SUMMARY:

• Total IT Experience of 9 Years and more than 6 years of experience in SharePoint technologies such as Microsoft Office SharePoint server 2013, 2010, Microsoft Office SharePoint Server (MOSS) 2007, InfoPath Designer 2010 and SharePoint Designer 2010.
• Hands - on experience in designing, installing and configuring SharePoint 2013 3-tier farm (SQL, Web front and App server) with all required App services (my sites, search, excel services, etc.) Going to take the Microsoft 70-331 exam in the next few weeks.
• Experienced in designing and implementing SharePoint architecture, setting up SharePoint services, web application, IIS, SQL databases and managing site collections and sub-site hierarchies.
• Experience backing and restoring SharePoint farms, databases, sites, site collection and individual list items and documents using Symantec and Doc-Ave.
• Experience managing, configuring and administering Doc-Ave backup and migration tool for SharePoint.
• Over 4 years of experience in K2 Blackpearl business process management solution, including smart form creation and development, smart object deployment, and workflow design and publishing.
• Over 8 years of experience in computer/server hardware and software troubleshooting.
• Extensive experience with Windows server 2003/2008/2008R2/2012 and Windows server 2012R2.
• Strong experience in troubleshooting, designing and administering Microsoft technologies, such as active directory, server roles/features design and permissions, DNS, DHCP, group policies, organizational unit structure and best practices, delegation and replications.
• Expertise in patching, updating and working with Microsoft support team on various service packs and CU update issues on Windows server editions (2k3, 2k8, 2k12..)
• Experience administering, configuring and troubleshooting Microsoft Exchange 2007 and 2010 enterprise editions.
• Hands-on experience installing and configuring a 3-tier Exchange 2013 environment (CAS/Mailbox server/Edge transport). Going to take the Microsoft 70-341 exam in the next few weeks.
• Strong experience using VMware Vcenter, installation, configuration, setting up hosts, networking, virtual switches, virtual machines, resource pools and SAN storage.
• Expertise in managing/configuring/deploying and troubleshooting McAfee Antivirus enterprise edition using centralized EPO/administration tools, complete with worldwide scheduling and region specific settings.
• Experience using document management system features (SharePoint, Docuware) ranging from planning to administration and deployment.

PROFESSIONAL EXPERIENCE

SharePoint/K2 Consultant

Confidential

Responsibilities:

• Troubleshooting WFE Server and adding it to the network load balancer (Successful)
• Troubleshooting SharePoint 2010 Search results and people search (Successful)
• Fixing permissions for users/site collections. (Successful)
• Troubleshooting custom SharePoint branding. (Successful)
• Migrating SharePoint forms and processes to K2 workflows and smartfroms
• Creating K2 smartforms and K2 processes to streamline business procedures
• Creating global company Portal to access all K2 business application

K2 Admin/Developer

Confidential, Houston TX

Responsibilities:

