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Software Development Analyst Resume

MD

SUMMARY

  • SharePoint Administrator with 8+ years of experience.
  • Maintain and troubleshoot Microsoft Skype for Business communicator.
  • Support SharePoint 2010, 2013, and Office 365 issues, including backup/restores
  • Manage permissions, enterprise content, security, and governance.
  • Managed Metadata and monitor performance through SharePoint Central Administration.

TECHNICAL SKILLS

  • Software: SharePoint 2010, SharePoint 2013, Office 365, JIRA tracking, Windows Server 2008 R2, Windows Server 2012 R2, Windows Powershell,InfoPath 2007/ 2010, Windows Server 2008, SharePoint Designer 2007/2010, Microsoft Office Groove Server 2007, MS Project 2010, MS Exchange 2010, Nintex Workflow 2007/ 2010, Metalogix Content Matrix, Metalogix ControlPoint, Fiddler Web Debugger, Office Configuration Analyzer. Incident Management Applications Heat, Remedy, Track - It, MAGIC, Footprints.

PROFESSIONAL EXPERIENCE

Confidential, MD

Software Development Analyst

Responsibilities:

  • Work with project teams and internal users to define requirements.
  • Use of PowerShell to administer, configure and maintain SharePoint related tasks.
  • Build 2013 SharePoint Web Hosting Environment.
  • Build and Configure SharePoint 2013 Farm.
  • Apply Microsoft Security Patches and Cumulative Updates.
  • Site collection Backups and Restores.
  • Database backups and Restores.
  • Research and design SharePoint system architectures.
  • Deploy SharePoint farms solutions.
  • Manage Active Directory and directory sync
  • Troubleshoot Office Web Apps issues (OWAS)
  • Maintain and troubleshoot Microsoft Skype for Business communicator
  • Configure SMTP and HTTP listener for incoming email
  • Apply expertise with SharePoint electronic records management and search in the coordination and support of the implementation across business areas.
  • Gather requirements from business stakeholders including content inventory, business process flows and other details affecting the management and organization of their information.
  • Develop and maintain custom site designs with SharePoint Designer and InfoPath Create and maintain site collection libraries, lists, custom forms, web parts, and develop custom workflows.
  • Create and maintain lists, document libraries, and custom content types. Maintain SharePoint users, manage site collection features, Managed Metadata and monitor performance through SharePoint Central Administration.
  • Manage permissions, enterprise content, security, and governance.
  • Demonstrate technology to business units and update and direct users to training material and SharePoint resources.
  • Analyze operational issues and recommend and implement corrections.
  • Coordinate with Developers, Other SharePoint Administrators, Database Administrators and others to design, develop, test, implement, and enhance custom SharePoint, Web, and/or Mobility solutions.
  • Develop and maintain application and process documentation.
  • Migrate SharePoint list, libraries, Sites, and sub-sites to 2013.

Confidential, Washington, D.C

SharePoint Developer

Responsibilities:

  • Managed application projects such as SharePoint workflow creation, system upgrades, to ensure projects were completed and milestones were met.
  • Used JIRA for tracking user stories and task.
  • Created and customized workflows in SharePoint to aid users in automated processes and approvals.
  • Design, implement, documents and troubleshoot Office 365
  • SharePoint Designer 2013 used to configure list, document libraries, workflows, and Masterpages.
  • Responsible for the daily administration of SharePoint request to include, but not limited to security, permissions, and site creations.
  • Created and maintained logs and usage reports for proper maintenance of SharePoint sites.
  • Created and managed SharePoint site templates, workflows, MasterPages and content types for re-use and easy replication.
  • Manage Active Directory and directory sync
  • Maintain and troubleshoot Microsoft Skype for Business communicator
  • Configure SMTP and HTTP listener for incoming email
  • Attention to detail to capture all business requirements and client needs.
  • Oral communication used to effectively gather and deliver technical facts.
  • Requirements gathering andbusiness analysis used to identify, investigate, and resolve problems.
  • Created, maintained, and administered SharePoint 2013 Site collections and web applications for SharePoint access.
  • Applied Global audience and security features to ensure SharePoint site and content were secure.
  • Maintained and updated User Profiles in SharePoint to ensure data was accurate.
  • Designed and deployed SharePoint sites to allow users to collaborate.
  • SharePoint site customizations created to meet specific organization needs.
  • Developed forms within SharePoint for end user inputs to aid in data analysis capturing.
  • Developed reporting out of SharePoint.
  • Collaborated with team members to create an efficient SharePoint security model.
  • Provided feedback on SharePoint environment and designed to ensure all requirements were met.
  • Created necessary end-user and system documentation for reference, troubleshooting, and training.
  • Mentored team members on SharePoint administration tools and technologies.

