SUMMARY

• SharePoint Analyst / Business Analyst with nearly 20 years of providing complete web site project lifecycle services in a myriad of corporate and government environments.
• Additionally, have 10 years of experience in technical writing / corporate communications and eight years of experience working with computer hardware, security, and networking.
• Possess strong communication, problem - solving, evaluation and management skills developed through a variety of projects.
• Experienced in SharePoint administrative and training duties in working with the customer to provide the best user experience and to increase end-user awareness and adoption of software and processes.
• Experienced in creating and maintaining corporate security and governance models appropriate to the organization.

TECHNICAL SKILLS

Applications: CompTIA Security+, AIIM Electronic Records Management Practitioner, Microsoft Certified Application Specialist - Microsoft Office Outlook 2007, CIW Web Design Specialist

Web: HTML; CSS; DHTML; XML; ASP; PHP; JavaScript; Java

PROFESSIONAL EXPERIENCE

Confidential, Auburn Hills, MI

Office 365 Administrator / IT Systems & Tools Team Lead

Responsibilities:

• Created Federation with on-premises Active Directory for Single Sign-On for desktop and mobile environments.
• Created OneDrive for Business deployment for all users and teams. Migrated data from local network drives.
• Created Office 365 Groups and Microsoft Teams for departments, teams, and projects.
• Created SharePoint Publishing sites for employee resources, including new site map for ease of use.
• Created Video Portal for repository of engineering test videos.
• Created tokenized trust for secure data transfers with external customers.
• Worked with corporate Messaging Team to coordinate Exchange migration to cloud.
• Liaison to Magna corporate Office 365 planning committee to create corporate governance, record retention and security policies.
• Provided training to teams coordinated with team migration.
• Worked with Microsoft to resolve system issues, as needed.
• Created security models for all levels of portal.
• Created retention plans for document and record retention.
• Created project plans, requirements documents, test plans, communication plans and user training as needed.
• Create monthly Service Level reports for IT Manager
• Create web-based and email alerts to notify user community of issues affecting application up-time.

Confidential, Southfield, MI

SharePoint Analyst / Communications Specialist

Responsibilities:

• Worked with department managers to determine site permission models for all areas of site to ensure proper levels of access throughout the site.
• Interviewed department representatives to determine message and timetable for communications.
• Created Service Company Communications site to provide outlet for processes used in creating communications and SharePoint sites
• Documented internal team processes and created internal Communications Knowledgebase.

Confidential, Stratham, NH

SharePoint Analyst

Responsibilities:

• Worked with department manager to create corporate New Employee Onboarding process and site for user information storage.
• Worked with department manager to create Annual Employee Review process and site for user information.
• Provided site technical support as needed.

Confidential, Bloomfield Hills, MI

SharePoint Trainer / Training Coordinator

Responsibilities:

• Two-day Site Administrator course. Trained over 400 Site Admins in six-month period.
• One-day Nintex Workflow 2010 User course.
• Half-day End User overview hands-on demonstration.

Confidential, Detroit, MI

Business Analyst / Enterprise Content Management Consultant

Responsibilities:

• Created detailed requirements documents for eGovernment portal enhancements based on interviews with senior county managers.
• Created detailed requirement traceability matrices to ensure requirements are tracked back to the requirements documents.
• Worked with developers to ensure project dates remained on target.
• Created detailed use cases to document development test procedures.
• Worked closely with project managers to implement and test systems.
• Led creation and maintenance team for document and records management system for Wayne County personnel.
• Created end-user training and training documentation for various projects.
• Created scalable permissions model for access to system for user community. Applied model to all offices and departments in rollout.
• Created end-user and administrative documentation for eGovernment.
• Involved with streamlining of server farm, for ease of replication to new eGovernment customers.
• Acted as third-level support for technical issues from users.

Confidential, Warren, MI

SharePoint Analyst/ Trainer

Responsibilities:

• Led portal User Interface redesign when migrated from SharePoint 2003 to MOSS 2007.
• Created site requirements based on feedback from interviews with key users and surveys.
• Created new user interface implemented within many team sites.
• Worked with base Department of Information Management to investigate and provide single sign-on solution.
• Created drop-down menu-based navigation to simplify navigation.
• Added and maintained users and groups within Active Directory.
• Created graphics for use within portal.
• Created new portal for PM TV (Program Management Tactical Vehicles).
• Researched and tested various third-party software tools for integration.

Confidential, Ellisville, MO

Technical Writer

Responsibilities:

• Attend regular status meetings to track progress of implementation.
• Write pre-release member bulletin articles on upcoming changes.
• Work closely with business analysts to create documentation and to promote items into production.

Confidential, Troy, MI

Technical Writer

Responsibilities:

• Created user manual for Publisher’s Advantage.
• Attended “Train the Trainer” classes to learn system and document for use in end-user classes.
• Consolidated material from twenty classes into six end-user classes.

Confidential, Troy, MI

Technical Writer

Responsibilities:

• Created MAS Systems Control Review Process documentation, in accordance with Sarbanes-Oxley Act.
• Created MAS Phase I User Manual, MAS Operations Manual, and MAS Disaster Recovery Plan.

Confidential, Southfield, MI

Communications Specialist

Responsibilities:

• Consolidated a collection of ten department Web sites into a single site.
• Created beta version of re-branded ITO Web site.
• Created web-based document submission tool for standard process.
• Created guidelines for document submission to site for content owners.
• Created 2002 Ford Credit ITO Department Annual Report

Confidential, Troy, MI

Web Content Manager

Responsibilities:

• Designed site map & site layout with webmaster.
• Liaison to Dow steering committee providing direction on site.
• Created templates for design of web site sections.
• Created guidelines for site document submission for content owners.