SUMMARY:

Technology analyst with over 16+ years’ experience supporting IT strategies in private sector and the United States federal agencies. Including 6 years of SharePoint and 12 years of Troubleshooting/Networking. Excellent problem solver and communications expert. Skillful in translating complex computer design to simplified terms and logic so functional business groups can understand. Well rounded business analyst background in standardizing, documenting and evangelizing processes for improving productivity. Organic leader, team player and mentor; open to new challenges and growth.

TECHNICAL SKILLS:

Infrastructure, O/S & Mobile: Windows Server 2003/2008, Apple OS (iPhone, iPad), Android, Cisco routers/switches, LAN/WAN network technologies.

Software: Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook, OneNote, OneDrive), SharePoint 2010/2013, BMC Remedy, Active Directory (AD) Group policy & Management, ServiceNow, PowerShell, SQL queries in SQL server.

PROFESSIONAL EXPERIENCE:

SharePoint /Lead Project Coordinator

Confidential, Fort Bragg, NC

Responsibilities:

• Serving as the Lead Project Coordinator for the implementation of Microsoft Azure
• Collaborated with the Networking Team, Stakeholders and Microsoft Representatives to develop a desired outcome.
• Developed Azure Infrastructure to replicate the current SharePoint 2010 environment with migration intentions for SharePoint 2013/2016
• SharePoint Site Collection Administrator for the Component Network Control Center (CNCC)

SharePoint Knowledge Management Engineer

Confidential, Fort Bragg, NC

Responsibilities:

• Serving as the primary SharePoint SME and Analyst in an Enterprise Environment.
• Basic knowledge of SharePoint Server 2013 and APP development
• Experience in front - end customization; to include functionality of various web parts in both 2010/2013 SharePoint, creating templates, modifying existing HTML code and creating PowerShell scripts.
• Experience with SharePoint content and records management
• Understand browser-specific compatibility issues and implementationtechniques
• Gather SharePoint requirements and provide guidance, IT support, and training on SharePoint 2010/2013 features and services with a focus on improving business operations.

Microsoft Office 365 SharePoint SME

Confidential, Raleigh, NC

Responsibilities:

• Supported the O365 cloud service and Software as a Service (SaaS) model.
• Provided Analysis to determine business SharePoint requirements providing guidance and training to business groups on SharePoint 2013 features and services.
• Documented standard operating procedures (SOP) on processes
• Assisted in Migration from SharePoint 2010 to SharePoint 2013 using ShareGate

Microsoft Office 365 SharePoint SME

Confidential, Raleigh-Durham, NC

Responsibilities:

• Supported the O365 cloud service and Software as a Service (SaaS) model.
• Gathered business SharePoint requirements and provided guidance and training to business groups on SharePoint 2013 features and services.
• Documented standard operating procedures (SOP) on processes and distributed to regional support teams across the states.
• Lead triage meetings for the support team and provided daily status report on Remedy ticket queue.

Information Technology Specialist

Confidential, Fort Bragg, NC

Responsibilities:

• Accountable for identifying and determining the necessary technical training programs to meet customer requirements.
• Developed and delivered Confidential technical training programs for to include NET-USR (DRRS-A); AMHS, SharePoint 2007/2010, DTS, Falconview, FBCB2 and CPOF. Utilized CBT/eLearning courseware development with Camtasia for instructor lead training and virtual training.
• Assessed, designed, developed, edited, implemented and evaluated relevant and targeted competency-based learning programs using ADDIE Methodology and applying the principles of the Bloom’s Taxonomy.
• Developed provided report analysis for project activities and identified trends.
• Reviewed and analyzed program data, managed contract documents and small projects.
• On-boarded and mentored new employees and ensured contractors complete all required annual training and upload documents into ATRRS and SharePoint 2010.

Information Systems Analyst

Confidential, Fort Bragg, NC

Responsibilities:

• Ensured the availability, performance, and security of the systems software including operating and network systems and utilities, servers and other hardware, related applications system
• Installed, maintained, and administered the networks and dependent environments and systems including hardware, software, applications and configurations.
• Assisted in designing LAN/WAN network and implementing Cisco routers, hubs and switches.
• Provided Active Directory administration and management with understanding of DNS, DHCP, and Group Policy Administration.
• Knowledge of Windows Server 2003, 2008 Administration and Management; reimaging using GHOST console; VOIP, and video conferencing systems

Director of Special Education

Confidential, Houston, Texas

Responsibilities:

• Provided a roadmap and strategy for the Special Education department.
• Executed the vision to increase basic skills testing for youths from disadvantaged socioeconomic backgrounds.
• Implemented and transformed learning programs which resulted in a 95% increase in scores for the annual basic skills testing.
• Collaborated with general education teachers, physical therapist, speech therapist and other paraprofessionals to ensure student success.
• Developed and prepared curriculum in accordance with Americans with Disabilities Act and Section 504 of the Rehabilitation Act of 1973 and related standards
• Recognized students' unique learning style and applied approaches to meet statewide standards while incorporating the Token Economy classroom management system and assistive adaptive technology to motivate students towards success