Confidential, Columbia, MD

SharePoint Developer

Responsibilities:

  • Designed InfoPath forms to customize data entry into a SharePoint solution.
  • Managed application projects such as SharePoint workflow creation, system upgrades, to ensure projects were completed and milestones were met.
  • Created and customized workflows in SharePoint to aid users in automated processes and approvals.
  • SharePoint Designer 2013 used to configure list, document libraries, workflows, and Masterpages.
  • Responsible for the daily administration of SharePoint request to include, but not limited to security, permissions, and site creations.
  • Created and maintained logs and usage reports for proper maintenance of SharePoint sites.
  • Created and managed SharePoint site templates, workflows, MasterPages and content typesfor re-use and easy replication.
  • Attention to detail to capture all business requirements and client needs.
  • Oral communication used to effectively gather and deliver technical facts.
  • Requirements gathering and business analysis used to identify, investigate, and resolve problems.
  • Set up and managed alerts and dashboards to ensure mission critical information was monitored.
  • Created, maintained, and administered SharePoint 2013 Site collections and web applications for SharePoint access.
  • Applied Global audience and security features to ensure SharePoint site and content were secure.
  • Maintained and updated User Profiles in SharePoint to ensure data was accurate.
  • Designed and deployed SharePoint sites to allow users to collaborate.
  • SharePoint site customizations created to meet specific organization needs.
  • Developed forms within SharePoint for end user inputs to aid in data analysis capturing.
  • Developed reporting out of SharePoint.
  • Collaborated with team members to create an efficient SharePoint security model.
  • Provided feedback on SharePoint environment and designed to ensure all requirements were met.
  • Created necessary end-user and system documentation for reference, troubleshooting, and training.
  • Mentored team members on SharePoint administration tools and technologies.

Confidential, Alexandria, VA

SharePoint Technical Analyst

Responsibilities:

  • Organized incoming requests for information and analyzed and formulated informed results back to the team and to the client.
  • Worked with client and users to assess their SharePoint needs.
  • Attention to detail to capture all business requirements and client needs.
  • Oral communication used to effectively gather and deliver technical facts.
  • Requirements gathering and business analysis used to identify, investigate, and resolve problems.
  • Created and customized workflows in SharePoint to aid users in automated processes and approvals.
  • Provided general direction to development team to maximize use of "Out of the Box" functionality including but not limited to the use of custom lists, workflows and libraries.
  • Created necessary end-user and system documentation for reference, troubleshooting, and training.
  • Administered, developed, delivered, and supported information technology (IT) systems and services such as SQL and SharePoint.
  • Applied knowledge of IT principles, concepts, and methods; e.g., data storage, software applications, networking to effectively assist customers and prevent outages.

Confidential, McLean, VA

Business Analyst Sr

Responsibilities:

  • Provided Share Point expertise as a Site Collection administrator for Operations team to create a collaboration environment.
  • Use SharePoint 2010 Service Applications to configure search and user profiles.
  • Design InfoPath forms to customize data entry into a SharePoint solution.
  • Manage application projects such as SharePoint workflow creation, system upgrades, to ensure projects were completed and milestones were met.
  • Create and customize workflows in SharePoint to aid users in automated processes and approvals
  • Responsible for the daily administration of SharePoint request to include, but not limited to security, permissions, and site creations
  • Create and maintain logs and usage reports for proper maintenance of SharePoint sites
  • Create and manage SharePoint site templates, workflows, MasterPages and content types for re-use and easy replication
  • Attention to detail to capture all business requirements and client needs
  • Oral communication used to effectively gather and deliver technical facts
  • Team, peer, and user trainingof SharePoint Principles for easier use
  • Analyzed, developed, and planned migration to collaboration site infrastructure (UAT) from SharePoint 2007 to SharePoint 2010
  • Provided Share Point training and guidance to stakeholders, customers, and Project Management team members for easier use and understanding
  • Established security guidelines, Project Plans, and governance to provide a secure environment
  • Daily troubleshooting of workflow task, dashboards, and customizations to resolve latency and system error
  • Lead bi-weekly meetings with senior staff and IT supporting engineers to provide project status
  • Performed daily Site Collection Administrative task to ensure proper functionality of Department sites and sub-sites
  • Traffic analysis report ran to monitor site usage
  • Participated in the company’s monthly Share Point community forum as well as provide SME governance and guidance to their Committee

