We provide IT Staff Augmentation Services!

Microsoft Office 365 Concierge Support Resume

SUMMARY:

Over 13 years planning, implementing, & supporting critical Microsoft collaboration infrastructure, including SharePoint 2007 - 2016, SP Online, Office 365. In my career I’ve delivered time sensitive deployments as the lead engineer/implementer for the US Air Force / Confidential & have excelled in collaborative work spaces such as Confidential. My experience building & migrating SharePoint server farms/O365, troubleshooting existing environments, & deploying custom code and/or third party tools has provided me a wealth of technical knowledge & agility to adapt, learn & deliver success no matter the task or project.

COMPETENCIES:

  • Producing video training for end users & technical engineers, including post music/video production
  • SEO, Content Marketing & Internet Marketing, Facebook Advertising, Google AdWords, Analytics/ Social Media marketing strategy & implementation
  • Web/Graphic Design, Music Production

TECHNICAL EXPERTISE:

SharePoint Server 2007/2010/2013 /2016 / SharePoint Online/Office 365Farm Builds & Deployments, SharePoint Migrations, Email Migrations (PST/IMAP), PowerShell scripting, experienced with DocAve, MetaVis, Nintex, ShareGate & other migration/management tools. Disaster Recovery/High Availability procedures, hybrid farms, proper farm governance, incident & change management processes. Knowledgeable of IIS, Load balancers, Active Directory, MS SQL. Service application configuration for Search, User Profiles, BCS (Business Connectivity Services), Business Intelligence Dashboards, SSRS/SSAS, PerformancePoint, PowerPivot, & more.

WORK EXPERIENCE:

Confidential

Microsoft Office 365 Concierge Support

Responsibilities:

  • My role as Microsoft O365 Concierge support is to field incoming support request from Office 365 users.
  • This includes independent users, small businesses, as well as larger enterprise customers.
  • Responsible for guiding admins step by step through email migrations including .PST imports, IMAP imports & hybrid configurations.
  • DNS set up for custom domains including records for email spam protection DKIM/DMARC, including entries for related features for Skype, Email, Mobile Device Management, etc.
  • Office Apps troubleshooting for Win/Mac workstations/tablets & mobile devices. Supporting integrations and usage across multiple versions of Office
  • Troubleshooting connecting Outlook with Exchange Online
  • Familiar with administration & configuration of Security & Compliance center, content search, Exchange Online administrations, retention & policy creation & governance.
  • PowerShell administration for Office 365 Online apps including Exchange Online, SharePoint Online, etc.

Confidential

Senior SharePoint Engineer

Responsibilities:

  • Farm & Deployment engineer for custom designed SharePoint Apps, integrated tools & SharePoint service applications. On average deploying/integrating 2 to 3 new versions of various apps every week in current & new farms. Supporting SharePoint 2010, 2013, 2016, Office 365/O365 Farms.
  • Lead escalation point for lower tier engineers when they need higher tier support for various clients. Root cause analysis & troubleshooting for SharePoint 2007/2010/2013 /2016 , SharePoint Online, Office 365/O365 Farms, Project Server 2010/2013 & custom integrated applications.
  • Keen ability to work in a full SDL (life cycle) of development through a tiered structure. So supporting Dev/QA/UAT/PVT/PROD rollouts are a specialty focus. Comfortable working with developers to fix platform related issues to ensure smooth integration of services & custom applications.
  • Worked with custom authentication providers like CA Site Minder for CCP, Single Sign On for external facing SharePoint Farms & PowerShell scripting experience for SharePoint tasks & automation.
  • Implemented SharePoint farm upgrades & migrations using ShareGate, DocAve & other 3rd party tools, & manual process via PowerShell leveraging Azure storage & SharePoint API.
  • Successfully learned/adapted & exceled in one of the largest customized & sophisticated SharePoint deployments in the world with jurisdictions in the US, Europe, Australia, Oceana & more.
  • Experience resolving incident & support requests for Exchange Online, SharePoint Online, Skype for Business, OneDrive for Business, Microsoft Office integration with Outlook, Word, Excel, OneNote, PowerPoint, Visio, Office for Mac.
  • Help to shape company-wide architect deployment build guides from thorough root cause analysis that uncovered issues in SharePoint/Office 365 farms that were causing issues not visible on the surface of the application/platform. Using what was discovered in the root cause findings the company was able to start new initiatives and guidelines to prevent issues in future SharePoint/Office 365/O365 deployments.
  • Migration experience moving data from SharePoint 2016 On Premise to O365 using ShareGate, migrations included whole farms, site collections, subsites, doc libs, lists, users from domain to domain using Directory Sync. This included some hybrid set ups for service applications between farms.
  • Requirements gathering from business units/lead stake holders helps to ensure user adoption by finding out the actual goal the end user is trying to accomplish with the platform.
  • Translating the end user’s expectations into technical solutions they can actually use every day without feeling like they have to relearn a whole new platform.
  • Building technical roadmaps/diagrams/deployment guides & farm details to ensure a smooth implementation of SharePoint 2010, 2013, & O365 farms.
  • Created & delivered video training for end users & technical engineers/architects during & after the migration to ensure higher adoption & continued success for supporting teams.

