PROFESSIONAL SUMMARY:

• Over 13 years of experience, served as the Office 365 operational and support specialist with responsibility for coordinating the planning and implementation of Microsoft 365 workloads and applications such as Exchange, OneDrive, Teams, SharePoint & Azure AD. Willingness to learn and take on additional technologies and service ownership.

SKILL:

• Microsoft 365 E3 & E5 Licenses
• Exchange 2010/ 2013/2016/2019
• SharePoint Online 2013/2016/2019
• Migrations
• Azure Active Directory and ADFS
• AAD Connect
• Intune
• MDM/MAM
• PowerShell
• Windows Servers
• MFA, SSO, SAML, LDAP, DLP

PROFESSIONAL EXPERIENCE:

Microsoft 365 Engineer

Confidential | San Jose, CA

Responsibilities:

• Supported the messaging environment in the Cloud (Microsoft 365)
• Monitored, Administered, Troubleshoot, and provided L3 Level of support for email infrastructure.
• Utilized technical expertise in daily operations and support of Microsoft 365 Exchange Online, Azure AD, Microsoft Teams, and Office 365 hybrid environments.
• Managed Office 365 advanced threat protection (ATP) filters like (Spam, Malware, Outbound, Quarantine, Etc.)
• Managed L1 and L2 Team and activities related to O365 services.
• Troubleshoot Migration of mailboxes from Exchange 2003/2007/2010 to Exchange Online like Staged Migration, Cutover Migration, Hybrid Deployment, IMAP Migration, PST Migration.
• Proficiency with Microsoft Exchange Management Console and Office 365 admin center.
• Have done microsoft Team, installing, configuring, troubleshooting, and migrating to Lync Server 2010/Lync Server 2013 to Skype for Business Server 2015/2019.
• Have good Knowledge of Lync Server 2013/Skype for Business Server 2015/2019 integration with PBX using Enterprise Voice and Exchange Server 2010/2013/2016 Unified Messaging role.
• Document existing business processes and requirements, recommend and deploy Teams features and configurations to improve these processes
• Continuously improve Teams services for users
• Managed SharePoint Online Administrator and Provided Technical Support to all request/issues related to Site collection, SharePoint designer and Permission related issue.
• Created and organized Share folder permissions for the users on a shared drive.
• Migrated SharePoint 2010 Foundation to a new designed, architect, implemented SharePoint 5 Online tenant.
• Used PowerShell to perform various SharePoint tasks and Windows server to schedule and troubleshoot SharePoint issues.
• User management in AD which includes creation, modification, and deletion of user ID.
• Worked on Azure Subscriptions & resources, Azure AD, Azure AD Connect, Azure AD Pass through Authentication, Active Directory, ADFS, Exchange Online, Azure Identity protection, Identity Management, and O365 products.
• Support of Azure AD technologies including Authentication, SAML - based SSO, Enterprise Applications, Conditional Access Policies, Device Join, SSPR, Bring Your Own Device (BYOD), and Consent / AAD Permissions.
• Implemented Directory Synchronization for the purpose of migration.
• Extensive knowledge of PowerShell used for Office 365 and Exchange 2013 management
• AAD Connect, Azure AD Knowledge on conditional Access policies, Multifactor authentication Resetting MFA and Resolving the MFA issues.
• Handled High priority tickets in shift and joining the calls with client and related teams until issue is resolved.
• Troubleshot issues with Skype for Business 2013 and zoom.
• Experience in migrating Slack to MS Teams

Office 365 Engineer

Confidential | Arlington, TX

Responsibilities:

• Communicate with clients on their upcoming requirements and collaborate in planning of resource allocation and management.
• Monitored and provided technical support on Microsoft Exchange 2010, 2013 and Exchange online.
• Managed 10,000 plus mailboxes in office 365 with Hybrid Exchange.
• Configured Litigation, In-place eDiscovery, DLP, Retention policies.
• Serve as the Microsoft Teams service expert and service lead for global enterprise implementations
• Technical understanding of how Teams’ services function and the interaction of Teams with business functions and applications
• Understanding of add-on applications and tools and the interaction of Teams with other applications
• Have basic Understanding of High Availability and Disaster Recovery processes of Lync Server 2010 / Lync Server 2013/ Skype for Business Server 2015/2019 environment.
• Have a good Knowledge of setting up Hybrid in Lync/Skype For Business Server.
• Understanding of add-on applications and tools and the interaction of Teams with other applications
• Detailed understanding of features, capabilities, limitations, and configuration options available in Teams
• Document existing business processes and requirements, recommend and deploy Teams features and configurations to improve these processes
• Managed AD, DHCP, GPO and DNS.
• Setting up the ActiveSync for the mobile messaging services.
• Managed Users and Groups through Active Directory.
• Managed the day-to-day operations involving the problem, incident, request fulfilment, and change management processes.
• Maintained and update records and ticket tracking.
• Managed Security and Compliance policies within E3 and E5.
• Experience in Administering on Intune policy through Office 365.
• Troubleshot and provided Level III support for Microsoft 365 operational management as needed and/or provide guidance to managed partner Operational Support (Level I & II support) including ticket resolution and documentation of resolution in Knowledge Base (Service Now)

Office 365 Administrator

Confidential | Houston, TX

Responsibilities:

• Created, Manage, and troubleshoot issues related to user Mailbox, shared mailbox, DL
• Administering & Troubleshooting of Message Transport and Routing, Message Tracking in Exchange 2010 and 2007.
• O365 mailbox creation of global users like Generic mailbox, Shared Mailbox, Distribution List with permissions and delegations’ access and maintains Data for onboarding and off boarding in excel sheet for the audit purpose.
• SME for Tier 3 and Tier 4 troubleshooting and resolution of Exchange errors.
• Troubleshot issue related to SharePoint Permission, OneDrive, OneNote etc.
• Migration of mailboxes from Exchange 2007, 2010 and 2013 servers to Office 365.
• Integrated Azure AD with on premise AD.
• Worked on L2 & L3 level Service Incidents/Requests raised on Service Now Tool and resolving it within defined SLA's.
• Worked with end user to troubleshoot issues related to Outlook, Skype for Business, Slack, Microsoft Teams, Zoom, OneDrive, and other Office365 Applications.
• Provided High-level technical support on issues associated with SFB and Teams.
• Configuration, Administration, Support, and Maintenance of SharePoint 2013.
• Provided PowerShell scripts for site user management and general reporting.
• Assisted and made recommendations for governance and best practices for SharePoint.

Windows Administrator

Confidential | Bellevue, WA

Responsibilities:

• Active Directory users and Groups management, DNS, DHCP, Group Policy Implementation, Group Creation & Distribution Groups.
• Supporting servers, Adding O365 licenses to the User Ids using Windows PowerShell.
• Configured and performed backups.
• Managed Windows server 2003,2008, 2012 DNS servers.
• Worked on the tickets from ticketing tool and planned production changes.
• Configured File servers, and AD Domain Controllers.
• Planned, Configured, Maintained, and Administration of Windows Server Systems.
• Extensively troubleshot computer issues and VPN issues.
• Support End Users on-line with their queries and problems related to Desktops, Laptops, Printers, and other peripherals.
• Attended daily calls and resolving them with ticketing tool HP-ITSM which is responsible for assigning calls to our team.
• Configured Group Policy Settings in Windows server 2012 platform.