Confidential, Baltimore, MD

SharePoint System Administrator

Responsibilities:

  • Managed user accounts for access and security of sites, list, and libraries.
  • Attention to detail to capture all business requirements and client needs.
  • Oral communication used to effectively gather and deliver technical facts.
  • Requirements gathering andbusiness analysis used to identify, investigate, and resolve problems.
  • Set up and managed alerts and dashboards to ensure mission critical information was monitored.
  • Problem isolation and resolution.
  • Patched SharePoint Server and application to maintain system requirements.
  • Configured SharePoint to integrate with other applications.
  • Troubleshot performance issues to prevent and resolved system outages.
  • Maintained the IIS to ensure access to sites and applications.

Confidential, Silver Spring, MD

SharePoint System Analyst

Responsibilities:

  • Managed user accounts for access and security of sites, list, and libraries.
  • Attention to detail to capture all business requirements and client needs.
  • Oral communication used to effectively gather and deliver technical facts.
  • Requirements gathering andbusiness analysis used to identify, investigate, and resolve problems.
  • Monitored Site quotas, increasing as needed, to ensure users have site space for content.
  • Daily use of SharePoint Central Administration to ensure Web Applications and SharePoint sites were running properly.
  • SharePoint Farm Administration to include, but not limited to monitoring log files, stalled searches or crawls, monitor backup processes, and conduct weekly restore operations to Testing Environment.
  • Daily checks of Searches and Indexing, security permission, and recommendations to customized solutions based upon the approved Governance model.
  • Daily Profile import checks to monitor and troubleshoot log files.
  • Monthly patching of Farm to maintain system compliance.

Confidential, Clarksburg, MD

SharePoint Developer

Responsibilities:

  • Responsible for enhancing and updating the SharePoint Portal and its subsites for internal customers.
  • Attended Nintex Administration 2010 training to assist in the upgrade to Nintex 2010 from Nintex 2007.
  • Provided Share Point expertise as a Site Collection administrator for Operations team to create a collaboration environment.
  • Designed InfoPath forms to customize data entry into a SharePoint solution for easier use with Infopath web compatible forms.
  • Managed application projects such as SharePoint workflow creation, system upgrades, to ensure projects were completed and milestones were met.
  • Created and customized workflows in SharePoint to aid users in automated processes and approvals.
  • Responsible for the daily administration of SharePoint request to include, but not limited to security, permissions, and site creations.
  • Created and maintained logs and usage reports for proper maintenance of SharePoint sites.
  • Created and managed SharePoint site templates, workflows, MasterPages and content types for re-use and easy replication.
  • Attention to detail to capture all business requirements and client needs.
  • Oral communication used to effectively gather and deliver technical facts.
  • Provided portal maintenance and content management to include but not limited to, administration of site collections, sites, list/library characteristics, provisioning user/ group permissions, refinement of content types, site columns, site/ list templates, data view web parts, workflows, and InfoPath forms.
  • Prepared client and users for SharePoint 2010 migration by leading training sessions.
  • Assisted users with workflow issues to include but not limited to, permissions, errors, workflow settings, and workflow designer amendments.
  • Troubleshot Infopath 2007 and 2010 form errors.
  • Converted and published 2007 InfoPath forms to 2010 to ensure all 2007 Infopath forms were accessible in Infopath 2010.
  • Created customized sites and surveys for user feedback.
  • Data migration of user content using Beyond Compare and Renamer for SharePoint 2010 compliance.
  • Used stsadm command lines to import user sites from SharePoint 2007 to SharePoint 2010.