• Sole SharePoint administrator and developer for +1500 users worldwide.
• SharePoint farms monitoring, maintenance, configuration and patching as needed.
• Used Central Administration to manage errors, logging, service applications, replications, site collections and deploy solutions.
• Configured my sites for all users in the company with exclusions to avoid replicating groups, contractors and consultants.
• Configured trusted locations, thresholds, throttling for better SharePoint experience and performance.
• Built 2 SharePoint 2010 farms, each was a 3 tier farm (SQL, Web front and App). One was a QA environment, and the other was an exact replica of the production environment.
• Created my own VM machines for the QA and the replica farm, set up SQL server on Windows server 2012. Configured, installed and maintained all aspects of the SharePoint farms and kept them up to date. Used both farms to run tests, try third party solutions and test updates before applying or installing them on our critical production environment to ensure a 100% success rate during maintenance of the production environment.
• Updated DNS records, configured IIS and set up redirection for QA and the replica farm.
• Created the mail send connectors for SharePoint farms on Exchanges 2007 and 2010 and made sure that each SharePoint farm had an SMTP instance running in case of an Exchange failure. Emails from SharePoint would not get lost but rather would be kept in the drop folder until connection to exchange was restored.
• Installed/configured/deployed third party solution based on research and the need to extend SharePoint capabilities.
• Managed SharePoint user permissions for site collections, blogs, sites, sub sites, web parts, lists and libraries.
• Regularly modified lists, document libraries and Web Parts content based on user feedback and input.
• Wrote manuals to help users adopt SharePoint use and to facilitate the use of the many systems I built on top of SharePoint 2010.
• I built a few systems on top of the SharePoint 2010 using lists, libraries, InfoPath 2010, and SharePoint Workflow. The following are few of the many systems I built:
• Created a completely automated and paperless expense report system, cutting down on paper having to be mailed/transferred/handed from office to office or person to person with email notification, custom item permissions and weekly reminder.
• Created an incident management system that met the various needs of all the company departments. The system helped gather incident data needed to perform root cause analysis, and was used to update procedures in order avoid the same incidents in the future. The system delivered unique permission for critical incidents and sent email based on region and incident classification using OOB SharePoint workflow and InfoPath 2010.
• Created an internal ticketing system that helped our support team to focus more on resolving incidents rather than collecting information from users. The system improved efficiency and gave users access to view their tickets lifecycle with a click of a mouse rather than calling the helpdesk for updates.
• Created a system that helped administration to manage company assets, ranging from Cars to floating fuel credit cards. Completed with availability, scheduling and email notification using OOB SharePoint workflow and InfoPath 2010.
• Sole K2 Blackpearl ( from version 4.5 to 4.6.10) administrator and developer for the whole organization
• Installed, configured, maintained, updated and patched K2 blackpearl on premise
• Created QA environment for proof of concept testing and deployment prior to production release for company users.
• Helped the IT project coordinator gather requirements from various departments and was responsible for 100% of all development aspect of the K2 projects.
• Integrated K2 blackpearl with various line of business systems like Coda Financials, SharePoint, and Operation’s invoicing system using SmartObjects.
• Created various K2 SmartObjects for bringing data from different data sources such as SQL Server Database, SharePoint Lists and libraries.
• Generated PDF documents based on user needs using K2 smartforms and K2 smartobjects.
• Developed robust K2 workflow, Smart forms using K2 blackpearl tools, K2 studio designer and K2 web designer.
• The following are few of the systems I developed using K2 blackpearl:
• Created a competency assessment system for field engineers to help them advance their career. Used K2 rules and smart form to filter competencies based on the field engineer’s current proficiency status, position title and previous requests to show only the relevant competencies that the user is authorized to apply for. The system also helped managers assess engineers, run reports and easily view each engineer’s proficiency level.
• Exposed few databases to end users to update and manage records, thus freeing the database admins to do more backend maintenance. All the while making sure only allowed users got access based on active directory group membership and SharePoint group membership using K2 SmartForm and SmartObjects.
• Created a complete invoicing approval system that included administration, operations, accounting and regional managers. Used the SharePoint document management feature and approval/rejection rules to update the invoicing database, job database and accounting’s pricing figure. I also added a reporting and task escalation features.
• Saved the company money by switching to K2 reporting, HMTL notification and K2 smart form views instead of using accounting’s costly reporting software.

Systems support/Systems administrator

Confidential, Houston, TX

Responsibilities:

• Created hard drive-based images instead of DVDs, reducing laptop restore time by more than half.
• Evaluated and chose remote connecting software to company’s rig PCs.
• Deployed Docuware across multiple departments and trained end users.
• Researched end-user software and hardware products and made selections that satisfied both productivity demands and the end users.
• Managed and configured Vmware infrastructure, VM machines and storage.
• Monitored VMware health, disk space, Hypervisor and HA (High Availability).
• Managed Virtual/physical Windows servers 2008/R2 and 2012/R2.
• Configured and utilized system monitoring software to ensure 24/7 uptime of enterprise systems and participated in rotational on-call support.
• Fixed, troubleshot, upgraded servers, desktops and field laptops.
• Managed Iron Port spam filter.
• Managed Blackberry server and provided user support (BES).
• Managed permissions and user access to files and servers.
• Provided technical support to satellite offices.
• Installed, troubleshot, and configured IM messaging software (Lotus Sametime/Microsoft Lync).
• Upgraded, troubleshot, and administered Active Directory.
• Configured, deployed, supported, and troubleshot Windows XP/Vista/7.
• Administrated and configured Exchange 2003/2007/2010 Enterprise.
• I have a general knowledge of SharePoint 2007.
• Configured, managed and deployed McAfee Virus Scan software through EPO.
• Managed and configured DR plan using Symantec Backup Exec/DocAv.
• Installed and troubleshot Checkpoint FW-1/VPN-1 client side.
• Configured and troubleshot Citrix and Citrix Secure Gateway technologies.
• Configured and troubleshot TCP/IP, DNS, DHCP and WINS.

Manager

Confidential

Responsibilities:

• Installed & upgraded operating systems
• Diagnosed and troubleshot hardware and software matters
• Maintained network infrastructure and internet connectivity availability
• Troubleshot TCP/IP-based network issues
• Store opening and closing manager
• Oversaw store finances