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Share Point Administrator - It Specialist Resume

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SUMMARY

  • A college graduate with a Bachelor of Science degree in Information Systems now working as a Share Point Admin at the U.S Department of Health and Human Services Office of the Assistant Secretary for Preparedness and Response (HHS/ASPR).
  • I have worked in the business and IT atmosphere for 8 years. My advanced skills are within customer support, software support and web application support issues.
  • I’m currently utilizing these skills daily within the Windows Environment.

PROFESSIONAL EXPERIENCE

Confidential

Share Point Administrator - IT Specialist

Responsibilities:

  • Troubleshoot user problems in SharePoint 2010 newly migrated to the ASPR Portal.
  • Tier 2 for the HHS/ASPR SharePoint Portal - Design, permissions, work-flows, pages and libraries.
  • Assisted users at HHS / ASPR with building, designing sites, and all other SharePoint 2010 issues.
  • Site Template creation and Modification / Configuring / Creation of site contents (blogs, fields, Webparts, document libraries, Calendars and Lists etc)
  • Discover more efficient techniques to resolve issues related to SharePoint and to implement efficient business continuity during the state of emergency or a disaster.
  • Maintain security and permissions, controlling access to SharePoint sites and subfolders.
  • Identify and solve technical issues with users using the ASPR portal and tele-working.
  • Follow up with clients to ensure optimal customer satisfaction.
  • Remain up-to-date on the latest SharePoint technologies and solutions applicable to company products.
  • Log all incidents accurately using the Pier System, maintaining documentation of problem cause, impact and resolution.

Confidential

Help Desk Lead

Responsibilities:

  • Troubleshoot network connectivity, network printing, network drives and user intranet access issues. (WAN/LAN)
  • Using Active Directory to modify User Accounts, Servers, Machines, and Group Policy (Administration & Troubleshooting)
  • Managed security & permissions, across the OJP network
  • Configured, Deployed, installed, and troubleshoot workstations and software
  • Created, assigned, & resolved user incident requests & tickets using Heat
  • Installed, configured, operated and troubleshot Tier 1-3 Windows XP and Win7 Issues
  • SupportOutlook and Exchange 2010, maintenance, troubleshooting, configuring
  • Maintained the LAN network operations, including limited hardware and software installation and set-up, documentation, administration, technical maintenance and user support
  • Troubleshoot software issues and coordinate preventative maintenance of equipment.
  • Blackberry (BES) activation, setup & support, troubleshooting
  • Imaged, configured, maintained and troubleshot applications for Win 7 Enterprise.
  • Assisted in the installation and updating of software, as well as the setup and troubleshooting of all equipment.
  • Oversaw the investigation and resolution of hardware and software issues both remotely and onsite.

PROFESSIONAL EXPERIENCE

Operating Systems / Mainframes: Windows XP, 7, Novell, DOS, TCP/IP, MAC OS

Software / Tools: MS Office Suite 2003/2007/2010, SharePoint MOSS 2007/2010, Adobe Suite, MS Exchange 2003, 2007, Symantec Ghost, Symantec Endpoint, Malwarebytes, SQL, Altiris, Citrix Console, Active Directory, BMC Remedy, HEAT call monitoring, Pier Incident System, Proxy Master, Novell Groupwise & Outlook (2003-2010), Novell ZENworks, Simpana CommVault, Blackberry Enterprise Server

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