience using trouble ticket tracking systems, Remedy is preferred
• Strong user level and administrative experience with SharePoint Moss 2007
• Assisted other Systems Administrators with duties such as infrastructure management, server management and maintenance, and Active Directory management

Confidential

SharePoint administrator

Responsibilities:

• Provided dedicated SharePoint support for the US Army DOIM
• Maintained portals on Unclassified, Unclass and Classified Army Networks
• Migrated SharePoint Portal Server 2003 to Microsoft Office Server 2007 on Unclass and Classified networks
• Functioned as a backup Active Directory administrator and primary SQL Server 2005 Administrator
• Manage knowledge and information via SharePoint portal, collaborative technologies, and web-based services.
• Created, designed, maintained, and administered portal web pages, SharePoint 2007 applications,
• Workflows, sites, and solutions using a variety of tools to include SharePoint Designer, MS SQL 2005 Developing and maintaining an intranet site for the new HQ portal using ColdFusion, Front Page and HTML
• Reporting Services, InfoPath, Visual Studio 2008, and the Microsoft SharePoint 2007 user interface
• Recommend appropriate structure, 508 standards, and formats for the SharePoint portal.
• Develop training plans to educate command personnel in SharePoint
• Implement practices that allow for the systematic integration of data to facilitate efficient data queries, trend analysis, information sharing, and the storage and tracking of data changes over time.
• Integrate existing tools (e.g., GIS, Portal and SQL Server) with a relational database technology to construct and pull together required data from various sources seamlessly so that it can be shared, queried, visually plotted and analyzed
• Created custom web parts using a combination of codes such as HTML, JavaScript, ColdFusion, and familiar with Visual Studio
• Assist in the architecture, design and development of the “First DOIM new Sharepoint Portal” utilizing a platform of SharePoint Technologies, SQL Server and Windows Server 2008. Architect, developer and advisor on the platform’s first release as well as hands on development of the first Army
• Oversee application installation, troubleshooting, deployment, documentation on servers, workstations, support systems, handhelds and customer equipment.
• Team leader for trial migration to development server to discover and migration issues of SharePoint 2010 resolved issues arising from site customizations and 3rd party web parts In process of performing migration of live content. Restructured migrated content hierarchy and global navigation to conform to governance policy
• Perform effective system analysis of the most difficult problems and translate findings into a useful format for use by all others mentioned above.
• Prepare and present effective written and oral reports.
• Negotiates tentative acceptance of interagency agreements with other Agency regional and headquarters offices
• Utilize current countywide or system wide and/or department specific software to complete assignments.
• Evaluates, recommends, configures, and operates