PROFESSIONAL EXPERIENCE

IT Specialist

Confidential

Analyzed, assessed and migrated over 400 GB from a SharePoint 2007 Extranet to SharePoint 2010. Tools used for this migration are Control Point and Metalogix. I also helped manage this project by providing a weekly overview of the project, specifying the initial and weekly targets, and streamlining the process when needed. My specific role in this migration was Discovery which means I had to find out who the site owner to find out whether the site was going to be migrated, and find out where the site was going to be migrated to. This was a challenge because the site owner was usually not listed on the site or in any documentation. The tool used to manage the migration was a site built for the migration on SharePoint 2010. All documentation pertaining to a site's migration or archive was attached to each site item in in this site.

IT Specialist

Confidential

Analyzed, assessed and migrated over 600 GB from 2 SharePoint 2007 farms to a new SharePoint 2010 environment. In preparation for the migration I analyzed the content in the existing sites using ControlPoint Axceler, visually inspected the site to see how it was being used, and held meetings with the site collection owners. I also recommended best practices for permissions and content management. I used Idera to move the content into the new environment along with manual exporting/importing the smaller site collections into the staging environment.

Confidential

Division SharePoint Portal Administrator for the 101st Airborne Division Unclassified/Classified intranet and internet portals. Duties included managing permissions, received and delivered feedback to customers regarding new sites and features, resolve web related issues, installation and configuration of customized solutions for the portals, created solutions for the customers which increased functionality of their section's portal sites, ensured access to the web services by reporting problems to the appropriate technicians, directly assisted the technicians if/ when required, and followed up with customers who reported the outage. Receive work request through Remedy, Email, Phone, and in request submitted in the Portal Change Request Form database created to support web request .

Customer Support Technician, providing IT customer service for Division/Brigade staff personnel in charge of maintaining the DoD FRG website Tier 1/ Tier 2 technical support, Single point of contact for administrators who needed trouble shooting for the web site application, user login, found and implemented solutions to meet requirements for users. Provided Desk Side Support as well as telephonic/email support, Providing training to Staff/Brigade administrators through training guides, individual training and group training.

Relative skills include Active Directory, Exchange 2003, Symantec Enterprise and Client version Microsoft Office applications, Windows 2000, Windows XP, Windows Vista, DHCP, knowledge of operating systems Windows 2000, Windows XP, Vista, and Windows 7, DAMEWARE, Remote Desktop, basic knowledge of network components, DoD procedures for installation of software, methods and procedures to provide desktop automation support to a customer base, knowledge of customer service and customer support principles and methods.

Confidential

• Managed the 101st Airborne Division AASLT Tactical Servers Stacks which were the primary providers for network and data services on a classified network and unclassified to roughly 1500 that supported daily operations and training exercises. Configured and managed Exchange Server 2003, Active Directory Server 2003, Antivirus Servers Symantec Corporate Edition, File Server, Retina Server, Web Server, managed Tumbleweed Server did not install . Created, deleted, modified roughly 100 - 200 user accounts each month, monitored server performance using the combination of the Windows 2003 Performance Monitor/daily review of system events, addressed and resolved problems quickly and accurately.
• User account management services provided were creating/deleting individual and group accounts, disabling/enabling accounts, resetting passwords, applying expirations for accounts, scrubbing for inactive accounts, renaming accounts to meet standards DoD standards. Server application maintenance/management includes verifying errors, modifying configurations, restarting applications services/application dependent services, reinstalling/reconfiguring applications Tumbleweed, Exchange 2003, IIS 6.0, Window Server 2003 Active Directory, Symantec Server Enterprise
• Server maintenance includes applying DISA required Security Technical Information Guides STIGS, security patches, conducting backups full, incremental, daily, replacing/updating hardware fans, hard drives, monitors, Network Interface Cards, memory Addressed outages or loss of connectivity quickly by applying basic troubleshooting skills to locate where the break in connectivity is physical, internal, configuration error, router error, or distant end

Confidential

Provided TIER I / TIER II level Technical Support to more than 2500 users during 3 or more major training exercises at Ft. Campbell, KY 2 Joint Readiness Training Exercises JRTC, UNIFIED ENDEVOR training exercise, and a 2003-2004 deployment to IRAQ, Key personnel that required services were Division Staff, Technical Support Services provided were troubleshooting hardware/software/peripheral/network devices malfunctions, Hardware experience includes replacing/upgrading various laptop components memory, LCD panel, battery, HHD,NIC, for dell C800, C810, D800, D810s, Dell Certified Technician so all replacements/upgrades did not void warrantees. Software experience includes installing, configuring, recovering Microsoft Windows 2000 Professional, Microsoft Windows XP, DAMEWARE, Microsoft Office 2000, Microsoft Office XP, Microsoft Office 2003, ERD Commander, ERD Commander 2000. Peripheral device experience includes basic troubleshooting of printers, monitors, projectors, Network devices include setting up /running lines to routers and switches, entry level experience for creating access list, creating virtual private network on a 24 port switches.

Confidential

• Provided network security for three separate networks NIPRnet, SIPRnet, and CENTRIX during 2005-2006 deployment to IRAQ, roughly supported 2500 users,
• Kept network in compliance with AR 25-2 and FORSCOM standards by conducting weekly network scans with Harris STAT Security Threat Avoidance Technology and Retina Network Security Scanner software, applying patches to client computers either through WSUS or manually, NIPR/SIPR servers 16 servers total were also scanned for vulnerabilities, Researched each patch or STIG required for the servers so the System Administrator could determine whether the patch could be applied, Research backed up any mitigation statements, Applied appropriate actions for spillages, infected computers, quarantines, Assisted Brigades with troubleshooting scanning programs errors, patch problems, Compiled and submitted the Division and Brigade weekly compliance status to FORSCOM.

IT Experience

• Windows Server
• Active Directory
• Exchange Server
• SharePoint Services
• MS SQL Server
• Enterprise Configuration Management
• Web Page Design Basic HTML
• MS Office SharePoint Server MOSS
• Update Expert
• SharePoint Server 2010
• Phone Factor