SUMMARY

• 11 years of IT system administration and support
• Business minded work ethic
• Excellent communication skills; work well in teams; plan initiatives to increase business productivity; able to create materials such as videos and technical articles
• Able to manage time effectively in fast paced work environment
• Driven to align with company vision and goals
• Fundamental understanding of project management concepts
• Strong research skills, know how to find answers
• 6+ years of experience with photo editing within Adobe Photoshop

PROFESSIONAL EXPERIENCE

Confidential, Austin, TX

Systems Engineer/SharePoint Administrator

Responsibilities:

• Using Metalogix Content Matrix, migrated 400GB of data from WSS3.0 and SharePoint 2007 to SharePoint Online within 4 months. Permissions were redesigned, and the data set was trimmed.
• SPO is used by roughly 3000 users worldwide
• Using Google Analytics, provide usage metrics to executive management
• Using SharePoint Designer, create custom workflows for business units looking for automation
• Manage all aspects of site design, site collection administration, term store navigation, and security
• Deployed SharePoint 2016 on premises single server farm with SQL Server 2014 for Contract Management due to limitations in SharePoint Online
• Engineering and administration of Symantec Endpoint Protection Enterprise:
• Re - engineered an inherited SEPM infrastructure
• Refine firewall rules, bandwidth consumption, group update providers, and application control when needed
• Perform version upgrades as Symantec releases them
• Serve as an escalation point when virus outbreaks are reported and work with our security team to resolve the issue
• Work with other engineers to ensure that a client's functionality isn't impacted by the software
• Deployed Microsoft Teams chat application company-wide using SCCM
• Deployed DocuSign e-signature tool to multiple business units to streamline document signing for several types of documents, including general purchase requests and capital expenditure requests
• 3rd Tier Escalation: Serve as level 3 escalation for the service desk team for issues related to all aspects of our environment
• Exchange Online Administration: Mailbox creation/deletion, SMTP aliases, mail forwarding, mailbox delegation, message trace, spam protection,
• SSL and Domain Administration: Renew and request public SSL s and domain names
• Business Analysis: Served as business analyst and project lead for all of my projects
• Create custom materials for the company (video, screenshots) for any topic requested

Confidential, Austin, TX

Helpdesk Technician

Responsibilities:

• Service Desk Support: Served as level 1 and 2 support for end users
• Asset Management: Developed an inventory tracking process that was used by all of service desk
• Mobile Device Management: With SOTI MobiControl, deployed and monitored Motorola tablets for use in warehouses
• Printer Support: Zebra, Lexmark, HP, Brother, etc.

Confidential, Austin, TX

Site Administrator/Application Administrator

Responsibilities:

• Server and Network Monitoring: Deployed ManageEngine OpManager to alert engineers about network congestion, downtime, disk space usage, and server resource consumption
• Asset Management
• Deployed ManageEngine Desktop Central to monitor all aspects of Windows, Linux, and Apple clients
• Configured group policies to enable SNMP and WMI for all clients
• ManageEngine ServiceDesk Administration:
• Deployed ManageEngine ServiceDesk as a replacement for Spiceworks
• Managed configuration, accounts, roles, and host server
• Backup management: Monitored and configured backup jobs, coordinated tape swaps, and configured Volume Shadow Copy
• Server Administration: WSUS, Symantec BackupExec, Symantec Endpoint Protection, VMWare ESXi, Digium Switchvox (VoIP/Telecommunication)
• Facility Administration: Escalation point for power loss, HVAC breaks
• Spam filter Administration (Google Postini): user addition/deletion, whitelist/blacklist, content filter
• Active Directory administration: OUs, GPOs, groups, users, NTFS/share permissions, Distributed File System (DFS)
• Vendor Coordination: cabling, telco configuration, building management, procurement, SaaS providers
• Mobile Device Management: Centrify Suite 2013, design, configuration, and deployment
• Site and process documentation for knowledge base
• Staged IT systems for company merger

Confidential, Austin, TX

IT Support

Responsibilities:

• SharePoint 2007 Administration
• Windows Server Administration: 2000, 2003, 2008
• Exchange 2010 Administration: Mailbox creation/deletion, SMTP aliases, mail forwarding, mailbox delegation, message trace
• Support and deployment of business desktops/laptops: Windows XP, 7
• Support of printers/Scanners/MFPs - Xerox, HP, Brother, Dell, Kyocera, Ricoh, Canon, Lexmark

Confidential, Austin, TX

IT Support

Responsibilities:

• SharePoint 2007 Administration:
• User account creation, permissions, content administration
• Exchange 2007/Server 2003 Administration:
• User creation, domain controllers, file/print replication, group creation (security and distribution), mailbox control, cluster fail-overs, TCP/IP, DHCP, DNS, SNMP
• Application Administration
• Cisco WebEx Conferencing - User account creation, password administration
• Cisco CallManager + Unity Voicemail Systems (VoIP) - User accounts, troubleshooting
• Deployed Trend Micro Anti-virus solution to roughly 250 clients
• Basic administration of switches/routers
• Basic network troubleshooting, port configuration
• IT Hardware Management:
• Procurement, inventory, storage, shipping
• Technical Writing
• Knowledge base articles, technical solutions, user