SUMMARY:

• Seasoned technology professional with around 17 years of experience in customer engagement solutions.
• She has achieved rapid career progression from a sales executive to accomplished Application & solution Architect in SAP Techno - functional domain & clouds applications.
• Worked on multiple Green field SAP global implementation, Rollouts, upgrades and support assignments.
• Expert in leading projects using Agile and Waterfall methodology. She possesses rich experience in SAP SD, LE-Transportation, SCM-GATP and CRM Marketing, complex EDI interfaces, cloud solutions SFDC Service cloud.
• Worked as consultant, Solutions architect, Project Manager and have proven record of accomplishment of building successful IT solutions across various Industries and sectors (Consumer /High Tech/Manufacturing/Chemical & Oil & GAS downstream).
• Presently she is working as Program Manager, managing multiple projects under her portfolio, where she is accountable for pre-sales activities, account mining, project planning, resource allocation, managing stakeholders, process consulting, developing Integration architecture, coordination with cross team members to build right solution for customer & achieving strategic and IT milestones.
• Possess deep industry insight, focused on driving business through process improvements, passion to learn unknown and a firm believer of innovation.

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager/SAP Data Migration Lead

Responsibilities:

• Carved out Project plan aligning to Data migration requirements, Release Calendar of Philips considering strategic objectives timelines & business process remapping requirements.
• Project Kick Off and Document Data Migration Strategy and prepare Data migration schedule plan.
• Worked cohesively with process consultants to carve out dependencies of various domains- Customer, Finance, Vendor, Product in SAP
• Shared relevant experiences, SAP functional knowledge with technical lead and functional lead to develop data extraction rules from source system.
• Ensure development of ADM Transformation tool and unit testing meets deadline as per project timelines.
• Prepare detailed plan of FI and Supply chain Transactional Objects- GL Balance, P&L, GRIR, Assets, Open P.O, Open SO, Inventory
• Weekly meeting with NLATAM and SLATAM business counterparts- Ensure Data cleansing activities takes place before the final cutover extraction.
• Conducted cadence meeting with Functional Lead and Technical development leads
• Prepare future release project plan, manage Risk and Mitigation plan, Effort Estimation.
• Prepare After care plan including Hyper-care along with Data operation team of Philips.
• Support SIT and UAT Testing activities and ensure defects are resolved 100%.
• Conducted workshop in Grand Rapids and Bucharest and map future state -business process for Deductions Resolution.
• Understand gaps in current process and build requirements (User stories).
• Built Two-way integration between SAP and SFDC using B2Bi middleware.
• Designed future process in Service cloud using Cases, Process builder, workflow process etc.in Salesforce.
• Build Reports/Dashboards in Salesforce to measure identified KPI of this program
• Project plan preparation and milestones finalization, Resource planning & on boarding, Effort Estimations, Budgeting-Invoicing, manage change requests, risk & Mitigation plan, Sprint Planning, Retrospective meeting, Report out.
• Lightning Connect- External object integration/Email/Outlook to Case/ Accounts Management functionality in Salesforce
• Developed Project Plan, Resource onboarding, fulfillment, Estimations, Demand consolidations, client Negotiations and discussions
• Established Core Flex Delivery Model at Kellogg’s for T&M Engagements and build Account Growth Strategies.
• Involved as Solutions Architect for Medium and Large size projects along with project management responsibilities. Won various deals within account -small and medium size Application Development Mgmt. projects (worth 100 K to 2 Million USD) for Confidential
• In depth knowledge and expertise of Salesforce Lightning Connect Integration with SAP via B2Bi or Net Weaver Gateway.

Project Manager

Confidential

Responsibilities:

• Ensured successful delivery from offshore considering aggressive deadlines and sprint’s showcase planned every two weeks
• Salesforce Implementation: Service cloud enablement to support OTC processes
• Ensure offshore team member apprised of AGILE Methodology - Tool Rally used for story building for SAP SFDC Integration.
• Oversight project for four different locations: NA, APAC, Europe and LA. Helped in resourcing, conducting status meeting with stakeholders with offshore team, Invoicing, team management activities, ensuring delivery on time with quality.
• Demand Fulfillment and Resource onboarding. Also established Offshore delivery center in Bangalore and Hyderabad location for Kellogg
• Governance of Commercial activities and worked with Delivery Manager to manage Cost of Delivery and Fixed price projects efforts and Revenue recognition/ IR etc.
• Worked cohesively with Sales/Pre-Sales to build solutions, proposals to tap new opportunities in Kellogg.

