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Sharepoint Administrator Resume Profile

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Farmington, CT

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Technology Accomplishments

  • ITI Core Banking Software-Premier ViewPoint Business Intelligence using Cognos technology Crystal Reports and Totalvision scheduler
  • Microsoft Office programs: Access/Excel/Frontpage/Outlook/PowerPoint/Publisher/SharePoint/Word.
  • SalesForce Administrator
  • Mac iphone Technology
  • Adobe RoboHelp/FrameMaker/Acrobat Professional
  • Emeeting

Employment History

Confidential

Sharepoint Administrator

Report writing and data analysis using Cognos and Crystal reports including filtering SQL formulas. Setting up scheduled reports using Viewpoint Totalvision software. Creating Dashboards in reporting software Salesforce. Sharepoint design maintenance, Salesforce CRM administrator. Designing and maintaining training materials, policies/procedure manuals. Creating fillable forms WORD PDF , flowcharts, organizational charts, expert in Excel pivot tables, formulas, etc. . Assisting and training various software systems.

Confidential

Consultant

Designing new help files RoboHelp from WORD documents for various system training materials. Training others using Emeeting technology in RoboHelp projects within the GBD Training Department.

Confidential

Consultant

Develop new and maintain existing help files using RoboHelp for Claim/Member Services HealthCare division. Creating links to various help files and websites. Testing all help files for accuracy.

Confidential

Senior Technical Writer/Technical Writer

Develop new and maintain existing system and training documentation for delivery of mainframe and Graphical User Interface GUI administrative insurance systems. Create/edited the following types of documentation: training material, user, online, technical and installation guides. Creating the following: HTML, PowerPoint, Excel, WORD and Framemaker templates and PDF documentation for department use and other department use. Creating and developing standards and procedures for Technical Writing department. Created and maintained 72 documentation books, completing all indexing and cross-reference links for delivery of PDF online documentation. Design and develop documentation for GUI front-end help system and Access database for documentation changes. Write clear, easy to understand and usable documentation from analyzing various technical and business specifications from Business Analysts. Promoted to Supervisor of the Word Processing Department in 1995 managing word processing staff and the daily operations. Converting reformatting manuals, creating marketing materials, and training personnel on software applications.

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