To obtain a rewarding position with a leading edge organization where I can continue to grow professionally while expanding my knowledge, skills, and education for the benefit of myself, my colleagues and my employer.
Serve as technical lead for SharePoint 0365 installation at client's site, interview customers to build business cases for new development in SharePoint farm and, based off provided requirements, architect and deploy solutions for business solutions maximizing SharePoint's inherent collaborative and data analysis tools.
Identify, develop and troubleshoot solutions for features and known issues in SharePoint farm, test all solutions in development environment and push into production.
Manage vendors supporting administration and external authentication aspects of SharePoint, develop and conduct end-user training sessions and product demos and research/develop/pitch new applications to improve user experience.
In support of Maryland State government, administer all content databases, WFEs, DocAve server for backup and restore jobs and app servers, redesigning current SP 2013 sites to improve end-user experience as well as survey end users to determine possible day-to-day applications for SharePoint in business process.
Served as Architect of SharePoint 2013 3-tier farm architecture, ensuring maximum redundancy via failover server provisioning SQL 2012 servers placed in active-passive clusters , load balancing Leveraged Barracuda Hardware Load Balancing on WFEs , and deploying all appropriate servers Including integrated Dynamics CRM 2013 and TFS servers for roll-out.
Identify and develop solutions for features and known issues in SharePoint farm, test all solutions in development environment and develop documentation for all changes.
Utilize SharePoint Designer 2010/2013 to develop custom solutions for end-users to include custom workflows, and other applications as needed.
Administer Microsoft Dynamics CRM 2013 and Microsoft Dynamics NAV 2013 in an SharePoint integrated environment
Utilize SharePoint Management Shell to create scripts for common administrative tasks Permission audits, group moves, site collection moves
In Agile environment, used and administered SharePoint team specific Project Server site to provide visible updates to progress being made in all work efforts.
SharePoint Infrastructure Administrator
In support of Social Security Administration, administer all SharePoint server farms for SSA, assisting with all physical/virtual server upgrades and maintenance, site collection administration and agency migration of entire production and development farm over 70 site collections, 2 TBs of data from SharePoint 2007 to 2010.
Recommend and build out requirements for optimizing end-user and supporting staff applications, workflow processes and server infrastructure administration.
Lead team in creation of new SOP's for scope of support as well as potential SLA's for Infrastructure Administrators, focusing on quicker turnarounds for resolution of problems and stronger documentation for critical processes.
Elected alongside another team member to develop end-user training and test environments for Sharepoint 2010 and 2013 and serve as leader of weekly end-user training meetings.
Work alongside Lead Sharepoint Infrastructure Architect, Infrastructure Administration team and Microsoft-assigned Premier Field Engineer to identify and develop solutions for features and known issues in Sharepoint 2007 site collections that will prohibit migration to Sharepoint 2010 as well as issues in Sharepoint 2010 site collections that will prohibit migration to Sharepoint 2013. Test all solutions in development environment and develop documentation for other administrators in preparation for live migrations.
Utilize Sharepoint Designer 2007/2010 to develop custom solutions for end-users to include Section 508 compliant master pages, workflows, KPI dashboards, and requested web parts.
Utilize InfoPath 2007/2010 to create customized forms based off of pre-existing user forms to be leveraged in SharePoint workflows/form libraries.
Utilize SharePoint Management Shell to create scripts for common administrative tasks Permission audits, group moves, site collection moves, migration tasks .
Program Analyst II
Provide program support for government contract procurement office, primarily determining systemic issues with applications utilized by contract specialists and resolving them via in-house administrative fixes or coordinated efforts with application product vendors to include write-ups of issue, involvement of interdepartmental groups to reach consensus on recommended fix and application testing for final patch .
Recommend and build out requirements for optimizing end-user and supporting staff applications, workflow processes and records management systems.
Manage layout, user access/permissions, and calendars for agency SharePoint 2010 web portal and Google Sites webpages as well as collect and publish pertinent content for SharePoint portal, Google Sites pages as well as Google Drive formerly Google Docs
Serve as agency lead analyst for testing and requirements gathering for Windows XP to 7 migrations, providing guidance to engineers for successful ZTI deployment of Windows 7 with equally successfully end-user training meetings for new OS.
Serve as agency POC for training/technical issues for agency Sharepoint 2010 portal and Google applications Chrome as well as Google Apps Sites, Gmail, Google Docs, Gchat, etc. as well as iOS for members recently migrated from Blackberries to iPhone 4S and iPads.
Mine data utilizing MySQL queries perform analysis on returned data and modeling results via Microsoft Excel, Access and Project to provide tailored daily reports for upper-level management regarding individual contract specialist performance, division performance and purchasing trends as well as organization fiscal year financial goal compliance statistics.
Web Application Analyst
Analyzed user-friendliness, functionality and determined defects within client's e-commerce web based application on desktop and mobile iOS and Android browsing platforms, as well as improved processes for support of application and interdepartmental functional groups.
Administered access and content on department Sharepoint 2007 web portal, modeling it to include a forum for colleagues to discuss trending issues, a knowledge base and permission-based access to key documents. Developed InfoPath forms and approval workflows to achieve paperless solution for key processes.
Built out requirements for improvements and repairs for mobile and desktop versions of web application in a multi-departmental group encompassing the financial as well as technical departments within major health insurance organization as well as performed regression testing on said improvements/repairs prior to and after application release cycles implementing these changes. These requirements were tailored to be feasible from both a technical as well as financial standpoint in both scope and scale.
