PROFESSIONAL SUMMARY:

• 7+ years of field experience as a Business/System Analyst in diverse domains - Pharmaceutical, Insurance (Health Insurance, General & Reinsurance, Credit Union), Telecom, Information Technology and Retail with an emphasis on Business and System Analysis, Business Process Improvement and Change Management.
• My greatest strength is to understand and ethically navigate organizational dynamics and company culture so as to produce business and project results by influencing key stakeholders. And the ability to challenge, influence, and persuade, directing a group of stakeholders to the best decision.
• Experienced in facilitating and conducting Joint Application Design (JAD), interviews, workshops, Agile Scrum planning and requirement elicitation sessions with end-users, project stakeholders that includes development and test teams.
• Strong in Requirements gathering, analyzing the Business rules and Business process, conducting Feasibility studies, creating Traceability Matrix, generating Use Case models, and conducting Sessions.
• Excellent writing skills in preparing Business Requirements Document (BRD), Functional Requirements Specification (FRS) and High Level Design (HLD) documents.
• Experienced in documenting “as-is” and “to-be” business and technical flows.

PROFESSIONAL SKILLS:

Project Management Methodologies: Agile, Scrum, Waterfall

Business Analysis Deliverables: BRD, FRS, User Stories/Use Cases, Wireframes/Prototyping, Diagrams Activity/Sequence

Change Management Tools: ServiceNow, JIRA, HP ALM/Quality Center, IBM Rational ClearQuest

Business Process Modeling Tools: Microsoft Visio, Rational Rose

Version Control Tools: Rational Clear Case

Project Management Tools: Microsoft Project, Microsoft Office

Technology Platform: Microsoft .Net 3.0, Share Point 2010/2013, Citrix

Communication: WebEx, Team Viewer, Microsoft Lync, Cysco Jabber

Soft Skills: Written, Verbal, Leadership, Team Player, Problem Solving, Decision Making

PROFESSIONAL EXPERIENCE:

Confidential, Waukegan, IL

SharePoint Migration

Environment: Microsoft SharePoint 2013, Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), Microsoft Visio, ServiceNow, Cisco Jabber, WebEx, Agile

Responsibilities:

• Created Migration Plan for business areas using WebApp report to analyze database size, shared database, site collection size, number of sub-sites, WSP (custom solution dependencies) etc.,
• Created Status Reports using PowerPoint to show KPI’s, issues, risks, measures including graphical representation using pivot table, pie chat, bar graph etc.,
• Created Communication Plan for project team and business users
• Scheduled and facilitated Meetings, both face-face and virtually, and documented meeting minutes and followed-up on action items
• Coordinated business user communication throughout the migration lifecycle including deployment dates and post-migration issue resolution
• Documented, communicated and mitigated issues and risks in a timely manner using ServiceNow
• Participated in daily Scrum meetings
• Maintained Agile Workbook updating tasks and tracking hours spent to complete a task; maintained Project Dashboard; generated Project Reports; maintained document versions in the Project portal
• Effectively communicated project related information to various levels of management
• Demonstrated ability to take initiative and work with minimal direction

Confidential, Atlanta, GA

Environment: Microsoft SharePoint 2013, Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), Microsoft Visio, HP Quality Center, Cisco Jabber, WebEx, Agile

Responsibilities:

• Created Current State high-level diagram of the Rating process for pre-paid billing
• Conducted Competitive Analysis of the Rating process for pre-paid billing at other companies
• Presented competitive analysis research findings in the form of Gap Analysis
• Gathered requirements to fill those perceived gaps and created Business Requirements Document
• Extensively used various elicitation techniques Requirements Workshop, Brainstorming, Focus Group, Interviews, One-one meetings, Prototyping, Surveys during requirements elicitation/documentation
• Used UML Modeling techniques such as Activity diagram, Context Model, Use Cases, Use Case diagram, UI mock-ups in requirements creation/documentation
• Collaborated with IT to create Functional Specifications Document
• Provided Traceability Matrix between business requirements and design requirements
• Performed Gap Analysis between business and design requirements
• Coordinated with User Acceptance test teams in identification of Test Cases