Confidential, Quantico, VA

SharePoint Developer Project Lead

Responsibilities:

  • Responsible for providing expert advice and promoting personnel career development using SharePoint 2007.
  • Attention to detail to capture all business requirements and client needs.
  • Oral communication used to effectively gather and deliver technical facts.
  • Responsible for assisting in the preparation and tracking of the SharePoint 2007 Portal.
  • Assisted customers in the design to develop and implement portal enhancements using JavaScript.
  • Provided office management and administrative support to include SharePoint Portal documentation, as well as upkeep and development of SharePoint folders, list, and libraries.
  • Responsible for enhancing and updating the SharePoint Portal and its subsites with current content.
  • Administered required functional capability modifications to support business operations in their effort to provide support by gathering and reporting data.

Confidential, Washington, D.C.

Share Point Customer Support Specialist

Responsibilities:

  • Enabled site collection administration and site collection administration features such as SharePoint Server Publishing, Group Approval, Three State Workflow, and Report Server.
  • Managed user accounts for access and security of sites, list, and libraries.
  • Attention to detail to capture all business requirements and client needs.
  • Oral communication used to effectively gather and deliver technical facts.
  • Requirements gathering andbusiness analysis used to identify, investigate, and resolve problems.
  • Monitored Site quotas, increasing as needed, to ensure users have site space for content.
  • Daily use of SharePoint Central Administration to ensure Web Applications and SharePoint sites were running properly.
  • SharePoint Farm Administration to include, but not limited to monitoring log files, stalled searches or crawls, monitor backup processes, and conduct weekly restore operations to Testing Environment.
  • Daily checks of Searches and Indexing, security permission, and recommendations to customized solutions based upon the approved Governance model.
  • Daily Profile import checks to monitor and troubleshoot log files.
  • Monthly patching of Farm to maintain system compliance.
  • Customized list and document libraries and their permissions.
  • Performed Shared Services administration task to include, but not limited to managing user profiles and sites via incremental imports and audience compilation in Central admin to ensure domain controller/Portal were in synch.
  • Redirected closed SharePoint sites to ensure accessibility.
  • Created and administered user accounts using Microsoft Groove Server 2007.

Confidential, Washington D.C

SharePoint Administrator/ Web Application Support

Responsibilities:

  • Managed user accounts for access and security of sites, list, and libraries.
  • Monitored Site quotas, increasing as needed, to ensure users have site space for content.
  • Daily use of SharePoint Central Administration to ensure Web Applications and SharePoint sites were running properly.
  • SharePoint Farm Administration to include, but not limited to monitoring log files, stalled searches or crawls, monitor backup processes, and conduct weekly restore operations to Testing Environment.
  • Daily checks of Searches and Indexing, security permission, and recommendations to customized solutions based upon the approved Governance model.
  • Daily Profile import checks to monitor and troubleshoot log files.
  • Monthly patching of Farm to maintain system compliance.
  • Published sites to be accessed via Intranet and Internet for external users.
  • Created announcements and calendars per client request.
  • Customized list and document libraries and their permissions.
  • Performed Shared Services administration task to include, but not limited to managing user profiles and sites via incremental imports and audience compilation in Central admin to ensure domain controller/Portal were in synch.
  • Attention to detail to capture all business requirements and client needs.
  • Oral communication used to effectively gather and deliver technical facts.
  • Requirements gathering andbusiness analysis used to identify, investigate, and resolve problems.
  • Daily network administration duties, to include, Add, delete, and amend users in domain controller/active directory.
  • Oversaw and maintained SQL database to ensure maximum scalability and performance was utilized for the health of the MOSS 2007 environment.

