PROFESSIONAL SUMMARY:

• Over 8 years of experience in IT industry wif experience in various IT implementation frameworks.
• Over 4+ years of experience as a Servicenow suite developer and administrator, experienced in designing, development and implementation of ITSM.
• Prepared CMDB logical Data Model Design specifies teh CI Types, Classes and Relantionships contained in teh Servicenow CMDB.
• Experience in configuring Discovery Schedules and Worked on Discovery and set up mid servers and check for teh connectivity.
• Experience on various IT Services ofServicenowtool like Incident, Problem, Change, Knowledge, Configuration, Asset Management, Service Catalog Requests, Reporting and Integration wif Web Services.
• Experience in configuring mail notifications, UI Pages, UI Macro, Scheduled Jobs, Script Includes and Events.
• Worked on: Discovery, Automation, CMDB population.
• Experience wif integrating BMC Remedy wif external applications via Web Services.
• Worked extensively on LDAP integrations and strong experience in integration wif SOAP, JDBC, MID Server and ODBC.
• Extensive experience in implementation of Business Rules, Data Dictionary, UI Actions, UI Policies, Client Scripts and validation Scripts in Servicenow.
• Experience of various phases of SDLC such as Requirement Analysis, Design, Code Construction and Test.
• Worked on designing and implementation of workflows using Servicenow workflow editor.
• Deployment Automation and Software delivery using Shell scripting wif tools like DSM and ITCM.
• Experience in ITIL/ ITSM V3 processes, Web services, Business rules, Client Scripts, Workflows, Web Protocols, Service Catalogs in Servicenow.
• Experience in development of web applications Java, J2EE, Spring, Hibernate and Web Services (SOAP and REST).
• Used HTML5, CSS3, JavaScript, AngularJS, JQuery to create design layout wif JSP.
• Developed teh UI pages using HTML, DHTML, JavaScript, AJAX, JQUERY, JSP and tag libraries etc.
• Designed a flexible and highly dynamic framework dat incorporates robust marshalling and un marshalling from XML and a business process layer to allow rapid development and deployment of web services by aggregating back - end service invocations.
• Used Hibernate Query Language (HQL) for accessing data from database and created Hibernate POJO Objects and mapped using Hibernate Annotations.

TECHNICAL SKILLS:

Programming Language: Java, C, C++, PL/SQL

Web Technologies: HTML, JavaScript, MSXML, XML, CSS, JSP, XSL, XSLT, JQuery, AJAX, ASPX

J2EE Technologies: Servlets, JDBC, JSP, RMI, JMS, JTA, JMX, Applets, EJB

SERVICENOW: ITSM Suite, HP Service Manager, HP Asser Manager, BMC Remedy, ServiceNow

Web/Application Servers: Apache Tomcat, JBoss Application Server, WebLogic

Operating Systems: LINUX, UNIX, Windows XP,WINDOWS 7,WINDOWS 8

Database: Oracle 9i/10g/11g, MySQL, SQL Server

Testing Frameworks: JUnit, Mockito/Power Mockito

Integrated Development: Eclipse, My Eclipse, RAD, Net Beans

PROFESSIONAL EXPERIENCE

Confidential

Servicenow developer

Responsibilities:

• Performed configurations and customizations of Service Now applications like Service Catalog, Incident and Change. Involved in working and developing of Service Now plugins and customizations.
• Provisioned teh Amazon EC2 services using ServiceNow Orchestration.
• Integrated Service Now wif JIRA, LDAP.
• Integrated BMC Remedy CMDB (ATRIUM) wif Service Now.
• Created CMDB Baseline for CI’s, CMDB Classes Tables, and Relationships.
• Deployed various Mid Servers and maintained Mid Server connectivity using Discovery probes, Discovery schedules and Sensor scripts.
• Created Project Portfolios for several projects in various departments and Gantt Charts for those Project Portfolios.
• Performed configurations and customizations of Service Now applications like Service Catalog, Incident and Change. Involved in working and developing of Service Now plugins and customizations.
• Created functional and technical specifications documents for various ServiceNow modules.
• Experience in user provisioning using ServiceNow Orchestration in Microsoft Active Directory.
• Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog, CMDB in ServiceNow.
• Worked on creating and configuring teh Applications, Modules, Business Rules, Client Scripts, UI Actions, UI Macros in ServiceNow.
• Worked on UI Macros to create pages as templates.
• Involved in configuring teh Data Policies and UI Policies as per teh requirements.
• Coordinating teh instance upgrade activities and migration activities using Update Sets.
• Worked on change management module by enhancing teh tool to teh stakeholders and made it easy to understand.
• Worked on loading teh data into ServiceNow using import sets.
• Extensively worked on CMDB and set up mid servers as per teh requirements.
• Populated teh CIs (Configuration Items) and configured teh CI relations in CMDB.
• Design of multiple web APIs.

Environment: Service Now Eureka/Fuji/Jakata, JavaScript, XML, HTML, Windows 10, AJAX.