Confidential

Solution Architect-SAP

Responsibilities:

• Led SD Forum Practice from Bangalore. Establish SAP TM (Transportation Management) community with in Deloitte.
• Program Manager for Boot Camp Trainings Programs organized for B-school hires in Bangalore Location.
• As SME contributed and participated in various pursuits (RFP) by Confidential and was associated with preparation of Pre -configured solution for the current assignment.
• Led testing efforts of DCAPS pre-configured solution for Aerospace Industries. This testing encompassed MRO (Maintenance Overhaul and Repair Solution) and customer service (Third party services, Resource Related Billing) solutions.
• Led SAP Innovation quest event from Bangalore location.

Confidential

Functional Team Lead

Responsibilities:

• Led Offshore Process team during build phase. Leading and supporting Function Unit Testing and RUT (RICEF unit testing) from offshore and from Singapore meeting critical project milestones.
• Managed team and Led testing of complicated B2B Inbound and Outbound EDI interfaces like EDI ASN, Sales Order acknowledgement, VMI (vendor manage Inventory) enhancements and interfaces.
• Managed functional team at Singapore and ensured speedy defect resolutions during Integration testing. Coordinated this activity with US team to ensure 24/7 support to avoid any project delays and risk.
• Built excellent working relationship with the client in Singapore & U.S. Impart knowledge transfer to the client & counterparts & maintain highest level of client satisfaction.

Confidential

Solution Architect- Functional Team Lead

Responsibilities:

• Configured, Designed, implemented Logistics-Transportation (LE-TRA), and Billing solutions in SAP catering business requirements successfully.
• Led EDI functional & technical team. Designed and handled complex EDI interfaces like EDI 404 with Railways, EDI 810 (outbound invoices, EDI 856 ASN (Advance shipping notification).
• Led workshops & gathered client requirements for three different sub modules: SD-Order Management, Pricing and SD-Logistics & Transportation. Also conducted detailed knowledge sharing sessions for client to apprise them with Logistics Transportation functionalities.
• Led Offshore SD & LE Process team during blueprint phase and ensured risk can be avoided by keeping open communication between onsite & offshore. Coordinate & communicate with the other project teams to ensure the integration points are properly covered.
• Minimize risk by reducing Enhancements need and by offering standard SAP solution in the business process.
• Considering project timelines and objective of Oasis project, always supported and provided SAP standard solutions following SAP best practices to client to mitigate ambiguity and reduce potential risk.

Confidential

Sr. Consultant/Functional lead

Responsibilities:

• Involved in the designing and merging Master Data approach methodology for various locations where both Heritage and Confidential has presence. Got great exposure of SAP OGSD (Oil & Gas Secondary Downstream) module.
• Conducted process knowledge workshops & gather requirements to prepare for smooth merger. Documented gaps and enhancements, worked on cutover activities and support during testing and go-live phases.

Confidential

Team Lead/Project Manager

Responsibilities:

• Led & managed a medium size team - Were involved in delegating task, assigning tickets, prioritizing work and make sure resolution given on time meeting SLAs with quality.
• Closely worked with team members to analyze and review business processes, gaps, monitor issues, unit testing, resolving issues.
• Report out to business and other stakeholders.
• Conducted workshops and led different process teams in Sales to gather requirements. Document GAPS, implement enhancements, participated in project management activities. Designed and configured complex sales and distribution processes, complex SD- GATP interfaces to meet business needs.
• Worked closely with SAP to find solution for complicated Demand scenarios. Impart knowledge to counterparts, provided detailed explanation with comparisons of old system vs. new system.

Confidential, Wisconsin

Advisory Sr. Consultant

Responsibilities:

• She configured and designed Global Credit Management, Billing & Invoicing functionality in SAP across US and Europe.
• Other areas designed were- Rental Sales Order booking processes, Sales and finance interfaces, Billing Plan.
• Were engaged in the Project since beginning of implementation and worked on various phases of the project and were part of six successful Go-Lives.
• Travelled across US to conduct requirements gathering workshops for CMC-CRP (concrete Related Product) segment.
• Documented the process, designed process flows, configure the solutions, proposed enhancements as required mapping client’s need.
• Visited client’s site (Manufacturing plants, warehouses, Re-cycling plants) to understand REBAR manufacturing, cutting, bending and other process.