Confidential, Quantico, VA

SharePoint Administrator/ Web Developer

Responsibilities:

  • Interfaced with client to gather requirements for analysis and present best practices for the organization.
  • Created customized sites and surveys for user feedback
  • Problem isolation and analysis to minimize SharePoint Outages
  • Supported staff organization with CAC authentication access to portal, as well as create and design Team Sites for users on NIPR and SIPR portal.
  • Published sites to be accessed via Intranet for internal users and Intranet for external users.
  • Created announcements and calendars per client request for monthly events.
  • Troubleshot and resolved issues with document timers, access issues, permissions to meet customer SLA
  • SQL Administration included, but not limited to, Implement, maintain, and monitor SQL backups via SQL Management Studio as well as truncating logs when needed for space.

Confidential, Sliver Springs, MD

SharePoint Developer/ Farm Administrator

Responsibilities:

  • Oversaw and participate in the architectural design, development, and customization of the MOSS 2007 environment.
  • Attention to detail to capture all business requirements and client needs.
  • Oral communication used to effectively gather and deliver technical facts.
  • Requirements gathering andbusiness analysis used to identify, investigate, and resolve problems.
  • Configured and maintained Enterprise Content Management server.
  • Interfaced with client to gather requirements for analysis and present best practices for use of SharePoint 2007.
  • Oversaw and maintained SQL database to ensure maximum scalability and performance was utilized for the health of the MOSS 2007 environment.
  • Migrated SQL 2005 SharePoint Database Content to new 2008 SQL Server.

Confidential, Crystal City, VA

SharePoint Developer/ Site Content Manager

Responsibilities:

  • Designed and developed web content within the SharePoint environment using SharePoint Designer 2007.
  • Consulted with customers/clients to deliver best practices and gathered business process requirements for future development.
  • Deployed custom solutions, features, and assisted in refinement/ implementation of SharePoint Security Model to include creating user profiles and groups.
  • Created custom automated workflows for approvals and signatures.
  • Configured SharePoint services and set to ensure workflows operate properly.
  • Developed customized web zones, web parts, and Master Pages for clients.
  • Amended, deleted, or created style sheets or CSS files in SharePoint Designer 2007 to deliver required look and feel.

Confidential, Fort Bragg, NC

SharePoint Developer

Responsibilities:

  • Managed application projects such as SharePoint workflow creation, system upgrades, to ensure projects were completed and milestones were met.
  • Created and customized workflows in SharePoint to aid users in automated processes and approvals.
  • Responsible for the daily administration of SharePoint request to include, but not limited to security, permissions, and site creations.
  • Created and maintained logs and usage reports for proper maintenance of SharePoint sites.
  • Created and managed SharePoint site templates, workflows, MasterPages and content types for re-use and easy replication.
  • Attention to detail to capture all business requirements and client needs.
  • Oral communication used to effectively gather and deliver technical facts.
  • Requirements gathering andbusiness analysis used to identify, investigate, and resolve problems.
  • Set up and managed alerts and dashboards to ensure mission critical information was monitored.
  • Customer service.
  • Oral Communication.
  • Requirement gathering and business analytics.
  • Designed and developed web content within the SharePoint environment.
  • Gathered user business process requirements for future development, deploying custom solutions and features.
  • Managed application projects such as SharePoint workflow creation, system upgrades, to ensure projects were completed and milestones were met
  • Created and customized workflows in SharePoint to aid users in automated processes and approvals
  • Responsible for the daily administration of SharePoint request to include, but not limited to security, permissions, and site creations
  • Created and maintained logs and usage reports for proper maintenance of SharePoint sites
  • Created and managed SharePoint site templates, workflows, MasterPages and content types for re-use and easy replication
  • Attention to detail to capture all business requirements and client needs
  • Oral communication used to effectively gather and deliver technical facts
  • Requirements gathering andbusiness analysis used to identify, investigate, and resolve problems
  • Set up and managed alerts and dashboards to ensure mission critical information was monitored
  • Exercised daily use of SharePoint and web authentication strategies including CAC card access or the equivalent for security compliance
  • Used IIS 6.0 to manage and associate CAC certificates for proper user authentication in SharePoint 2007 and users

Confidential, Arlington, VA

Enterprise System Administrator/ SharePoint Administrator/ Developer

Responsibilities:

  • Strong analytical, written, and oral skills.
  • Used command line utilities to parse the statistics poller messages logs to review and analyze the log files.
  • Independent decision-making skills.
  • Attention to detail.
  • Identified and resolved problems.
  • Created network accounts in Active Directory and MS Exchange 2003, Added printers and computers to OU in Active Directory.
  • Manage Active Directory and directory sync
  • Maintain and troubleshoot Microsoft Skype for Business communicator
  • Support MS Exchange 2010 issues, including backup/restores
  • Configure SMTP and HTTP listener for incoming email
  • Remote troubleshooting with servers using VMWare.
  • SharePoint administrative task included, but were not limited to adding users to SharePoint servers, creating user accounts on SharePoint server, assigning user permission and group policy in SharePoint (MOSS) Portal.

