SUMMARY

• Over 10 years of experience of creating logical and innovative solutions to complex problems.
• Detail - oriented technology professional with drive and determination of meeting challenges presented. Work well independently or in a team environment.
• Strong analytical skills and the ability to multitask. Possess ability to remain flexible and adapt to a dynamically changing environment. Excellent organization and problem solving skills.

TECHNICAL SKILLS

Operating Systems: Microsoft Office (Word, Excel, Access, PowerPoint, Outlook, Visio)

Software and Applications: SharePoint 2010, Active Directory, Google, Microsoft SQL Server Management Studio, Siebel 7 eBusiness, Adobe Acrobat 6.0, Raindance, Sitecore, Lotus Notes, Telerik’s RadEditor, StarTeam

Programming/Web: HTML, PL/SQL, SQL

PROFESSIONAL EXPERIENCE

Confidential

SharePoint Content Administrator

Responsibilities:

• Provide SharePoint site and content administration support by managing permissions and creating and maintaining sites, workspaces, workflows, lists, and libraries.
• Work with clients and team members to gather and document requirements for custom solutions to support business processes.
• Assist developers with testing custom implementations, developing process documentation, and troubleshooting technical problems with SharePoint 2010.
• Assist the SharePoint lead with creating content types.
• Edit and manage content for Department of Justice EOIR website using Drupal content management system.
• Edit and manage content following established style guidelines.

Confidential

SharePoint Content Administrator

Responsibilities:

• Provide SharePoint site and content administration support by managing permissions and creating and maintaining sites, workspaces, workflows, lists, and libraries.
• Work with clients and team members to gather and document requirements for custom solutions to support business processes.
• Assist developers with testing custom implementations, developing process documentation, and troubleshooting technical problems with SharePoint 2010.
• Assist the SharePoint lead with creating content types.
• Edit and manage content for Department of Justice EOIR website using Drupal content management system.
• Edit and manage content following established style guidelines.
• Support 120+ Sites built in SharePoint 2010/2013.
• Prepares instructor and student materials.
• Prepare instructions and other resources to web-masters on technical procedures, strategies and solutions for maintaining and optimizing sites.
• Train personnel by providing lab sessions as well as one on one training.
• Work with the customer via Help Desk tickets to resolve issues.
• Create/update SharePoint master pages.
• Configure SharePoint permissions.

Confidential

SharePoint Site Collection Administrator

Responsibilities:

• Developed and maintained SharePoint sites using SharePoint 2010, supporting the Business Development Groups
• Utilized remote administration tools such as terminals to diagnose and troubleshoot SharePoint-related technical issues
• Collected, maintained and documented Functional and Technical Requirements for enterprise level initiatives using SharePoint to facilitate collaboration and knowledge exchange
• Collaborated with the Marketing team to design a new corporate website
• Created and edited HTML files using open source tools and WordPress content management system
• Served as second tier technical support for corporate SharePoint extranet
• Trained users on use and navigation through the corporate SharePoint extranet
• Managed user accounts and permissions using Active Directory
• Trained users on the process of account and permission management
• Served as a web content developer on the Development Team for the PTSD Project, which provides information and assistance to Service Members and their families on afterdeployment.org
• Maintained web pages using PHP, HTML, CSS, SQL, and JavaScript
• Created and edited HTML files using content management system on Liferay Portal
• Implemented several features on the portlets of the Liferay portal
• Created and executed SQL scripts using MS SQL Server Management Studio to update content on afterdeployment.org
• Documented, edited, and maintained Functional and Technical Requirements for the Requirements Traceability Matrix (RTM)
• Created and maintained user experience document to be used for the RTM

Confidential

Professional Web Content Designer

Responsibilities:

• Served as a web content developer on the Content Team for the Confidential Project, providing information and assistance to Confidential applications in 100 countries
• Served as Regional Manager responsible for maintaining web content and visa information documents for 40 countries in eight languages
• Created and edited HTML files using Telerik’s RadEditor for ASP.NET AJAX
• Adhered to monitored configuration management procedures for quality assurance and data integrity using Borland’s StarTeam software tool
• Coordinated with other project work streams and Regional Managers to maintain accurate content and continually improve work processes
• Participated in complete design and content overhaul of website under very tight deadlines
• Collaborated directly with UK Border Agency and UK Embassy officials to gather and verify information
• Conducted research on new UK Border Agency projects affecting the website
• Created and maintained educational modules including content entry, image manipulation and configuration
• Managed, edited, and posted content utilizing Sitecore a content management system
• Ensured web site maintained a high level of quality and professionalism, emphasizing functionality, style, efficiency and maintainability
• Collaborated with team on several tasks including creation of graphics for project deliverables

Confidential

Operational Project Manager

Responsibilities:

• Coordinated implementation of websites to meet client needs, including development of content, project management, scheduling, and budget management
• Assisted clients in implementing and installing enhanced website features
• Performed bi-monthly website assessment for clients and recommended website improvements
• Assisted in quality assurance testing and reporting on new software functionality
• Maintained Siebel database detailing and documenting relationship with clients
• Managed relationship with clients including overall client satisfaction, training, support, and compiling client reported system errors
• Trained all clients on how to maximize the effectiveness of their website