Confidential

Senior SharePoint Engineer

Responsibilities:

  • Systems design, and implementation lead for SharePoint 2007/2010/2013 , Office 365/O365 Farms, Project Server 2007/, and WSS 3.0, WSS 2.0 installations, migrations, & upgrades using MetaVis/Metalogix migration tools & manual backup/attach content db upgrades using PowerShell/stsadm where applicable. (for older farms) This includes experience working with SQL server, VMware, Active Directory, IIS, Firewalls, Load Balancers, & other dependencies to successfully implement new SharePoint/Project server farms builds.
  • Lead escalation engineer for higher tier support for various clients troubleshooting and support for SharePoint 2007/2010/2013 , Project Server 2010/2013, Office 365/O365 Farms.
  • Multi-Client implementation SME, deploying new farms on a normal basis while also providing help desk troubleshooting for SharePoint/Project Server application issues.
  • L3 escalation engineer for resolving incident & support requests for Exchange Online, SharePoint Online, Skype for Business, OneDrive for Business, Microsoft Office integration with Outlook, Word, Excel, OneNote, PowerPoint, Visio, Office for Mac.
  • Completing day to day Incidents/Change Management for SharePoint/Project Server requests including creation of web applications, site collections, subsites, doc libs, custom lists, site archives, and site migrations.
  • Creation of training materials for end users. New product research lead to support upcoming product deployments, user adaptation, integrations, upgrades, migrations, and new rollouts for SharePoint and Project server instances & related tools.
  • PowerShell scripting for common SharePoint tasks & automation.
  • Supporting full SDLC through Dev/UAT/PROD tiers.
  • Migrating SharePoint 2010 to 2013 & SharePoint 2013/2016 to Office 365/O365 SharePoint Online Farms using ShareGate/Metalogix/MetaVis/Doc Ave for farm to farm migrations, same farm archiving & re-arranging. Restores from one farm dB to Dev/Test/Prod farms for specific sites, groups of sites or granular restores of docs.
  • Backwards migrations to keep tiers aligned when updates/solutions/apps are pushed to Production as a hotfix which makes Dev/Test tier unaligned. Pushing custom solutions along with specific service application like Managed Metadata service application migrations, migrating apps, sites, & full content dB’s to lower tiers to keep environments in compliance.
  • SharePoint 2007 to 2013 upgrade/migrations manually. Setting up virtual machines to house SharePoint 2010 to do content dB upgrades from 2007 to 2010 versions before upgrading to 2013. This included cleanup of farm prior to migration. Cleaning up unused sites, putting better governance in place, fixing the structure of the site collections per content database & more.
  • Experience migrating data to Disaster Recovery data centers to ensure redundancy & DR implementation, as well as bring a DR environment up during fail over.

