Experience Summary

• SharePoint Professional, possessing 4 years user support regarding SharePoint related issues.
• Administered SharePoint government clients at FBI, NIH, Navy Yard, EOP, VA and AAFB with various tasks on the front end and back end of SharePoint.
• Fulfilled leadership roles when needed, from Help Desk - Admin and lead business sale demos.
• SharePoint Content migration SP 2007 SP 2010 using SharePoint designer and DocAve.
• QA for 3rd party SharePoint tools DocAve, Nintex Forms, Compliance Guardian and DevOps

Technologies:

SharePoint 2010/2013, Active Directory, Remedy Ticketing System, ULS Viewer, SP Power Shell, DocAve, Nintex Forms, Compliance Guardian

Experience:

Confidential

SharePoint Consultant

• Conduct weekly reports and demos one the latest 3rd party tools related to SharePoint 2010-2013.
• Run diagnostic tools to evaluate, monitor and deliver suggestions to improve environments.
• QA SharePoint cloud providers and give extensive research to the team for specific requirements.
• Build-out custom SharePoint tiered posters of our clients currents environments.
• Installed and Configured AvePoint products
• Build out VM's for DevOps opportunities.

SharePoint Consultant

Confidential

• Conduct daily checks on the stabilization of the SharePoint farm in Central Administration to make sure all servers and sites and working properly. Health Analyzer
• Liaison for our Admin team with the NOSC for technical issues with SharePoint ANG.
• Use SP Power Shell to fix issues that occur to the farm.
• Ensure and document all data compliance with SharePoint software licensing requirements.
• Managed farm administration functions and migrate content with SharePoint designer.

Confidential

SharePoint Tier 1 2

• Assist iNAVSEA users with SharePoint 2010 related issues, logging trouble tickets accurately for Navy agencies, maintaining documentation of problem cause, impact and resolution.
• Partake in administrator development training, discussing more sufficient techniques to resolve issues related to SharePoint, Active Directory and patches.
• Cater to walk-in iNAVSEA clients for on the spot issues with SharePoint 2010 or Designer
• Ensure and document all data compliance with SharePoint software licensing requirements.

Confidential

SharePoint Support Tech

• Assist users with SharePoint 2010 related issues, logging trouble tickets accurately per FBIHQ IT Department best practices, maintaining documentation of problem cause, impact and resolution.
• Partake in administrator development training, discussing more sufficient techniques to resolve issues related to SharePoint, Active Directory and patches.
• Troubleshoot network connectivity, network printing and user access issues.
• Assist the inventory control, calculating and verifying component usage at the end of production.
• Ensure and document all data compliance with SharePoint software licensing requirements.
• Support FBI SharePoint Developers on NGW deployment projects and web design.
• Report usage of each SharePoint site directly to FBIHQ NOC.
• Maintain security and permissions, controlling access to SharePoint sites and subfolders.
• Manage broad range of installation, upgrade, rollout and troubleshooting projects for Windows-based networks, testing performance levels on recent installs for each division within tech team.
• Responsible for evaluating incoming, in-process and finished products through inspection and testing to ensure the standard of products as per FBIHQ requirements.

Confidential

Diplomatic Security Officer/GSA

• Responsible for the protection of the Secretary of State and foreign dignitaries during their visit to the State Department, managing emergency situations, reporting to authorities as appropriate FPS .
• Maintained classified and Top Secret documents of all security tours and any incident reports.
• Trained for incendiary or explosive materials carried onto company or client property.

Confidential

Interrelated Art Teacher

• Prepared lesson plans using Microsoft Office Power Point and established course goals.
• Specialized in teaching one or more areas of art such as illustration, art history, or commercial art .
• Observed and critiqued pupils' work to determine student progress.
• Inspired students to develop creativity and self-expression through various art forms and media.
• Ordered art resources and material within the budget allowance.
• Maintained inventory control of art resources and material using Microsoft Office Excel.
• Maintained quality standards as set forth by PGCPS.
• Established and maintained effective relationships with students, peers and parents.

Confidential

IT Support Technician

• Troubleshot user issues relating to Windows Operating Systems, Microsoft Office products, network connectivity and internet connectivity.
• Performed product integration upgrades, installation of software and drivers and essential desktop troubleshooting.
• Installed and troubleshot hardware peripherals for printers and modems, phone jacks and cabling.
• Implemented and maintained solutions that supported and helped wire-line, wireless networks.
• Recorded all management data for Web base updates, conducting weekly updates on SharePoint site.
• Collaborated with developers on the design of new content, loading user profiles and user permissions participating in all phases of data processing and research projects with Verizon/NIH.
• Provided input on decisions related to data collection, data analysis, methodologies and study design.

Personal Skills, Training and Software

• SharePoint 2010
• Microsoft Office Suite
• Remedy
• ULS Viewer
• Remote Desktop
• Windows PowerShell
• SP PowerShell
• IIS
• Trouble Shooting
• Tech Support
• One Note
• Workflows
• Site Creation
• Team Lead
• Active Directory
• Team Building QA
• Studying HTML5 CSS3
• Swim Lanes