QUALIFICATIONS SUMMARY:

Talented and Educated Information Technology Professional, with over 10 years' experience in Network Operations, Systems Administration, and Client Server Technology. Outstanding ability to communicate clearly with end users and non-technical personnel to understand and resolve technical problems and provide support. Lifelong learning working with many diverse cultures.

TECHNICAL PROFICIENCIES:

• Operating Systems and Virtualization: Windows 2012/2008/2003/SBS/2000/NT/Vista/XP/2000 Pro/98 , Hyper-V, VMWare VI3 Foundation, VSphere 4.0, 4.1, 5.0 , VMware View 5.0, 5.2 , VCenter Upgrade Manager , Citrix XenApp 6, 6.5, 6.5 FP1
• Hardware: Cisco Routers and Switches, HP Switches, Servers IBM, Dell, HP , iLO, iDRAC, Desktops, Laptops, Chromebooks, Chromeboxes, Printers, Network Scanners, Firewalls Cisco PIX 501, 515, 525 , ASA 5505,5510, 5520 Watchguard, Sonicwall , FireEye, Corero, Altigen VOIP Phones, Autoloaders Dell, Exabyte, HP , BlueCoat, NAS, SAN iSCSI, Fiber Channel , Wireless APs and controllers Cisco, Motorola, Meru , Barracuda Spam filter, Web filter, Backup, Message Archiver , Cymphonix, Palo Alto 2020, Fax servers.
• Software and Tools: MS Office Suite, Active Directory, Clustering, LDAP, VBScript, PowerShell, ScriptLogic, DNS, DHCP, DFS, WINS, IIS, FTP, SFTP, PGP, WDS, KMS, AD Certificate Services, NPS, 802.1X, WPA2-PSK, WPA2-Enterprise, VLAN, VPN Cisco, Microsoft, Citrix , Forefront UAG 2010, Remote Access, VERITAS Backup Exec, Exchange Administration W2K, W2K3, 2007, 2010, 2010 SP2 , SCOM 2007 R2, SCCM 2007 R2, R3, APP-V, System Center 2012 Operations Manager, Configuration Manager, Data Protection Manager , SharePoint 2007, 2010 , WSS 2.0/3.0, WSUS, SharePoint Designer 2007, FrontPage 2003, SQL Administration 7 2012 , ALI 911 Database, StoreFront 1.2 , NetScaler VPX 9.3, 10 , Anti-spam Postini, Spamstopshere, Intermedia, Exchange Hosted Services , System Center EndPoint Protection 2012, Symantec Anti-virus, Mail Security for MS Exchange, Backup Exec, Ghost , Microsoft Security Essentials, EZCAP, Google Apps Administration, GADS, GAPS , Application Support.

PROFESSIONAL EXPERIENCE:

SharePoint Administrator CONFIDENTIAL

• Resolved 198 issues involving Active Directory, Exchange and SharePoint thereby reduced the Work Order and Incidents queue from 265 to 67 tickets within 6 weeks.
• Administer and manage 4 SharePoint farms This includes: site creation, user access, maintenance and patching.
• Exchange 2007 administration: Create branch mailboxes that are PCI-compliant, public folder administration, Distribution lists and Room mailboxes
• Active directory 2008 R2 administration: Create and modify GPO, troubleshoot account lockouts

Infrastructure Security Manager CONFIDENTIAL

• Managed System Admin and Desktop Admin.
• Participated in Change Advisory Board meetings as a board member
• Administered Exchange 2007, OCS, ASA 5520 Firewalls, Barracuda Backup and Message Archiver, DPM 2012.
• Recommended and implemented solution to slowness for the CGov system - This involved moving the data from the SAN to 15K RPM drives on the SQL server.
• Installed and configured SCOM 2012 R2 using SQL 2012 SP1 as the Database - This helped identify the shortage of IP addresses.
• Improved network availability by configuring DHCP for clients only and ensuring that all servers use Static IPs
• Consolidated 10 Hyper-V hosts to 5 by migrating the VMs thereby saving on power, server management and cost then repurposed the 6 free servers for a proposed VMware environment
• Ensured a hitch-free Election Qualification by resolving a virus problem that hit the ElectioNet Servers that caused denial-of-service
• Fixed website outages that were caused by incorrect connection strings accounts for SQL that were identified in PHP and IIS.
• Migrated Windows 2003 certificate services to Windows 2008 R2
• Decommissioned 8 Windows 2003 Domain controllers in 3 sites 2 domains and raised the forest domain functional levels to Windows 2008 R2 thereby enabling the use of stronger security policies
• Administered and maintained Dell Equallogic PS4000 and PS4100 SAN - This included updating firmware that was 7 versions out of date, managing volumes and free space using SANHQ 3.0 and creating new ISCSI volumes.
• Performed Hyper-V 2008 R2 and 2012 administration using SCVMM and Hyper-V Manager

