SUMMARY

• Exceptional skills in transforming technical subject matter into clear, customer - oriented documentation, analyzing and communicating complex business processes, and coordinating individuals and teams across multiple disciplines.

PROFESSIONAL EXPERIENCE

Confidential

SharePoint Administrator

Responsibilities:

• Six Sigma 5S applied to SharePoint architecture
• Process development and technical writer
• Training plan development
• Provide scheduled SharePoint training as well as ad hoc training

Confidential - Moline, IL

Sr. Knowledge Management Analyst - Operational Solutions Architect - Technical Writer

Responsibilities:

• Strong technical writing skills for quick reference documentation and process development.
• Successful experience in building proofs of concept and demonstrating them to senior leadership
• Researches, writes, and edits internal and external written products such as articles, presentations, website materials, and, missions, vision and goals of department operations.
• Strategic business analysis - development of vision, mission, goals, objectives and strategies.
• Successfully supported John Confidential World Headquarters’ user and data migration from John Confidential Forums to a SharePoint 2010 Enterprise class platform.
• Experience in the Agile Software Development Scrum Methodology environment including user stories and incremental Sprint delivery.
• Successful implementation of custom multi-site search capabilities.
• SharePoint 2010 & 2013 Enterprise class developer.
• Office 365 SharePoint developer.
• Extensive data mapping experience using the Metalogix migration tool.
• Successful implementation of HTML scripts for custom site design requirements.
• Nintex Workflow 2010 developer.
• Effectively supported John Confidential ’s Enterprise Content Management Network upgrade and enhancement through web-services support.
• InfoPath 2010 & 2013 form developer.
• Knowledgeable in the area of creating SharePoint user groups in order to streamline site collection security parameters along with creating User Profiles and creating My Sites.
• HTML programming language.
• Successfully designed, integrated and trained end users on the new functionality of their SharePoint sites and InfoPath forms.
• IT structure and migration process development.
• SharePoint Designer 2010 workflow interface integration and development.

Confidential - Washington, D.C.

Technical Systems Analyst

Responsibilities:

• Experience using Agile Software Development Scrum Methodology including incremental sprint delivery and metrics tracking.
• Possess a firm understanding of client as is/to be requirements.
• Assisted senior leaders to implement integration strategies and plans to support regional or functional priorities that enabled community-wide collaboration and intelligence sharing, including virtual communications and community outreach and engagement.
• Met one-on-one with customers to discuss and document new system/site business requirements while effectively addressing areas of concern.
• Technical SharePoint proficiency with creating a site navigation bar, associating each tab with a page and constructing a corresponding a drop-down menu to each site navigation tab.
• Wrote and implemented a training strategy for an external audience providing simple instructions about a complex SharePoint 2010 IT system platform.
• Experience constructing feedback forms that utilize InfoPath 2010.
• Familiarity with knowledge management and knowledge sharing strategies.
• Assisted with SharePoint site policy development such as records retention, terms of service, and community of interest charter documentation.
• Knowledgeable with SharePoint Content Approval and Approval Workflows.
• Proficient with SharePoint 2010 Site Web Analytics and exporting that data to spreadsheets for performance management review and documentation.
• Designed and implemented SharePoint 2010 Social Networking and Information Sharing capabilities such as Discussion Boards, Blogs, My Sites, and Wikis.
• Demonstrated ability to configuring views and columns for lists.
• Supported the Communications and Outreach Teams with the successful on-boarding of over two-hundred user acceptance testers (UAT).
• Customized the look and feel of standard SharePoint sites.
• Aided in the successful construction of the SharePoint 2010 based HSIN Release 3 Sensitive But Unclassified (SBU) information sharing portal proof of concept.
• Supported Operations & Maintenance tiered support for Help Desk operations.
• Experience using third party tools for awareness and collaboration including: Jabber Instant Messaging; Adobe Connect; OneView Geospatial tool; iCAV Geospatial tool; and ArcGIS Geospatial tool.
• Assisted with the successful on-boarding of initial users through Identity Proofing (IDP) security measures such as setting up partner accounts, passing through system security questions, and receiving their One Time Pass Code (OTP) via email or SMS.
• Involved with the HSIN Enterprise user and data migration from SharePoint 2003 to a SharePoint 2010 platform.

Confidential, Davenport, IA

Shift Manager

Responsibilities:

• Interpreted, developed, and summarized standard operating procedures (SOPs), regulations, and policies for clarification, and ensured their accuracy.
• Analyzed user training needs, selected training/instructional methods, and developed a training program for the Direct Touch POS internal network.

Confidential - Washington, D.C.

Policy Analyst Intern

Responsibilities:

• Collected, verified and analyzed open source material from a variety of electronic databases in an effort to assist in the composition of official written documents.
• Assisted in analysis of HSIN IT security and remediation plan to resolve over four-hundred identified weaknesses.
• SharePoint 2003/2010 content management analyst.
• Prepared draft summary reports and oversight responses to inquiries from the U.S. Government Accountability Office on perceived program deficiencies.
• Supported user acceptance testing and integration of Integrated Common Analytical Viewer (ICAV).
• Assisted upper management in applying communication and marketing skills and developed reports, studies, and briefings to develop an internal and external outreach program for the HSIN IT program while gathering user requirements to inform and train a wide spread and diverse user base.
• Supported the implementation of security awareness programs and IT security training.
• Prepared written articles based on research of diverse subject matter and initial drafts of technical reports and other programmatic materials related to cloud computing in regard to IT security and HSIN.

Confidential, Macomb, IL

Graduate Research & Teaching Assistant

Responsibilities:

• Responsible for the successful coordination of research material, compilation of research data, review and analysis of data, and documentation of reports in final draft form.
• Developed surveys and qualitative questionnaires to measure voting attitudes and intentions for presidential and mayoral elections.
• Developed training documents, training courses, multimedia presentations and training aids in support of the political science department.
• Conducted professional interactive, engaging training sessions for diverse adult audiences.
• Responsible for conducting the computation of the downstate election results for the entire 2010 Illinois Primary Election, this required extremely accurate data review and analysis for compliance with regulatory guidelines regarding voter counts.