Objectives

To find a progressive job placement where I can utilize my strong organizational and analytical skills in Project Management, Information Security, Access Controls and IT Controls Compliance.

Confidential

SharePoint Compliance Consultant

Performing consultant duties to support clients with developmental process within the SharePoint infrastructure to track, document and automate the validation of audit controls to assist companies to pass SAS70 3402, SOC1 and 2, and PCI compliance. Build custom automation to allow for control validation processes to be automated and build custom framework for access controls and process flows for tracking of security and validations within the SharePoint infrastructure

Confidential

Product Manager

Product Manager for support of the SharePoint services and OCR process inprocessing of invoices and developing automation workflows for the intake process. Built and managed the support process for SharePoint and custom site development. Developed custom workflows to track data and support operational efforts to ensure quality intake of invoices and support automatic email notifications within the tracking of SharePoint workflows.

Confidential

Global Integration/Information Security Standards Analyst

Responsible for building the workflows and development for the secure on-boarding of multiple applications into the Central Access Administration group within the client's infrastructure. Reviewing all outstanding applications and ensuring that all required aspects of each application will meet the current SOX and client's audit requirements. Created the model for systematic and organizational documentation across multiple platforms to ensure consistent communication is conducted in the implementation of all systems. Built custom SharePoint sites to obtain all data within workflows. Tracked all data retention and stored data for auditing and compliance.

Confidential

IT Controls Compliance Senior Analyst

Managed the IT controls validation process for audit compliance for global SSAE3402 audits. Designed the automation tool used for create, capture, validate and retain all data for information security controls. Managed audit find responses and correspondence with internal and external auditors. Created action plans for audit improvements and mitigating controls for potential audit issues. Designed and supported the Identity Management system within SharePoint for all security access requests and provisioning. Design supported SharePoint 2003 thru 2010 Enterprise

Confidential

Senior Security Analyst / IT Controls

ManagedIT Controls for theCentral Access Administration group. Had oversight of the reports, structure and audit processes to ensure quality and that all corporate guidelines were followed in the development of access for systems such as SAP, Unix, PeopleSoft and Pan-Apt applications. Supported all audit inquiries and facilitated data gathering and ensured compliance with SSAE3402, SOX, PCI and client related audits. Facilitated and developedan organization to improve security and overall system access administration.

Managed the Access Team, including North America and India security analysts and facilitated the communication between Operations and the IT technical teams. Administrated the access security guidelines and managed the teams that control role assignment and facilitated the processes to ensure access administration and compliance guidelines were followed. Met with customer management teams to understand business objectives, assumptions and plans. Wrote new documentation based on established guidelines. Applied technical knowledge, solution knowledge, and process techniques to develop a view of current and target processes. Coordinated and implemented change control procedures for internal and external changes. Coordinated technical resources to facilitate rapid problem resolution. Assisted in production implementation plans and disaster recovery plans. Analyzed system issues to pro-actively identify potential production anomalies. Ensure SLA and performance management was supported. Managed multiple clients/projects and have oversight for over thirty different platforms and applications within the organization. Responsible for the security procedures for Unix, Oracle and network log review and investigation. Managed the review of log output for security reports from Foundstone, enVision and SU SUDU Unix log reviews. Managed the log review process and data controls for data management movement from PeopleSoft, SAP and Oracle data moves to ensure PII and proprietary data was managed properly. Documented all exceptions within the process and reported back to senior leadership and Incident Management response team. Supported the organization with AD Active Directory and VPN investigations and possible access attempts by former employees and hostile terminations

Confidential

Sr. Manager / Project Management

Facilitated the design and implementation of a call center in Tallahassee, FL for payroll administration functions for the State of Florida. Developed the roles and functionality of all aspects of the center. IVR, VDN, Roles development and meeting facilitation for team members in the design of the architecture of the contact center. Administrating day-to-day functions of a large inbound call center for the State of Florida payroll preparation services group. This center oversees the payroll input process for the entire employee population for the state. Administrate personnel, procedures, and call flow. Obtain and administer call center statistics through multiple systems including: CMS, TCS, IEX call stat systems. Analyze ACD call data and transactions to obtain maximum productivity. Produce analysis for director levels and responsible for all reports from the center. Oversee the quality process and insuring overall productivity standards and budget requirements are met. Responsible for the overall productivity of 3 Team Managers, 3 Senior CSR's, a quality team, and approximately 100 agents. Performed feedback sessions and appraisals with direct reports and skip levels with entire reporting team to insure consistency and metrics were understood through the team. Acted as an SME to the state for the design and implementation of the systems used for payroll time reporting and assisted with the design and development of the paper process for time reporting within the center. Performed demonstrations for the state leaders on the payroll systems and assisted with the facilitation of User Acceptance Testing and remediation.