District Network Manager CONFIDENTIAL

• Manage Network and System Administration Teams which consists of 4 employees Network Engineer, LAN II Admin 2 Technology Specialists
• Manage budget for Network infrastructure
• Transitioned from Novell to Active Directory This included project planning, AD architecture, design and implementation with Windows 2008 R2 on VMware ESXi 4.1. Installed and configured DFS for file shares. Created VBScript for user accounts, group and home folder setup.
• AD integration with Google Apps, AD Self-Service, Mediacast, Eduphoria, Xerox and Aspen
• Designed, installed, configured and administered SCCM 2007 R3
• Transitioned from SCCM 2007 R3 to System Center 2012 Configuration Manager in order to use System Center Endpoint Protection.
• Installed and configured Forefront UAG 2010 to replace Net storage for remote file access
• Designed, installed, configured and administered SCOM 2007 R2 for proactive/reactive server and application monitoring.
• Upgraded SCOM 2007 R2 to System Center 2012 Operations Manager
• Fixed erratic calls to 911 - This involved updating the ALI Database which we manage.
• Installed Bluecoat for web caching to optimize the available bandwidth
• Upgraded Virtual Infrastructure from Vsphere 4.1 to Vsphere 5.0 This included VCenter, ESXi hosts and VMs.
• Installed and configured Exchange 2010 SP2 in order to bypass the 500 recipient limit placed by Google when receiving external email from ASPEN
• Installed and configured VMware View 5.0 infrastructure. Upgraded from View 5.0 to Horizon View 5.2 in order to use HTML access on Chromebooks.
• Configured AD Self Service to reset and change passwords which gets updated instantly in Active Directory and in Google Apps using Google Apps Password Sync
• Created NFS Data stores, LUNs, backups and snap mirrors for NetApp 2040
• Configured VMware EVC, DRS and HA on ESXi hosts
• Used Storage VMotion to move all VMs to SAN
• Performed Project planning and Management for Wireless and Switch Upgrades
• Improved security on Meru wireless infrastructure by changing from WEP to WPA2-Enterprise
• Integrated Active Directory with Meru Wireless infrastructure - This involved the installation and configuration of NPS and AD Certificate Server.
• Upgraded wireless infrastructure from 802.11g to 802.11n in the 3 high schools in time and under budget by the Network Team Outside contractors This included replacing 350 Aps, 3 controllers, wiring, switch upgrades to POE, site survey and channel layering which resulted to 5 times faster speeds and seamless roaming within each school.
• Designed Internet expansion from 1 to 3 locations using Visio and configured all ASA 5520 firewalls.
• Designed, installed and configured XenApp 6 and 6.5 FP1 with StoreFront 1.2 and NetScaler VPX 10 in order to provide virtual applications to Chromebooks and Chromeboxes

Network Systems Manager CONFIDENTIAL

• Supervised and mentored 2 employees Network Administrator and Help Desk Technician
• Installed and configured TFS 2010 for Version control: This included SQL 2008, Reporting Services, IIS 7 and WSS3.0 installation and configuration on a VM.
• Upgraded VMware ESXi 4.0 host to VSphere 4.1 using vcli .
• Installed and configured Symantec Backup Exec 2010 and migrated all backup jobs from Symantec Backup Exec 12.5.
• Planned and setup a Co-Location Downtown Chicago for expansion of our IT environment and Disaster Recovery. This included - Installing and configuring a Cisco ASA 5510 firewall, 3750x switch and interconnectivity between the Co-Location, Washington DC and our Corporate Office using MPLS. Installed and configured VCenter 4.1 in the Corporate Office and added the Co-Location using linked-mode configuration.
• Installed Google Search Appliance, Sitecore and Telligent for our developers in order to build a new website with social networking features and search functionality.
• Recommended NetApp as SAN of choice after evaluating it with EMC Clariion. Assisted with the installation of the NetApp FAS 2040 This included VLAN creation for the storage network, VMotion of VMs to the SAN and data replication to DR site.
• Configured VLAN and DHCP for the Shoretel phone system.
• Managed CAPEX budget of 265K for IT department
• Designed, installed, configured and administering SCOM 2007 R2 for proactive/reactive server and application monitoring. This included Building a Stand-alone CA in order to do Certificate Authentication for Workgroup Servers on a DMZ using a SCOM Gateway Server. All servers are on VMs.
• Setup our mail servers Exchange 2003 and Linux to use Spamstopshere as a Smarthost thereby reducing spam and virus drastically.

