SUMMARY

• 6+ years of IT experience and exposure to all phases of software development life cycle (SDLC) such as Analysis, Design, and Development & Implementation using SharePoint 2010.
• Experience in developing InfoPath Forms, Custom Web Parts, Event Handlers, Document Libraries, Lists, List definition, Site definition, Picture Libraries, Announcements, Wiki’s, Blogs, Team Sites, RSS Feeds, Discussion board.
• Used and worked on Third Party tools like Bamboo Web Parts, Co - Sign and Nintex Workflows
• Expertise in ITIL Process
• Experience wif business analysis and requirements in Agile Methodologies.
• Proven experience in maintaining 100% SLA and driven CSI in the support engagement.
• Excellent problem-solving skills.
• Has good experience in Offshore-Onshore Model.
• Knowledge of object oriented programming principals.
• Basic knowledge on HTML5 & CSS.
• Worked on SQL Server and has developed stored procedures
• Hands on experience using C#, ASP, ADO, JavaScript &IIS.
• Experience in exception handling, debugging, and testing in SharePoint applications.
• Extensive knowledge of SharePoint administration, development, troubleshooting, governance, content deployment across servers.
• Quick learner and adaptive to latest technologies.
• Experience in Healthcare domain.
• Proven Experience on interacting wif customers, SME’s, vendors and end users.
• Proficiency in technical documentation of the applications developed, modification and enhancement to the existing documentation.
• Experience in handling multiple projects.
• Experience in Knowledge transition and transformation.
• Excellent communication and interpersonal skills and a very good team player wif the ability to work independently as well.

TECHNICAL SKILLS

SharePoint & .Net framework: SharePoint 2007 & SharePoint 2010, C#, ASP.NET, Visual Basic, Lotus Notes

Web Specifications: Web services, HTML

Scripting Languages: Macros, VBScript, Lotus Script, Batch scripting, Powershell scripting

Database: SQL Server 2008 R2.

Planning & Designing tools: MS Project, Project Planning

Web/Application Servers: IIS 7.0/7

PROFESSIONAL EXPERIENCE

Confidential, Durham, NC

Service Manager

Responsibilities:

• Managing 7SharePoint2010 applications hosted in ‘On Premise’ Sharepoint environment developed for R&D Business unit.
• Managing a team of 8 members. Incident, Problem, Service Requests, Operations and Change Management are in current Scope.
• Responsible for WSR, MSR, Metrics tracking, Risk & Issues tracking, Escalation Handling, Client Communication, Knowledge Management, Project Management, Solution Delivery etc.
• Works on critical issue and the tickets that are not handled by the team members.
• Chair the CAB meetings to effectively manages and changes and ensure that they are rolled into Production
• Responsible for Pareto Analysis, Trend Analysis, Pivot Charting, RCA, Production Server issues resolution, Issue Debugging using Visual Studio 2010.
• Contribute towards new RFPs, creation of Slide deck for the new Sharepoint Support transition services
• Responsible for Pareto Analysis, Trend Analysis, Pivot Charting, Production Server issues resolution, Issue Debugging using Visual Studio 2010.

Environment: Sharepoint 2010, C#, SQL Server 2008, Infopath 2010, TFS, Nintex Workflows, Co-Sign

Confidential, Durham, NC

Sharepoint Service Lead

Responsibilities:

• Worked as a Lead for 2 Sharepoint applications designed to help study team wif information from different sources that enhance the study team to carry out the Clinical Study activities. Also, Sharepoint application being used to exchange study documents between Study, Country and Center, which helps to carry out the study related activities in an efficient manner.
• Hands on experience working wif claims based authentication for the Sharepoint applications. This is configured for both internal and external users.
• Responsible for RCA, Investigation, Debugging, Code fix, solutions deployment
• Responsible for creating Farm environment from the scratch for the development purpose. Worked wif SelfSTS for the claims in the Development environment.
• Managed the SQL Server databases for the Sharepoint applications
• Worked on the windows services, WCF services. Timer jobs, Event receivers.
• Worked as a L2/L3 Support Analyst for the applications under Support Scope.
• Responsible for SQL DB Backup and restore.

Environment: Sharepoint 2010, C#, SQL Server 2008, Infopath 2010, TFS, Nintex Workflows, Co-Sign

Confidential

Sharepoint IM Lead

Responsibilities:

• Worked as Incident Management Lead and has provided 3rd Line support for the Sharepoint application used by 100,000+ users in GSK hosted in the cloud - Microsoft Office 365. We handled about 1 Portal, 400 Community Sites, 14000 Team sites and about 55000 MySites.
• Coordinate wif Microsoft (L4 Support) and handles the issue end-to-end towards issue resolution.
• Worked wif Microsoft TAM and Premier field engineer for the issues escalated from the MS L1 helpdesk.
• Worked as Site Collection Administrator for all the Community and team sites hosted in O365 and helps the users wif the OOB features and minimal coding if required.
• Created a KB articles as part of Continuous Service Improvements.
• Has automated the Migration of data from the file share to the Sharepoint Document libraries using batch script.
• Developed a Excel based Macro to pull out the pages from the Pages Library of a particular view and show it up in the Excel spread sheet. Macro was created based on the requirement received from client end for Audit purpose.
• Developed an Excel based Macro to fetch user details based on domain/userid. User details like FName, LName, Business Phone Number, mail id etc been fetched. Has used the sedservice and SOAP protocol to fetch the details in the excel spread sheet using Macro.
• Used Batch Script in order to copy the data from a SharePoint library to the local drive - Data Backup requirement
• Automated a deletion of about 8000+ MySites. Has developed a VB script for the same. Script was designed in such a way that it runs on UI and deletes the MySites which eliminates the risk of deployment of script at the Server level which was considered to be an Overhead during the time of migration from SharePoint 2007 to SharePoint 2010. Deletion of 8000+ MySites helped the client to go for smooth migration.

Environment: Sharepoint 2007 &2010, MOSS 2007, C#, SQL Server 2008, Infopath 2007 &2010, TFS, Nintex Workflows, Bamboo Solutions, Kwizcom solutions, VB Script

Confidential

Lead Consultant

Responsibilities:

• Played both Lead and Technical Consultant role for the Archiving and Decommissioning project:
• Analysis, Planning, Execution, Reporting and solutions for decommissioning including data archiving.
• Explored, extensively tested and customized a third party tool to suit the client's Lotus Notes database archiving requirements during the PoC stage. Since, PoC was very successful, we won the bid for about 35 Lotus Notes databases for Archiving and the requirement is to convert lotus notes documents from 35 databases into PDF/A - a long-term retention format recommended for archiving.
• Automated the basic command line functions me.e. Copy, Move, Rename etc for huge file count (Say 100,000 files) using batch Script which helped the Client to reduce the man-effort and eliminating the manual intervention.
• Automated the notes documents extraction process using a custom lotus notes script thereby minimizing the manual efforts and also passed on substantial monetary benefits to the customers.

Environment: Lotus Notes 6.5, Lotus Scripting, Batch scripting, VB Scripting

Confidential

Archive Analyst

Responsibilities:

• Responsible for creation of Decommissioning Plans & Reports, Analysis of Hardwares, and Softwares and Databases for the application.
• Data Archiving (Structured and Non-Structured data).
• Batch Scripting for Data archiving.
• Used batch script to data migration from Server to the local machine which reduced