SUMMARY:

• A competent professional with broad experience in cloud computing and consulting with Big 4 firm. A proven track record for delivering successful results for medium to large size projects leveraging excellent interpersonal and organization skills. Team player with excellent collaboration skills, high quality of work, driven and highly self - motivated.
• 10+ years of IT experience including recent experience as SFDC Developer with expertise in understanding current systems and processes, and translating requirements based on SFDC and Force.com Platforms
• Good Experience with lightning component development, lightning design system and classic to lightning migration.
• Profound knowledge of Software Development Life Cycle (SDLC) concepts from planning through implementation and maintenance. Proficient in formulating planning and documentation for project scope, process design, system configuration, test readiness, deployment and post implementation support.
• Proficient with Sales Cloud, Service Cloud, Call Center, Force.com, Portals, Chatter and App-exchange on Sales force.
• Expertise in Object Oriented Programming using Java related technologies.
• Experienced in customizing standard objects Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards, Extensively Created Roles & profiles and configured the permissions based on the organizational hierarchy with Data Cleansing, Instrumental in Designing Custom Formula Fields, Field Dependencies, Validation Rules, Workflows, Approval Processes, Page layouts and search layout.
• Experienced in developing and designing business logic for Confidential .com using Force.com Apex triggers and Apex classes.
• Proficient in integration of Confidential .com Applications with Other applications with an emphasis of the Web Services and other Integration Tools, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Strong exposure in creating various Page Layouts profiles and configured the User permissions based on the organizational hierarchy, experienced in creating validation rules, workflows, approval process, and dynamic approval process, implementing and supporting modules like Partner Relationship Management and Service Cloud implementation, in data migration from Legacy Systems using Data Loader, Import Wizard, pervasive, Cast Iron and Demand Tool.
• Prepared technical specification documents based on Functional Specification documents.
• Strong communication & interpersonal skills with positive work attitude. Self-motivated and quick learner.
• Skilled in understanding and implementing the new Confidential Lightning Experience.
• Analysing the Scenarios for switching between Confidential classic and the Lightning Experience.
• Used the Lightning Aura framework to build the components when upgrading legacy customer portal to Community for Clients.
• Worked on consolidation of all existing Workflow rules in the Lightning Process builder flows and created one process builder for each object and managed all actions in the single flow.

TECHNICAL SKILLS:

• Confidential .com Modules: Force.com Web Services API, Apex Classes, Apex Trigger, Visual Force, SFDC Eclipse Plug - ins, Force.com IDE for Eclipse, Apex deployment Tools, Force.com Explorer, Data Loader, Confidential .com customizations like Workflow Rules, Role Hierarchy, Validation Rules, Formulae, Custom objects, Page Layouts, Record Types, Process Builder, Translation Workbench.
• Sales Cloud: Contacts, Opportunities, Contracts, Forecasts, Price books, Web to Lead Confidential Automation including leads.
• Service Cloud: Cases, Solutions, Ideas, Customer Portal, Email to Case, Web to case, Knowledge Base
• Customer Cloud: Customer Object Development, Customer Portal, Sites
• Marketing Cloud: Marketing Campaigns, Marketing Cloud Connect, Marketing Automation, Templates, Email creation and sending
• Operating Systems: Windows 98/2000/XP/2003/vista/2007.
• Confidential Tools: Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Excel Connector.
• Web Development: XML, HTML, CSS, Visualforce, JavaScript.
• Languages: Java Script, SQL, Apex.
• Version Control Tools: VSS, CVS, GIT.
• Databases: Oracle 10g/9i, SQL Server 2008/05/2000, MYSQL.

PROFESSIONAL EXPERIENCE:

Confidential, Dallas, TX

Sr. Confidential Lightning Consultant

Responsibilities:

• Involved in identifying, planning and implementing new Confidential .com features and functions new screens, workflow, force.com objects, reports, apex code to meet business requirements.
• Played key role in UAT, SAT and business users on SFDC system and process.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers.
• Administered, configured, maintained Confidential .com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
• Use of data-loader, data exporter and migrated the attachments from legacy CRM to Confidential and worked on sales force to sales force.
• Experience in designing, architecting and testing chatbots.
• Experience in Design, Develop and Deploy enterprise solutions which include components across the Artificial Intelligence spectrum such as Chatbots.
• Involved in End to end testing and gathering requirements to feedback from business users.
• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs and implemented the business logic as per the requirements.
• Used to Lightning Components access at the user, profile, and organization level.
• Created Impressive designs with Custom styling to bring dynamic versions of the components when setting up in Lightning App builder.