Confidential, Reston, VA

Network Application Support Specialist/ SharePoint Administrator:

Responsibilities:

  • Provided weekly status report to upper management/government for SLA’s.
  • Identified problems, resolve issues and made recommendation's.
  • Ensured IPsec was up and running on servers to allow all network components were secure (DNS, TCP/IP).
  • Configured and monitored secure remote login implementation (SSH).
  • Proactively monitored and performed fault isolation and trouble resolution of customer’s network for failures.
  • Daily task included, but were not limited to, opening trouble tickets, interfacing with internal customers and vendors to ensure timely resolution of network impacting troubles.
  • Administered SharePoint 2003 to include, but not limited to providing permissions to document libraries, shared documents, and adding users to needed sites.

Confidential, Washington, D.C

Information Technician II

Responsibilities:

  • Provided customer service for Confidential clients.
  • Daily task included, but were not limited to, blackberry installations, repairing HP, Gateway, and Dell laptops/ desktops.
  • Assisted clients with VPN connections and administration.
  • Provided assistance with MS Outlook issues such as archiving and securities/permissions.
  • Data discovery of hardware peripherals.
  • Repaired facsimiles, printers (network and desktop), and scanners.
  • Customer service
  • Identified problems, resolved issues and made recommendation's

Confidential, Falls Church, VA

Enterprise Network Management Administrator

Responsibilities:

  • Provided application and system administration support for Enterprise and Network Management Systems.
  • Attention to detail and customer service.
  • Oral communication.
  • Developed and implemented solutions required to monitor network devices (Nodes, Probes), servers and applications for availability and performance.
  • Documented detail technical specifications and operational procedures associated with the implementation and administration of Enterprise and Network Management Systems (how to run reports, operate HP Open View, Install System Edge SNMP agents, and configure network probes for IP protocols such as UDP and TCP).
  • Analyzed traffic patterns using protocol analyzer (T-Berd, Pair Gain Modem).
  • Worked with other peer technical groups such as LAN support, firewall administrators, UNIX administrators, and network engineers to troubleshoot and plan the required monitoring and managements solutions for our ENMS projects/duties.
  • Provided technical assistance/troubleshooting and problem resolution in daily support of ENMS users and customers.

Confidential, Alexandria, VA

NOC Analyst III ( Confidential ) Contract

Responsibilities:

  • Provided constant Network surveillance of global enterprise networks such as T-1, T-3, and ATM circuits.
  • Attention to detail and customer service.
  • Oral communication.
  • Troubleshot IP networks to isolate faults, restore, and or escalate to next level for resolution.
  • Exercised clear understanding and working knowledge of the OSI module as well as IP routing.
  • Provided SLA weekly status report to upper management/government/ stakeholders.
  • Troubleshot encryption devices such as Fastlane, Taclane, KIV-7, and KG- 84.
  • Understood switch and encryption device configurations and detect/correct settings.

Confidential, Richmond, VA

Information Technician Specialist II- Sr. Systems Administrator

Responsibilities:

  • Consulted with senior management to set priorities for projects.
  • Attention to detail.
  • Oral Communication.
  • Maintained operation of multi-computer systems.
  • Identified problems and make recommendations.
  • Monitored system components, visual inspection of equipment and displays, event items and log files.
  • Monitored performance and link monitors, message queues, telegram processing systems services and agents.
  • Developed, maintained, and monitored policies for the use of computing resources.
  • Provided technical documentation for purchases of new hardware and software.
  • Applied server patches and system updates.
  • Maintained, updated, and researched speech and communication devices and auditory equipment to students with sensory impairments.
  • Administered, developed, delivered, and supported information technology (IT) systems and services.
  • Performed taskInformation Technology task including computers, network components, peripheral equipment, software, firmware, services, and related resources.
  • Policy and Planning to include strategic planning, capital planning and investment control, workforce planning, policy and standards development, resource management, knowledge management, architecture and infrastructure planning and management, auditing, and information security management.
  • Knowledge of IT principles, concepts, and methods; e.g., data storage, software applications, networking.
  • Participated in staff development and other school functions.
  • Updated prospective student admission, goals and progress via Individualized Education Plans, progress reports and triennial reports on school website and portal.