Confidential

SharePoint Engineer

Responsibilities:

  • Successfully implemented a Single Sign On functionality to link legacy applications to SharePoint.
  • This was to facilitate authentication across several different web applications including SharePoint for the Public Education Department of New Mexico.
  • Deployed User Management and Self Service Registration Components/Web Parts
  • Custom Video Training for SharePoint End Users
  • Worked hand & hand with development to ensure compatibility among components & other ongoing development tasks.

Confidential

SharePoint Engineer

Responsibilities:

  • Implementation & deployment of new SharePoint farm including configuration of each service applications.
  • Basic site customization and branding for Intranet and Extranet.
  • Customer interfacing and requirement gathering to identify needs and technical translation.
  • Extensive troubleshooting & problem resolution/escalation of all intranet and extranet implementation issues.
  • Custom video training for SharePoint End Users hosted on SharePoint site.
  • Pre Deployment Analysis and Infrastructure Capacity Planning.

Confidential

SharePoint Engineer

Responsibilities:

  • Responsible for entire Farm implementation in Dev & Prod & End User Governance - Estimated end user capacity/roll out upwards from 800, 000 to 1 million users.
  • Environment integration with IBM Tivoli Access Manager, and Web Seal. This integration consists of custom web services and ISAPI filters to allow communication between IBM LDAP to Microsoft Active Directory for user management in two completely different environments.
  • Standard and Enterprise Feature Management through multiple SSP’s to ensure CAL management.
  • Customer interfacing and requirement gathering to identify needs and technical translation.
  • Extensive troubleshooting skill set and problem resolution/escalation.
  • Created and produced governance documentation, planning, and deployment documents produced for US Air Men to use and follow as manuals and guidelines for administration, end user governance, and overall admin rules.
  • VMware Infrastructure 3 as Host Platform for development environment

Confidential

SharePoint and Project Server Administrator

Responsibilities:

  • Full new farm build & implementation with VMWare as Infrastructure Platform
  • Basic Site Customization and Branding
  • Custom Video Training for SharePoint End Users
  • Configuration of all preliminary server hardware and software requirements for product implementation
  • Office client connectivity configuration to Outlook, Word, and Excel
  • AD Authentication Integration
  • Workflow and Versioning
  • Customer interfacing and requirement gathering to identify needs and technical translation.
  • Project Server 2007 Installation and Configuration, set up, and usage training.

Confidential

System Expert/ Implementation Specialist

Responsibilities:

  • Provided analysis, diagnosis, and direction for computer, and printer systems repairs
  • Provide end-user support for network services, desktop and resource management, security and connectivity diagnosis.
  • Perform software support and system troubleshooting.
  • Install and ensure compatibility and working conditions of printer, laptop, desktop FRU’s.
  • Troubleshoot and diagnose system stability conditions various modeled desktop, laptop, and printer devices.
  • Repair and replace various motherboard, and FRU components in laptop computers, including all system devices

Confidential

SharePoint/ Systems Administrator

Responsibilities:

  • Managed development of media technologies and components for multi-tier interconnected SharePoint Training Portals.
  • System Administrator SharePoint Portal Server 2003.
  • Implemented and configured SharePoint Portal server on VM platform for enterprise deployment.
  • Set up and configured SMTP, IIS, and other required server roles for SharePoint proper usage
  • Customer interfacing and requirement gathering to identify needs and technical translation.
  • Troubleshooting escalation point for issue resolution.
  • Managed Domain Environments and Websites, DHCP, Active Directory Services, GPO’s, access permissions and protocols standards.
  • Maintain system health and changes to accommodate media components.
  • Collaborated systems configurations with developer’s operational requirements.
  • Configure and maintain routers, firewalls, domain name services, e-mail, web sites, FTP services.
  • Developed and conducted training classes on Basic Networking and Implementing Microsoft TCP/IP, Windows Troubleshooting, and Internet Explorer.
  • Provided technical support for administering, setup, system crashes and compatibility issues.
  • Monitored calls between Engineers and customers to verify the accuracy of their solutions.
  • Responsible for evaluating Engineers and providing mentoring based on their evaluation.

Hire Now