Summary

• I'm a seasoned professional with 16 years of technical training and support for Federal clients. I can relate to all levels of management and staff. I have excellent communication, strong problem solving and analytical skills. Demonstrated SharePoint functionality in content types, workflows, templates, design, configure, implement and deploy custom solutions to support business processes using SharePoint 2010 out-of-the-box capabilities, InfoPath, and SharePoint Designer 2010.

Experience

SharePoint Administrator

Confidential

• SharePoint site administration and content manager
• Maintain SharePoint sites, lists, libraries, permissions, and workflows
• Regularly audit site permissions, hierarchy, and space allocation.
• Develop custom solutions web parts using InfoPath and SharePoint Designer
• Assisted with SharePoint solution releases
• Prepare reports and monitor document approval and tasking procedures, post approved documentation to external site
• Develop training materials including course manuals, workbooks and handouts in a variety of mediums to include hardcopy and electronic
• Act as liaison between DHS USCIS customers and external entities for all SharePoint-related questions and issues. Additionally, communicates upcoming maintenance, system changes and other critical site-related issues to DHS USCIS Site Collection stakeholders/users
• Conduct all end user training, for, SharePoint and web-based applications, in both classroom and webinar formats
• Schedule and coordinate training classes
• Develop course evaluations and certification
• Track training progress, monitoring access and constantly striving to improve the effectiveness of training delivered produced training materials for in-house courses as appropriate. And, amended and revised materials as necessary

SharePoint Trainer Admin

Confidential

• Develop and coordinate all phases of education and training for WHS OSD component
• Conducted beginning, intermediate, and advanced training sessions in the use of Microsoft SharePoint 2010
• Work collaboratively with client and technology subject matter experts to assist in completing a training needs analysis including learning objectives for each course
• Assist client in developing courses including writing learning objectives, syllabi, and SharePoint course materials including: Learner guides, training presentations, lab or in-class practice assignments, job aids, Web-based training, instructor guides and presentation materials for in-class training, develop course evaluations and certification
• Prior to in-class training, ensure in-class training environments are properly equipped and technology is functioning deliver in-class training sessions in multiple locations throughout the Pentagon
• Provide follow-up support by answering questions, demonstrating SharePoint functionality on the creation and customization of lists, libraries, content types, workflows, templates and web parts using out-of-the-box standard functionality and working through issues with users
• Manage SharePoint Permissions for the entire WHS OSD Site Collections.

SharePoint Technical Trainer

Confidential

• Provided classroom training for Microsoft Office Suite 2010 and 2007 from basic to advance levels in OneNote, Word, PowerPoint, Outlook and Excel
• Responsible for classroom set-up, which included setting up computers and instructional materials
• Prepared student evaluations to include performance and learning deficiencies
• Updated curriculum and courseware as required by industry and USCG standards

SharePoint Technical Trainer

Confidential

• Responsible for training and training coordination supporting end user training needs relating to the deployment, upgrade of Windows XP to Window 7 within the customer enterprise
• Coordinated and scheduled technical training for the ECN users
• Track training progress, monitoring access and constantly striving to improve the effectiveness of training delivered produced training materials for in-house courses as appropriate. And, amended and revised materials as necessary
• Developed training manuals, guides and course materials such as handouts and visual materials and monitor training costs to ensure budget is not exceeded

Technical Trainer

Confidential

• Conducted MS Office 2010 training SME in functional use of Microsoft Share Point
• Provided International training to US Embassies overseas using proprietary application software called SMART State Message And Retrieval Toolset
• Conducted classroom, auditorium and one on one training to USMC, family members, Diplomatic Security, Locally Engaged Staff and the US Ambassador's, at Post
• Assisted with the development and implementation of training software, associated policies and outline procedures
• Experience with applying both platform and virtual delivery techniques, questioning techniques, and learning assessments
• Conducted Synchronizing Distance Learning SDL Classes, via teleconferencing equipment to US Embassies overseas
• Facilitate student learning through role-playing, operational simulations, or multi-media information presentations
• Expert experience in designing and creating support materials, dealing with challenging classroom situations and classroom management, the use of technology and the practice of active learning strategies to increase student retention

Software Trainer

Confidential

• Provided training classes for users to get them up to speed on the new software builds
• Created documentation and training materials for Vista and MS Office 2007
• Provided technical support through helpdesk tracking software Saleforce
• Tracked all customer and management requests for help desk assistance, new work orders, and requests for new or changing customer IT requirements
• Created new accounts within 24 hours after appropriate approval and completed 100 of requests for issuance of desktop equipment and Blackberries
• Provide support for moving/installing IT equipment and software on end-user workstations
• Configured workstations to operate on the network, including the installation of operating systems and applications with the appropriate security settings and patches
• Coordinated licensing renewals, support, and warranty repairs with the vendors

Technologies

Operating Systems: Windows 8, Windows 7, Vista, Windows XP, Windows 2000, Windows NT

E-Learning Technologies: Captivate, Snag-It, SMART Board, Adobe Connect, QuickPlace, AT T Connect, Sametime, NetMeeting,

Software: MS Office 07-2013, SharePoint Designer, InfoPath Designer Active Directory, Citrix, Blackberry Enterprise Server, Symantec GHOST, Lotus Notes 6.5 8.5, RSA SecurID, VPN

Legal Software: Hummingbird DM, Legal Key, Interaction I Manage/Interwoven, PDF Docs, AccuRoute, Metadata Assistant, Time Card, Extensity, Forms Assistant, One Log, Call Pilot, Delta View, Docs Open, Omni Page Pro, Adobe Acrobat, Nero, Roxio

Helpdesk Software: Remedy, Sales Force, Heat, Footprints, Altiris, Track-IT