Confidential, Madison, WI

Environment: Microsoft SharePoint 2010, Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), MicrosoftVisio, Microsoft SQL, Microsoft Lync, Cherwell, Citrix, Webex, Mail Merge, Active Directory, Agile

Responsibilities:

• Elicited Technical Requirements for applications and shared drives in-use, by shadowing business user’s computer in-person or via WebEx, and using surveys/questionnaires
• Used Active Directory to navigate applications and shared drives in-use of each business area/user
• Negotiated requirements with business users to ensure compliance with project scope
• Used SharePoint Workflow to collect approval, feedback and signatures on requirements from business users
• Coordinated & prioritized requirements with technical team to ensure smooth and on-time deployment
• Coordinated and communicated Deployment Date with business user and technical team
• Handled Post-modernization issues through gathering details of issue from business user and communicating to appropriate channels for resolution
• Used Microsoft SQL, Access and Mail Merge to send Migration related communication to business users and the technology team
• Updated Project Artifacts throughout the deployments to ensure accurate project status & shared information available to all team members
• Participated in team project meetings and ensured communication of important information to proper parties

Confidential, Madison, WI

Environment: Microsoft SharePoint 2010, Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), MicrosoftVisio, Microsoft Lync, Citrix, Webex, Waterfall

Responsibilities:

• Assisted in creating Project Plan referencing Project Charter and Business Case
• Created State Transition diagrams, Process Flow diagrams, Work Flows, Activity and Sequence diagrams, Unified Modeling Language (UML) diagrams on Microsoft Visio
• Utilized an array of process improvements tools including Gantt Charts, Critical Path Metrics, Decision Trees
• Designed GAP analysis and Key Performance Indicators (KPI’s) metrics to measure and compare an “is-as” system with a “to-be” system
• Facilitated meetings and documented progress of to-do, issues and resolutions discussed and shared progress reports with management and stakeholders
• Experience in creating Job Aids and training documents
• Created and maintained Project Artifacts in the Project SharePoint
• Demonstrated organizational, analytical, and problem-solving skills
• Demonstrated ability to take initiative and work with minimal direction
• Communicated clearly, concisely, logically, tactfully, and effectively, both verbally and in writing, including presentation and negotiation skills
• Demonstrated strong leadership, team-building, and coaching skills
• Demonstrated strong interpersonal and customer service skills, and ability to create alliances and establish and contribute to a high degree of teamwork and collaborate with diverse groups

Confidential, Madison, WI

Environment: Microsoft SharePoint 2010, Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), MicrosoftVisio, Microsoft SQL, File Zilla FTP Client, ClearQuest, JIRA, Sales force, Agile

Responsibilities:

• Created Business Requirement Document for implementation by IT vendor
• Employed Interview Method to elicit, analyze & validate requirements from business users
• Used Microsoft Excel to decompose requirements under descriptive fields for a linear view; Used Wireframes for a visual representation of requirements
• Scheduled and facilitated meetings between business users and vendor to clarify requirements and training on the vendor software
• Created Work-flow diagrams using Microsoft Visio and SharePoint Work-flow by collaborating with business users to identify & document gaps in procedures of functional areas
• Created User Acceptance Test Plan and obtained sign-off from business users to test IT vended solution
• Identified and documented Test Scenarios by collaborating with business users and technology team
• Mentored business users on how to create Test Cases and ensured Requirements Traceability with test cases
• Used Clear Quest and Salesforce to document and manage User Acceptance defects
• Maintained Testing Dashboard for reporting status of User Acceptance Testing
• Created Business Case collaborating with business owner mainly using interview method
• Created Scorecard for vendor selection via eliciting and documenting business and technical requirements
• Documented Vended Solution Alternatives (part of Business Case) with pros & cons post-attending vendor demonstrations
• Assisted Solution Recommendation by brainstorming & analyzing strengths & weaknesses of vended solution alternatives with business owner