Implemented several successful initiatives to cut down on project cost as well as increase productivity across multiple departments. These initiatives were to include the following:
To determine user-friendliness as well as trending issues within application, wrote requirements and successfully received funding as well as web developer support for implementing questionnaires within application to cut down on time-consuming telephonic communications with Help Desk agents concerning web application which encompassed 30 of all Help Desk calls.
Improved broken communications between my customer and various vendors for 3rd party web applications by determining and establishing relationships with reliable contacts within vendor organizations. Appointed point of contacts through my personal department to maintain each relationship streamlining requests to and from these companies for support with their application.
Created SOP's for support analysts of application detailing procedures for creating and accessing incidents related to web application through Remedy ticketing system and HP Quality Center, troubleshooting steps on database hosting data seen on web application and process of identifying and capturing images of application issues out-of-scope to escalate to appropriate departments via HP ALM Software.
Configured Remedy SLM, Service Desk knowledgebase as well as set up queries incorporating Crystal Reports for incident types/closure rates for all users, improved usability frequent users of particular links navigation menus, note incrementing function, etc. .
Through Remedy Client, create, track, manage, resolve and escalate tickets for all user and network impacting issues for the Department of State as part of a skeleton crew of 4 servicing all telephonic and emailed requests by foreign State Department embassy systems administrator
Utilizing SMS Remote Tools diagnose and remedy advanced issues with customers' network connectivity, network printing, Microsoft Office 2003 and 2007 suites and proprietary State Department web applications. Outside of utilizing remote connection issues, troubleshot and routed issues to appropriate groups relating to IIS server, VMWare servers network connectivity, storage issues, application/hardware compatibility issues , Sharepoint 2007-2010 server/site collection issues and workstations/servers hosted on classified network.
Assisted separate action offices with transfer of customer Active Directory accounts and Exchange mailboxes for different bureaus and posts as well as guidance for on-site migrations to Windows 7, ensuring compliance with SOP for user account permissions and mailbox size limitations for each post, assigning additional permissions for distribution lists, network drives and custom applications as approval permits.
Served as team technical lead for Windows XP to 7 migrations, providing after hours support for migration duties alongside editing/creating documentation for foreign system administrators to perform migrations as well as end-user training documentation for system administrators to disseminate amongst their bureaus/post.
Service Desk Team Lead
Through Remedy Client, create, track, manage, resolve and escalate tickets for all local user and network impacting issues for the Department of Health and Human Services.
Utilizing Symantec PC Anywhere, diagnose and remedy issues with customers' network connectivity, network printing, Microsoft Office 2003 and 2007 suites and network share drive/Outlook mailbox access rights/storage size allocation.
Create and manage user's VPN profiles via Cisco ACS, agency SharePoint accounts and access permissions as well as user's Active Directory domain and Terminal Services profiles.
Created and updated internal knowledge base page utilizing Sharepoint 2010 suite. Created workflows/alerts to distribute and receive acknowledgment of receipt of Service Desk staff documentation/SOP.
Perform floor leadership duties including assistance with advanced issues High severity issues, VIP callers, tickets neither Service Desk analysts nor Team Leads are able to resolve from Service Desk end , management of phone/email/fax queues, act as Service Desk representative on interdepartmental/organizational bridge communications and site visits, create general contact IVR script as well as scripts for outages, coach analysts on trending issues.
Assist with SOP development/documentation, MSI packaging via SMS 2003 development and Remedy Incident Management System, SLA compliance management, implementation plans for projects that can affect end users, staff scheduling, reporting on analyst stats and SLA breach percentages and various other contract and project management tasks.
Help Desk Support Analyst
Through Maximo client, created tracked, escalated and resolved tickets for all issues throughout the 2010 Census Baltimore Data Capture Center as well as tracked and updated IT inventory information.
Performed remote and on-site diagnosis and remediation of issues with end-user application and hardware issues, network connectivity, local or network printing, Active Directory and Plexus Floware group permissions, and proprietary mailing and statistic tracking applications. Also suggested and implemented changes to master image and deployed the image via SMS OSD.
Created daily metrics detailing and comparing performance in various areas to other Census sites as well as reports accounting for all open and resolved Tier II and Tier III tickets, any changes made to master image and major patches.
Deskside Support Analyst
Through BMC Remedy client, received and resolve tickets from Tier I Help Desk for local user or network impacting issues in a high-risk clinical environment.
Diagnosed and remedied issues with customers' network connectivity, local or network printing, Symantec antivirus software, Lotus Notes email client, proprietary clinical applications and other potentially patient-impacting problems.
Assisted with the creation of MSI's via WPS 7.0 and deployment of said MSI's as well as OS's to workstations over SMS 2003 server.
Performed site analysis to identify and resolve end user reported issues to include, loss of network connectivity, hardware/application issues, data loss for clients throughout the DC-MD-VA area.
Built barebones PCs and laptops to include hardware and operating system installation and configuration. Created and deployed images in instances of mass builds for enterprise customers. Ethernet and 802.11b / g NIC card and TCP-IP installation and configuration
Performed installation and optimization of Windows XP-Vista, Microsoft Office Suite 2003-2007, Windows Server 2003-2008, Sharepoint 2007, Exchange, Active Directory, Lotus Notes, PeopleSoft, and any other customer requested/required OS/SOS/Application and provided continued administration either remotely or on-site as needed.