Office 365 Concierge / SharePoint Resume

SUMMARY

Perform capacity planning, governance, compliance, data loss prevention, auditing, and role - based management on SharePoint Farm
Perform configuration of SharePoint Applications and Features
Use Remedy to provide Level III Support to clients in different Hospital regions
Perform teh practice of creating Libraries, List, Web Parts, and Workflows using Nintex and SharePoint Designer applications
Strong working noledge on Microsoft Office 365 SharePoint Online 2013
Help customers plan for migrating mailboxes from on premise Exchange Server to Exchange Online
Assist customers wif configuring Exchange Online permissions, mail flow, public folders, and compliance management
Excellent communication skills; demonstrate teh ability to be self-efficient and working in a team setting.

PROFESSIONAL EXPERIENCE

Confidential

Office 365 Concierge / SharePoint

Responsibilities:

Assist customer wif designing their SharePoint Online site
Provide clients wif business solutions using SharePoint functionality so dat processes are aligned wif their business objectives
Perform teh creation of site collections, document libraries, and SharePoint permission groups to leverage access in teh organization
Consult wif compliance management features dat can be implemented on SharePoint team site to promote security and secure information
Advised clients on teh usage of OneDrive for Business, Content Types, Web Parts, navigation, creating sub sites, views, and customizing teh SharePoint site using SharePoint Designer
Perform troubleshooting of OneDrive for Business, Permissions, and SharePoint features and functionality

Confidential, Nashville

Systems Engineer / SharePoint

Responsibilities:

Work wif Senior SharePoint Application Engineer on SharePoint migration
Work wif Information Technology Collaborative Services department on SharePoint Governance, Auditing, Compliance Management, and Data Loss Prevention procedures.
Document Client Support Model, Service Offerings, and SharePoint farm environment
Perform migration of customizations using Sharegate migration tool
Provide Level III support to HCA associations and partnerships
Perform PowerShell scripting to configure multi-server SharePoint farm
Use Remedy ticketing system to resolve customer SharePoint issues
Responsible for SharePoint Online and OneDrive for Business project tasks
Use Clarity Project Management application to manage project resources
Perform as a SharePoint Online Administrator and also provided support for Office 365 SharePoint Online & OneDrive for Business clients

Confidential

SharePoint Administrator

Responsibilities:

Perform configuration, monitoring, and manage updates across teh SharePoint 2013 Three Tier Farm
Perform teh adding of additional application and web front end servers to teh farm
Create InfoPath forms for SharePoint Form Libraries
Create SharePoint Web Applications, Site Collections, Subsites, SharePoint List, and Libraries
Develop and deploy a site hierarchy and intranet site which consists of several business units
Prepare and perform migration of Windows SharePoint Services, SharePoint 2007, SharePoint 2010 to SharePoint 2013 platform
Deployed Nintex Workflow solution across teh farm to build and customize workflow processes
Configure SharePoint’s Search Service using PowerShell, executing and scheduling crawls, and indexing of content
Perform migration of business customizations, SharePoint Lists, and Libraries using Sharegate Migration Tool software
Provide technical support to all levels of users in teh business so dat business can continue as usual

Confidential

Technical Support Engineer Level II

Responsibilities:

Provide client support, technical resolution, consulting, and implementing best practices on Microsoft Office 365 product versions 2010 and 2013
Assist clients wif planning and implementing Active Directory Federation Service, Single Sign On application, and Exchange Hybrid configurations
Assist customers wif planning of migration from on premise to Office 365 cloud
Perform configuration of In-Place eDiscovery, Auditing, Retention Policies and Tags
Perform configuration of creating send connectors, rules, accepted domains, and public folders
Support clients wif teh creation of Site Collections, List, Libraries, and adding Web Parts to web applications
Assist clients wif setting up permissions, administrative and user roles, and setting up Outlook Web App policies
Able to work independently and efficiently, exceptional on analyzing, diagnosing, troubleshooting, and resolving issues