Confidential, NJ

Environment: Agile/RUP, MS Access, MS Project, MS Visio, MS SharePoint, MS Word, MS Excel, Requisite Pro, Clear Quest, IBM rational Tool, Crystal Reports

Responsibilities:

• Responsible for creating UML modeling plans, use cases, process flows; wire frames and business requirements documentation using Visio & Requisite Pro
• Implemented analysis and requirement definition procedures according to the CMM standards followed by VZW
• Systems Documentation included Business Requirements Document (BRD), Functional Requirement Specification (FRS)
• Created “AS-IS” and “TO-BE” business process flow diagrams. Integrated process flow diagrams to show one end-to-end business model and process mapping exercise
• Involved in daily Scrum meetings to track the progress of the deliverables
• Experienced in organizing and facilitating issues that arise with billing and efficiently monitoring the billing system
• Collaborated with development team in identifying UI prototype elements from user’s perspective
• Involved in the design and development of the multiple mini websites, using UML Diagrams and Activity Diagrams in Change Management process
• Created and maintained the Requirement Tractability Matrix and performed a Gap Analysis in each stage
• Prepared User Acceptance Test cases on behalf of the user systems
• Assisted in designing tests plans, test scenarios and test case for integration, regression and user acceptance testing (UAT) to improve overall quality of the application in Content Management Systems

Confidential . Amityville, NY

Environment: Microsoft SharePoint 2010, Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), Microsoft

Responsibilities:

• Represented Requirements using alternative views, such as analysis models or visuals where appropriate (e.g. process models, process maps); Prepared requirements package for acceptance (sign off) from stakeholders
• Requirement’s Priorities was negotiated and resolve conflicts among stakeholders
• Identified requirements assumptions, constraints, risks, issues and dependencies
• Peer reviews of requirements documents was facilitated; Knowledge Transfer ensured where appropriate
• Requirements Traceability Matrix was developed and maintained
• Base lined requirements and managed changes utilizing established Change Control process
• Requirements Management Plan was created to include what deliverables will be produced
• Requirements Elicitation was conducted using brainstorming, document analysis, focus groups, interface analysis, interviews, observations and surveys/questionnaires
• Gap Analysis was performed to assess current state
• User, Functional and Non-functional Requirements was specified in an appropriate level of detail by decomposing high level requirements
• Requirements Analysis and Verification to ensure requirements statements are complete, consistent, concise, comprehensible, traceable, feasibly unambiguous and verifiable
• Coordinated requirement work efforts to ensure all requirements are consistent across the project and dependencies are identified and addressed

Confidential, Somerset, NJ

Business Systems Analyst

Environment: SharePoint MOSS (2007 and 2010), Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), Agile.

Responsibilities:

• Acted as primary face of IT to the internal Customer and liaison between the user community and internal IT resources for all content management needs, primarily SharePoint
• Interviewed business end users to determine and document requirements for data, reports, analysis, metadata, training, service levels, data quality, and performance
• Translated business requirements into system impacts and functional specifications; Worked with solutions architects and developers to translate requirements into technical specifications
• Collaborated with team members and business users to solution needed business requirements
• Validated that the SharePoint solutions meet requirements
• Educated the business on the SharePoint solution functionality
• Communicated effectively to keep business, IT and project personnel up to date
• Regularly conveyed status to stakeholders and management
• Identified high-level requirements for documenting detailed Business Requirements
• Facilitated customer meetings and Business design walk-throughs, data definition and GUI design sessions
• Documented approved Change Controls to add them into business design
• Conducted JAD sessions with the users and the developers
• Analyzed Test Strategies, Test Cases and Test Plans based on functional specification