TECHNICAL SKILLS:

Microsoft: Windows XP, Server 2003, Server 2008, SharePoint Server 2007/2010, SharePoint Services 3.0, SharePoint Designer 2007/2010, InfoPath 2010, Active Directory, Office Suite, SQL Server 2000/2005/2008, IIS, VB.NET, ASP.NET, DOS, VBScript, Failover Cluster, Log Parser, PowerShell

Adobe: Acrobat, Photoshop

MISC: AS400, Symantec Backup Exec, VMware, Citrix XenServer, Lotus Notes, AWStats, Networking, HTML, CSS

PROFESSIONAL EXPERIENCE:

Confidential, Hauppauge, NY

SharePoint Administrator

Responsibilities:

• Installed, configured and supported a Microsoft SharePoint Server 2010 farm in a virtual environment.
• Set up and supported the SharePoint 2010 Production and Test environments.
• Set up SharePoint service accounts in Active Directory.
• Configured and managed service applications such as Managed Metadata and User Profile services.
• Set up and managed the Search service application, including crawling and Search centers.
• Created SharePoint web applications and site collections.
• Configured Alternate Access Mapping in the farm.
• Created term set groups and term sets as needed.
• Customizes SharePoint sites through the Site Actions menu and SharePoint Designer 2010.
• Created and deployed a custom master page.
• Created a custom top navigation using Visual Studio 2010.
• Created and deployed several custom workflows using SharePoint Designer 2010.
• Created lists and libraries, and modified their settings as needed.
• Configured out of the box approval workflows as requested.
• Set up and supported alerts for lists and libraries throughout the farm.
• Created and modified Content Types as needed.
• Managed users and groups, and set up custom permission levels.
• Created and tested an InfoPath 2010 form for online viewing.
• Created Backup scripts using PowerShell.
• Maintained a Change Management log for the SharePoint 2010 Production environment.
• Trained employees on how to use SharePoint and created supplemental training material.
• Installed, configured and supported the SQL Server 2008 for the Production and Test environments.

Confidential, Whitestone, NY

SharePoint/System Administrator

Responsibilities:

• Installed, configured and supported a medium Microsoft Office SharePoint Server 2007 farm.
• Set up and supported the SharePoint Production and Test environments.
• Created SharePoint web applications and site collections.
• Configured Alternate Access Mapping in DNS and MOSS 2007.
• Customized SharePoint sites through the Site Actions menu and SharePoint Designer 2007.
• Created lists and libraries, and modified their settings as needed.
• Set up and supported alerts for lists and libraries throughout the MOSS 2007 farm.
• Created and modified Content Types as needed.
• Managed users and groups, as well as their level of permission.
• Trained employees on how to use SharePoint and how to create their personal sites using the My Site feature.
• Maintained a Change Management log for the SharePoint Production.
• Installed, configured and supported a Microsoft SQL Server 2008 Failover Cluster.
• Tested the Microsoft SQL Server 2008 Failover Cluster weekly.
• Monitored a third - party ordering system to ensure orders are coming through.
• Performed queries against a Microsoft SQL Server 2000 database as needed.
• Applied software updates and performed hardware upgrades as needed.
• Installed, configured and supported Symantec Backup Exec along with Data Domain and HP StorageWorks Tape Autoloader to back up the Domain and the SharePoint farm.
• Monitored the Daily and Weekly backup jobs and store Weekly backup tapes offsite.
• Installed, configured and supported AWStats.
• Assisted system administrator with network monitoring and Active Directory duties.
• Performed programming and scripting duties as needed.
• Provided hardware and software support to customers on a daily basis.
• Entered support inquires and their solutions in our AS400 ticketing system.
• Installed and configured workstations for customers and internal employees.
• Performed basic administrative functions such as moving, adding, and changing workstations.
• Traveled to customers’ sites to install hardware and software, and provide training as needed.
• Created and updated documentation as needed.

Confidential, Lake Mary, FL

Client Production Support Associate

Responsibilities:

• Served as first point of contact for production issues identified by clients.
• Answered phones and facilitated resolution of production issues.
• Contacted production support resources to investigate and resolve issues.
• Served as liaison between client and Convergys production support during the investigation and resolution of production problems.
• Assigned issues to appropriate internal resources.
• Provided regular status updates of production issues to clients, Convergys management, and production support teams
• Updated and progressed issues to next status
• Followed-up on outstanding issues to obtain status and provided status to clients and internal support teams.
• Followed Issue Management processes and procedures.
• Exhibited basic understanding of application systems to assist in problem resolution and issue assignment.
• Provided other production support services including processing security requests, TNI requests, trace requests, and GUI System Checks.

Confidential

Senior Project Coordinator, New York, NY

Responsibilities:

• Supervised over 5 employees on the evening shift.
• Registered customer’s orders in the Production Tracking Process system.
• Performed technical functions such as installing and configuring full service and self service workstations, POS systems, and printers as needed.
• Researched and resolved issues with workstations, printers, and network connectivity.
• Performed basic administrative functions such as moving workstations and copiers, processing daily closeouts, and placing service calls on printers and copiers.

Confidential

Senior Technology Specialist, Rochester, NY

Responsibilities:

• Supervised all employees on the evening shift.
• Installed and configured full service and self service workstations, POS systems, and printers.
• Processed customer orders in the Production Tracking Process system.
• Researched and resolved issues with the store server, workstations, printers, and network connectivity.
• Relocated workstations and copiers, as well as processed daily closeouts.
• Placed service calls on printers and copiers.