Confidential , Herndon, VA

Information Technician Specialist II: System Administrator

Responsibilities:

  • Provided customer service to internal customers
  • Attention to detail and customer service
  • Oral communication
  • Administered and synchronized wireless service using Blackberry Enterprise
  • Assisted users with network printer connections, E-talk/RUMBA login issue
  • Created trouble tickets using the Track-it ticketing system
  • Imaged Dell laptops and desktops
  • Maintained user accounts in Active Directory 2003.
  • Administered SharePoint 2003 to include, but not limited to providing permissions to document libraries, shared documents, and adding users toneeded sites.
  • Managed Windows 2000/2003 Active Directory integrated DNS server.
  • Attention to detail and customer service.
  • Oral Communication.
  • Maintained operation of multi-computer systems.
  • Identified problems and made recommendations.
  • Provided users permissions to hard drives.
  • Provided technical support and communication to establish operational procedures.
  • Tested and evaluated service packs.
  • Analyzed and defined information security requirements and solutions.
  • Provided support to internal and external customers.
  • Assisted technical support groups in the design and testing of information security products to provide solutions for information security issues.
  • Ensured conformance to security requirements.

Confidential, Pentagon, VA

Network Remote Console Coordinator/ SIPRNet NOC/ Network Control Technician

Responsibilities:

  • Provided Network surveillance of global enterprise networks such as T-1, T-3, and ATM circuits.
  • Identified and troubleshot IP networks.
  • Attention to detail and customer service.
  • Oral Communication.
  • Isolated faults, restored, and or escalated to next level for resolution.
  • Provided weekly status report to upper management/government for SLA’s.
  • Provided immediate response to network security alerts from the network monitoring systems.
  • Made security enhancement recommendations to management.
  • Ensured IPsec was up and running on servers to allow all network components were secure (DNS, TCP/IP).
  • Provided technical support to all Confidential customers and stakeholders.
  • Attention to detail.
  • Customer service.
  • Problem isolation and resolution.
  • Oral Communication.
  • Set up and configured NMCI NIPRNet and SIPRNet customers desktop/laptops.
  • Provided weekly status report to upper management/government for SLA’s.
  • Provided immediate response to network security alerts from the network monitoring systems.
  • Made security enhancement recommendations to management.
  • Ensured IPsec was up and running on servers to allow all network components were secure (DNS, TCP/IP).
  • Configured and monitored secure remote login implementation (SSH).

Confidential

Information Technician Specialist

Responsibilities:

  • Performed core and specialty functions of Network Administration, Communications Operations and Message Processing in the area of Network Administration.
  • Provided technical assistance to computer system users.
  • Responded to questions and resolve computer problems for clients.
  • Provided assistance concerning the use of computer hardware and software including printing, installation, word processing, electronic mail and operating systems.
  • Performed maintenance on electronic equipment for surface ships, electronic air detection and tracking equipment, electronic recognition and identification equipment.
  • Aided to navigation and electronic equipment and components used for communication, cryptography and navigation.
  • Administered, developed, delivered, and supported information technology (IT) systems and services.
  • Performed taskInformation Technology task including computers, network components, peripheral equipment, software, firmware, services, and related resources.
  • Policy and Planning included strategic planning, capital planning and investment control, workforce planning, policy and standards development, resource management, knowledge management, architecture and infrastructure planning and management, auditing, and information security management.
  • Knowledge of IT principles, concepts, and methods; e.g., data storage, software applications, networking.
  • Possessed a general working knowledge of electricity and electronics.
  • Attention to detail.
  • Oral communication.

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