Environment: Confidential .com platform, Apex Language, VisualForce (Pages, Component & Controllers), Pages, Data Loader, IBM middle ware, App exchange, S-Controls, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Informatics On Demand, Customer Portals, Eclipse IDE Plug-in, Windows XP.

Confidential, Dallas, TX

Confidential Lightning Developer

Responsibilities:

• Created Lightning components, controllers and events as per business requirement.
• Built reusable UI/UX components with Lightning component framework.
• Added Lightning Components to Lightning pages and record types.
• Worked on migration from Classic to Lightning and Lightning locker services.
• Used Aura Framework to develop Lightning Components.
• Created a component for custom buttons which are not supported in lightning.
• Modified Visualforce pages to support Lightning.
• Worked on Sales and Service cloud applications.
• Attended daily SCRUM on the progress and clarifications.
• Responsible for Agile methodology testing package upgrades in sandbox org and deploying in production org.
• Created the Workflows and Process Builder to automate the process.
• Developed Apex Classes & Triggers, Visual force pages to implement the business logic as per the requirements.
• Designing of Page layouts and applying securities at Page layouts.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Ability to develop custom declarative and programmatic solutions to enhance service console channels such as Live Agent, Omni-Channel, Email-to-Case, Web-to-Case, and others.
• Designed various complex Web pages in Visual Force using JavaScript, HTML5, and jQuery.
• Developed Triggers to handle bulk records within the governor limits to automate business logic.
• Involved in querying Confidential tables using SOQL and SOSL queries using Foce.com.

Environment: Confidential .com platform, Apex Language, VisualForce (Pages, Component & Controllers), Pages, Data Loader, IBM middle ware, App exchange, S-Controls, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Informatics On Demand, Customer Portals, Eclipse IDE Plug-in, Windows XP.

Confidential

SharePoint Senior Analyst

Responsibilities:

• Responsible for gathering requirements, designing, building, QA and maintaining high profile sites that contained sensitive information for C suite executives and Board of Directors
• The main part of this role is end to end Knowledge Management, Website Content Management, Project Management with focus on stakeholder relationship and engagement
• Provide integration, documentation and implementation related advice on complex problems that need extensive knowledge of the subject matter for effective implementation
• Lead various projects for cleaning, processing & publishing the documents from quality standpoint which are accessed by Partners, Principals & Directors and by other professionals
• Collaborated with IT team to ensure appropriate security controls for SharePoint sites and users
• Responsible for publishing time sensitive content driven by the business cycle
• Responsible for improving user experience by enhancing the sites with motivation driven design
• Customize web pages using jQuery for more interactive designs
• Collaborated with US Communications and Firm leadership to publish Urgent Firm wide content from Office of the Chair/Partner Matters and CEO
• Responsible for overseeing sites for current and retired Partners, Principals and Managing Directors about important leadership information and to offer assistance with the ongoing rigors of their roles and successfully transitioning into retirement
• Responsible for content management on SharePoint platform including creation and maintenance of SharePoint sites, pages, lists, libraries and security
• Quality reviewer of the team for reviewing the day to day work
• Communication to stakeholders about project launch, effects and implementation
• Create and manage intranet web portals of Confidential for various sub-sites within PDIC through an extensive use of HTML and Content Management System like Microsoft SharePoint 2010/2007
• Per stringent client requirements, developed and maintained SharePoint sites

Confidential

SharePoint Analyst

Responsibilities:

• One of the initial team members of the Confidential team
• Served in a strategic capacity within the content management team by delivering superior digital experience through innovation and increased user engagement
• Major role in creating everyday News articles which were published on the lead page
• Maintain regular communication with both the customer and internal teams to constantly manage customer expectations
• Provided clockwise support to the team to build standardize sites following the applicable design standards and governance guidelines
• Responsible for migration of content from legacy 2010 to new 2013 SharePoint platform
• Assisted in formulating best practices for designing and building SharePoint sites
• Led the team on Search Optimization Project and completed it on time and with high quality
• Improved search effectiveness by creating keywords and best bets
• Conducted sessions on process enhancements and challenges, advanced MS Office, HTML, and SharePoint 2007