TECHNICAL SKILLS

• .NET Framework
• Active directory
• DNS
• Citrix
• SharePoint
• SharePoint 2007
• SharePoint 2010
• SharePoint 2013
• SharePoint Designer
• InfoPath 2013
• WordPerfect
• Oracle
• Seibel
• SAP
• CSS (30 Wpm).
• Coding ICD - 10 /CPT/ HCPCS
• Insurance Verification
• Medical Terminology
• Scripting XML/ PowerShell/ SQL
• SharePoint 2013 Familiarity
• Agile/Scrum Methodology
• ANSI X12 837
• 834
• 997
• Technical Writer
• Claim Approval/Retrieval Numbers
• QA/Software Testing
• EMR Systems
• Software Implementation/Testing
• Business Writing

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, Ga

SharePoint Administrator /System Administration/ Social Media Administrator

Responsibilities:

• Developing workflows and forms for SharePoint site.
• Updating older SP documentation and setting retirement schedule.
• Maintaining old SharePoint 2010 while reproducing functionality and migrating data to SP2013 environment.
• Maintaining legacy Learning Management System while evaluating new LMS systems
• Implementing Cornerstone Learning Management System.
• Building and development of HSSOndemand website, Multiple Facebook pages for regional branches, Twitter, Instagram, and corp LinkedIn business page.
• Hiring and Managing Social Media Coordinator.
• Testing and Implementing SharePoint solutions server and third party reporting tools.
• Implementing and configuring Cloud based PBX lines for multiple branch locations
• In the field Recruiting, Interviewing and Drug testing talent.
• Administrating and training on SharePoint Solutions, Social media, Text marketing, Automated announcements, social media.
• Purchasing and approving marketing posters online ads and Text Marketing Codes
• Business travel to assist with recruitment, training, vendor evaluations.
• Developing and integrating mobile app.
• Managing Social Media Marketing campaign.
• Administrating Mobile app Portal
• Scheduling Mobile Jobs Alerts and Announcements.

Confidential, Atlanta, Ga

Service Analyst /IT System Administration

Responsibilities:

• Functions under the direction of the IS Manager. Analyst answers incoming customer inquiries via personal request, telephone, email and/or web concerning network, software and systems or hardware related incidents for over 30,000 users.
• Analyst will research, diagnose and resolve moderately complex system hardware PC Tablets and smart phone, software, network, and operator issues including installation, configuration, and training on the systems in use. Analyst must maintain accurate records and be thorough in documenting outcomes. Call center developing and implementing support for products and services.
• The position requires interfacing extensively with end users, peers, and other Information Technology personnel for the resolution or escalation of desktop related incidents.
• Analyst promotes excellent customer service and strong communication skills to ensure quality service threw Remedy incident/call tracking.
• Analyst will occasionally contribute on projects of low to moderate degrees of complexity so as to ensure smooth transition to support, identifying training and process enhancements
• Analyst will train team members and be responsible for ensuring documentation and contributions to the knowledge base are occurring regularly (as applicable).
• Analyst supports user of 200+ Legacy applications as well as new Epic EMR applications

Confidential, McDonough, GA

SharePoint System Administrator/ Instructor

Responsibilities:

• Provide under employed students with administration knowledge of SharePoint 2010 and preparation for MCTS 70-667 Exams.
• Lesson plan includes lecture, instructor provided real world examples, instructor lab walk thru, video examples, student lab exercises, weekly module review and testing. Review of certification exam questions from several exam test engines. SharePoint Implementation training
• Work with other instructors to create virtual machine using VMware application for student lab usage. Provide weekly reporting for Confidential and GDOL review. Design SharePoint process work flows, requirements documents and presentations
• Meet with Confidential to discuss student concerns and course progress.
• Teaching 15 Modules of Curriculum: Introduction to SharePoint 2010, Creating Intranet, PowerShell fundamentals, modifications and diagnostics, Administering and automating SharePoint, Configuring Content Management, Configuring Authentication, Securing content, managing SharePoint customizations, Configuring and securing SharePoint services and services applications, User profiles and social networking, Administering and configuring SharePoint search, Implementing productivity service applications, Installing and upgrading to SharePoint 2010, Implementing business continuity, Monitoring and optimizing SharePoint performance, SharePoint online and office 365.

Confidential, Atlanta, GA

SharePoint System Administrator/ Trainer

Responsibilities:

• Provide training for internal Danya staff and CDC staff on SharePoint usage, design, and best practices.
• Create training documentation and training site environments and On Demand Training Videos.
• Assist in the Creation and Management of SharePoint Workflows, Sites, Lists and Document libraries and Web parts.
• Assist with all SharePoint Implementation, Training, CDC enrollment and Site Building needs.
• Evaluate, propose, and document standards and best practices related to network and internet systems, their implementation, maintenance, security, and administration.
• Participate in projects to implement applications to the Windows Web Server Infrastructure in support of a business need or a business solution.
• Interface with customers, peers, and managers to evaluate and understand business needs.
• Work with database administrators to improve performance requirements for high volume transaction processing and reporting. Review and assist with backup and recovery design and planning.
• Work with SharePoint Architect to establish deadlines for completion of project deliverables Assist with disaster recovery implementation plan and execute DR testing for internet/intranet web servers and/or applications. Design of process flows, requirements documents and presentations
• Provided 24/7 support of the SharePoint Intranet Applications.
• Provided 24/7 on-call to respond to critical events after business hours site users. Additional responsibilities may include, and is not limited to, primary or backup support for Identity Management Solution, Portal application, Content Management solution, SharePoint Services. Assist with Migration of SharePoint from 2003 to SharePoint 2007 and 2007 to SharePoint 2010.
• Provide weekly, monthly, and quarterly reporting on help desk issues and CDC Global Health site usage.

Confidential, Atlanta, GA

Business Analyst

Responsibilities:

• Writing of development tasks, and EDI software enhancement specs, submitter profiles for claim submissions to insurance payers and clearing houses.
• Write detailed knowledge base articles on defects and resolutions I troubleshot and resolved for company knowledge base and external KB. Provide quick resolution knowledge base articles to 1st level support reps, team leads and other developers.
• Identify and escalate software defects to programming for corrections in hot fixes and future releases.
• QA programming software hot fixes to insure correct design for client resolutions and future releases.
• Assist in the Implementation of Next Gen Systems, development of functional, conceptual and logical design specifications.
• Claim testing of software to meet 5010 requirements with payers and clearinghouses.
• Work escalated support tickets from 1st level support. Create and train colleagues on Project Management tools in, Microsoft SharePoint.
• Create shared environments to speed up development on major projects for group members and track progress of designs.
• Meet weekly with EDI developers, programmers, and quality assurance team members to prioritize, track, or retire enhancement request or defects in older and currently developing software.
• Perform remote desktop training of ERA Claim file importing 1on 1 with clients and monthly with groups of clients.
• VPN into company network to work from home as needed during inclement weather.
• Subject matter expert and resource for support, I&T, sales, QA and Documentation. Resolve complex client claims/ERA and RTS issues.
• Schedule, coordinate and facilitate requirements gathering sessions with the business to identify and drive complete requirements.
• Second tier support for Claims/ERA and RTS clients.
• Work with Development on Claims/ERA and RTS issues.