Technical Consultant CONFIDENTIAL

• Administered and maintained 45 servers, 900 users as well as the Hospital's network: This included AD Group policy configuration and administration, Exchange 2003 administration, Coached help desk personnel, IT problem resolution for users and C-level management.
• Fixed VERITAS Backup Exec 10d to complete server backups successfully ran test restores regularly to verify the tapes are operational.
• Performed SQL 7 to SQL 2000 Migration in order to support EZCAP Upgrade from 4.6 to 5.3
• Installed Configured and Administered System Center Essentials 2007 for Windows updates, Monitoring servers and deployed Office 2007 by configuring it as a software package.
• WSS 2.0 Configuration and Administration This involved creating new sites for various departments, exporting pictures from picture libraries, creating document libraries and lists.
• Migrated WSS 2.0 to MOSS 2007 This was done by creating a VM on an ESX host, installed WSS 3.0 and migrated existing database from WSS 2.0. After testing functionality, I did an in-place upgrade from WSS 3.0 to MOSS 2007.
• Setup LDAP on Xerox Copiers in order to pull Address Book from Active Directory
• Installed and Configured Barracuda Web Filter 310 on the network in order to block and monitor web sites accessed by domain users.
• Assisted SARCOM Enterprise Storage Consultant with HP EVA 4400 SAN installation and configuration. This involved: Installation of HBAs on 4 servers with drivers and management utility, SFP installation, zoning of HP SAN switches, installation and configuration of Command view EVA. Also created Virtual Disks for File server and Application server.
• Changed Exchange 2003 environment from a single server to a 2 node clustered back-end with a front end Exchange 2003 server Designed, installed and configured the Exchange 2003 cluster and front-end server with Storage groups and Logs located on different SAN volumes. Migrated 500 mailboxes from stand-alone Exchange server to Exchange cluster successfully.
• Implemented another VI3 Foundation solution for production- Installed vCenter to manage both test and production environments created VMs for SQL 2005, 2 web servers 1 on DMZ to be used for MSOW a Medical Credentialing System .
• Upgraded ESX host from VI 3.5 to VSphere 4.0. This server runs critical applications on VMs such as SharePoint 2007 and QuadraMed.
• Managed project for revamping the 5th Floor Women Center of Excellence. Installed and configured Cisco 3750 switches for phones and PCs
• Replaced PIX 525 with ASA 5520 This involved ASA and ASDM image upgrades, converting PIX configuration to ASA and replacement of PIX 525 in production environment. Also, setup a redundant network by configuring another ASA 5520 and Cisco 3750 switch in conjunction with AdTran router Managed by ISP

Corporate Network Administrator CONFIDENTIAL

• Administered and maintained 20 servers as well as the Corporate network: This included workstation setup, writing policy and procedure, AD and Group policy administration, printer/scanner installation, creation of VMware servers, Exchange administration, IT problem resolution for users and C-level management.
• Imaged PCs for Emory Hospital using PXE. Updated patched using WSUS and software package deployment with SMS.
• Remotely administered 2 branch offices: Dallas, TX 40 persons and Herndon, VA 10 persons
• Initiated and executed a daily, weekly and monthly maintenance schedule of network infrastructure for the Corporate Office.
• Reestablished and maintained Microsoft Gold Partner membership for the company.
• Setup and configured DMZ on ASA 5505 for the perimeter network.
• Setup and configured MS NAV 5.0 for Accounting and Warehouse departments Sharepoint Portal 2007 for Depot repair Department.
• Configured and setup Altigen VOIP phones for Corporate Office. Fine tuned the phone settings to ring longest idle member which increased productivity by 70
• Installed, configured and administered MultiTech FF420 fax server. This enabled faxes to be sent to and from email.
• Wrote Scope of Work for various clients in order to win bids for US Government contracts.
• Performed SQL 2005 installation, configuration and administration:
• Created Virtual Disks using iSCSI on MPC SAN for SQL server.

Associate Consultant CONFIDENTIAL

• Perform remote and on-site support for over 70 companies. This involves troubleshooting and resolution of user and computer problems such as Backup failure, Virus Infiltration, E-mail issues, Server and Workstation problems.
• Project Support - Installation, configuration, administration of Servers, Workstations, Laptops, Printers and Rack mounting for Server room.
• Preventive Maintenance Checking Servers, Routers, Switches for hardware and software problems. This is done on a regular basis through remote monitoring. Also installed patches using WSUS and deployed software using SMS.
• Promptly respond to Outages Server, Network, E-mail and resolve in a timely manner.

Technical Support Rep CONFIDENTIAL

CONFIDENTIAL

System Administrator

Maintenance Management System Supervisor CONFIDENTIAL Technical Supply Supervisor CONFIDENTIAL Computer Programmer Instructor

CONFIDENTIAL

AWARDS:

• Top Graduate, Communications Computer Systems Control Course - 3C231, 2006
• Distinguished Graduate, Automated Logistics Course.
• Aviation Brigade Noncommissioned Officer of the Year, 2000.
• Battalion Noncommissioned Officer of the Year, 2000.