Confidential

Servicenow developer

Responsibilites:

• Involved in creation of Functional and Technical Design Documents as per teh requirements from teh business team.
• Involved in requirement gathering sessions.
• Involved in creation of ServiceNow Applications, Modules, and Tables as per requirements.
• Used Apache Axis as teh Web Services framework for creating and deploying Web Services clients using SOAP and WSDL
• Involved in customization of forms for various ServiceNow applications.
• Involved in creation and configuration of business rules, client scripts as per teh required functionality.
• Involved in setting up teh SLA as per teh requirements.
• Involved in configuring teh UI Actions, UI Policies, Client side scripting and server side scripting.
• Worked as a BMC Consultant to integrate BMC Atrium Core CMDB wif ADDM to bring ADDM discovered CI's into CMDB.
• Involved in cloning activities like raising teh request for cloning and excluding some tables to not come under cloning.
• Develop consumer based features and applications using Python, Django, HTML, Behavior Driven Development (BDD) and pair based programming
• Involved in redesigning teh workflows using ServiceNow workflow editor.
• Involved in reconciliation of complicated workflows to simpler form.

Environment: Service Now Calgary/Dublin, Windows 8, XML, Oracle 11g, Toad, SQL*Plus.

Confidential

ServiceNow Developer

Responsibilities:

• Requirements gathering and feasibility analysis.
• Participating in group Meeting and discussions among different stakeholders.
• Designing teh mapping documents for teh B2B integration wif web-services.
• Analyzed teh business requirements, functional specifications in doing teh GAP analysis and then transforming them to detailed design documents.
• Designing and getting teh end to end solutions build from teh offshore team for teh forms and advanced customization of teh UI Pages.
• Interacting wif Business users and application lead for Requirements and Feasibility.
• Mapping teh user requirements / enhancements to Service Now entities and providing estimation for end to end development of requirement.
• Designed and developed teh customized process for teh incoming email action.
• Working and monitoring teh various aspects of teh projects like Incident, Problem, Service Request, Change Management (including teh release management) and Demand Management.
• Configuration of ServiceNow modules, Applications, Forms, Email Notifications, SLA for priority tickets, etc.
• Administration of users, user groups and security of teh applications.
• Designing, customizing and configuring Workflows, Views, SLA, Hierarchy designing and maintenance, Complex Business Rules, UI Policies and UI Actions, Reports.
• Facilitating production rollout of new applications and modules.
• Integration wif external systems like LDAP, Single Sign On, Email.

Environment: Service Now Aspen/Berlin, JavaScript, XML, HTML, Windows 7, CSS.

Confidential

Java Developer

Responsibilities:

• Involved in teh requirement analysis, design, and development of teh project.
• Responsible for coordinating teh tasks and assigning work to teh team members and keeping track of teh deliverables.
• Worked wif customers to gather requirements and develop use cases, project and test plans.
• Involved in designing teh application by drawing UML diagrams using JUDE tool.
• Designed a flexible and highly dynamic framework dat incorporates robust marshalling and un marshalling from XML and a business process layer to allow rapid development and deployment of web services by aggregating back-end service invocations.
• Developed teh UI pages using HTML, DHTML, JavaScript, AJAX, JQUERY, JSP and tag libraries etc.
• Produced as well as consumed teh WSDL based web services using WSDL, SOAP, JAX-WS, AXIS, ApacheCXF, JAXB
• Developed web services using Restful technology to support JSON and XML using JAX-RS.
• Used JSPs in teh presentation tier along wif various XML tags, Spring tags, JSTL tags, CSS, JQuery and JavaScript.
• Worked as a Data Modeler for teh team.
• Set up Custom business validations using validation framework.
• Created new connections through application coding for better access to DB2 database and involved in writing SQL &PL/SQL - Stored procedures, functions, sequences, triggers, cursors, object types etc.
• Implemented application using Struts MVC framework for maintainability.
• Involved in Authentication & authorization checks using Encryption & decryption techniques using x.509, Public/private key methods etc.
• Set up Custom business validations using Struts validate framework.
• Written EJB session beans for business logic processing & entity beans for persistence wif data base.
• Deployed EJB Components on WebLogic, Used JDBC API for interaction wif Oracle DB.
• Responsible for data migration to QA/User and Production region.
• Involved in developing Web Services using Apache XFire & integrated wif action mappings.
• Used JAXP for Parsing and JAXB for Binding.
• Involved in peer level design and code reviews.
• Involved in Troubleshooting, Bug fixing and Customer Support.
• Used Lambda expressions for iterate, filter and retrieving data from collections.
• Used Log4j for logging teh flow of teh application.
• Helped new team members & junior developers to make them on teh board easily.
• Followed coding standards and ran Test suite to make sure 100% code coverage by using EMMA tool.
• Involved in JUNIT testing, integration testing, system testing etc.
• Involved in writing developer test cases & scope & traceability matrix.
• Involved in building teh code using Ant, Jenkins and teh deployment using JBOSSapplication server.

Environment: Java 1.5, J2EE, HTML, DHTML, JavaScript, CSS, AJAX, JQUERY, Servlets, JSP, JBOSS Application Server, Struts, Validation framework, MVC, RAD, JUNIT, Mockito, JAX - RPC Web services, Oracle coherence, Apache XFire, LDAP, JAX-RS, EJB, XML, XSD, XSLT, Unix, Putty, FTP, DB2 - SQL, PL SQL, QC, JAXP, JAXB, CVS.