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Sharepoint Administrator/developer Resume

TECHNICAL SKILLS:

Informatica Power Shell

Microsoft Office Suite: Excel, PowerPoint, Word, Access, Visio and Outlook

SharePoint

MicroStrategy

Adobe software: Photoshop, Captivate & Acrobat

HTML

Troubleshooting/Case management

Skill Summary: SharePoint Administration

Site development

Workflow development

How: To

Technical Writing

Runbook / SOP documentation

Policies & Procedure creation/implementation

Disaster Recovery Requirements/Action Plan

SharePoint design/implement/add/change/remove/maintain

Documentation warehousing

Database development/administration

Instructional Design/

Curriculum development

Conference Administration/Facilitation

E: Learning design/Implementation

facilitation/class presentation

Reporting/Analysis

Informatica data analysis & monitoring

Budget analysis/reporting

Hours reporting: over/under hours

Deep dive of Informatica workflows & develop requirements for change

Ad hoc reports

Assessment creation/reporting

Workforce Analysis

Inbound Call Center staffing forecasting

Agent Schedule creation/change/maintenance/Shiftbid

Alternate scheduling: holiday/PTO/VTO/vacation time

Break/Lunch scheduling

Real Time Analysis/Line adherence/Attendance

EXPERIENCE:

Confidential

SharePoint Administrator/Developer

Responsibilities:

  • Currently serving as administrator for Confidential ’s Home Furnishings Sales Nation sharePoint site, maintaining, streamlining permissions, workflows, forms, and site pages.
  • Created SOP documentation and How - to materials

Confidential

Runbook Analyst - IT Operations, Support

Responsibilities:

  • Currently building Business Requirements Documentation for Informatica stabilization efforts
  • Currently working with Systems Integration to deep dive areas of risk in informatica workflows and develop requirements/build action plans for revision/change
  • Currently working with Systems Integration Manager to build benchmarks and reporting for Informatica workflow and data transfer performance stabilization.
  • Currently acting as PM for integration of Informatica with Service Watch as part of Service Now for performance monitoring.
  • Currently working with Systems Integration on stabilization projects for Enterprise Data Warehousing, Central Inventory Management and Food Cost Management
  • Currently maintaining Problem Management root cause analysis and documentation.
  • Currently creating new/editing & maintaining current SOP documentation with IT Operations Support for monitoring infrastructure systems and services
  • Currently managing monthly reporting on Problem Management and Performance Review for IT Operations Support
  • Built metrics for IT operations Monitoring team performance measurement
  • Created/implemented Runbook for IT Disaster Recovery

Confidential

Learning & Development PMI Sr. Associate

Responsibilities:

  • Created/implemented Runbook/SOP/Best Practice documentation for database, reporting and SharePoint admin
  • Budget analysis, SharePoint administration, database administration, technical writing
  • Maintained offshore (Shanghai & Bangalore) budget and issued reports biweekly
  • Used MS Access and Excel, uploaded and maintained annual Advisory budget and create periodic reports
  • Uploaded course descriptions into LMS system and self - nomination tool
  • Distributed announcements
  • Maintained SharePoint, set/maintained access rights, uploaded files and redesigned SharePoint pages and forms

Confidential

Workforce Analyst

Responsibilities:

  • Built over/under hours reports and other ad hoc reports from MicroStrategy and Excel
  • Created/implemented Runbook/SOP/Best practices for reporting and forecasting
  • Forecasting/Reporting/Real - time analysis of Inbound Call Center volume and staffing needs
  • Created/Maintained schedules in ADP Time & Expense and Pipkins
  • Tracked agent availability/call handle times
  • Built weekly/holiday/PTO/VTO and other schedules per call volume/staffing needs
  • Maintained attendance

Confidential

Support/Trainer/Technical Writer

Responsibilities:

  • Developed business case, requirements and budget analysis of new account data and documentation warehouses
  • Created/implemented Runbook/SOP/Best Practice documentation
  • Warehoused all documentation in proprietary LMS system
  • Developed curriculum for classroom and e - learning
  • Built course materials for in-class and self-paced e-learning modules
  • Built decision tree excel sheets for pinpointing hardware/software issue and best practice resolutions
  • Troubleshot computer hardware and software problems and provided solutions

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