PROFESSIONAL PROFILE:

• Highly technical and adaptable consultant with a broad range of skills, focusing on UX/UI, branding, SharePoint, and front - end development. Large breadth of knowledge in Microsoft technologies related to SharePoint. Trained in a wide variety of areas including various business solutions using out of the box SharePoint and Nintex capabilities. In-depth knowledge of IT systems and processes
• Background includes business analysis and project management with nineteen years’ experience in technology; majority of time spent in management and leadership positions; refined service, customer relations, leadership, team building and communication skills; entrepreneurial mindset
• Substantial client engagement experience in the full development cycle; professional client training both onsite and web based delivery

TECHNICAL EMPLOYMENT HISTORY:

Confidential

SharePoint Consultant/Developer

• Develop custom apps and solutions in SharePoint 2013 for the Office on Smoking and Health
• Meet with users and stakeholders to determine requirements and architecture
• Hold design reviews with the Confidential team to gain approval on developed projects
• Conduct training sessions with users and stakeholders to increase adoption of initiatives
• Develop forms and workflows with Nintex Forms and Nintex Workflows

Confidential

SharePoint Administrator/Consultant

• Sort term contract to assist internal departments with migration from SharePoint 2007 to 2013
• Develop custom solutions in 2013 to replace deprecated features from 2007
• Meet with stakeholders and site owners to define requirements and architecture
• Selected to design internal HIPAA showcase site
• Hold design reviews with stakeholders to gain approval on development initiatives

Confidential

Associate SharePoint Consultant

• Lead site/UI branding and front end development using custom CSS, HTML, JavaScript, JQuery, custom web parts, SharePoint Designer
• Wireframes, low-fi and hi-fi comps and mock-ups using Balsamiq, Photoshop, Visio and more
• Lead Site Owner group and individual training and learning sessions - both in person and web based
• Content management and site configuration, including content types, Managed Metadata/Term Store configuration, creation and configuration of libraries and lists, implementation and configuration of standard and 3rd party web parts, navigation, establishing security
• Search, including result sources, result types, crawl configuration, search schema and query building
• Created sites and web pages for clients to enable learning content and documentation accessibility
• Yammer configuration and administration - led integration project for Confidential to foster internal community interaction and knowledge sharing
• SharePoint and Nintex Workflows
• Microsoft InfoPath and Nintex Forms
• Migrations - Metalogix Content Matrix
• Site Management - Metalogix Control Point
• Power BI configuration
• ECM/BCS configuration
• PerformancePoint configuration
• Project Management fundamentals
• 2007, 2010, 2013, and SharePoint Online client facing experience
• 5+ months intensive SharePoint training with Confidential
• Limited Bootstrap experience in a development environment

Confidential

Senior SharePoint Business Analyst  

• Met with and interviewed client stakeholders and users to uncover business needs
• Collaborated with clients to translate needs into business requirements
• Prepared User Stories, Use Cases, Information Architecture documents, functional requirements, wireframes, navigational structure, network maps, and site layouts
• Utilized SharePoint 2013 for project plans, workflows, and business intelligence
• Created RFPs for potential client bids
• Created copy for marketing slicks

Confidential

Business Systems Analyst

• Facilitate consensus and document timeline / deliverables for business, functional requirements, and testing
• Gather business requirements and translate into functional and technical requirements
• Oversee and perform system and release testing and implementation into production
• Manage, document and disseminate re-iterations of proposed solution
• Identify training needs and assist in development of related training materials for team
• Build relationships with stakeholders, leadership, and members of user community
• Supervise, develop, and direct corporate BA team to ensure success of directives and initiatives

Confidential

Project Manager/Estimator

• Produced scale drawings and elevations utilizing Chief Architect v.10
• Created accurate estimates for a wide variety of remodeling projects by analyzing blueprints, current industry pricing, and subcontractor bids using HomeTech estimating software
• Managed all aspects of the project lifecycle including estimating, creating scope of work, obtaining permits, scheduling and managing trades, interfacing with architects, designers and engineers, change orders, procuring materials, and ensure effective communication with homeowners

Confidential

Network Administrator/Helpdesk Manager

• Managed multiple outsourced helpdesks and agents, averaging over 3700 calls per month
• Successful in implementing 15 new clients to call center coverage in one year, resulting in increase in revenue
• Assisted in implementing an InterTel ACD/phone system to improve customer service and enhance metric tracking
• Assisted in the migration from Exchange 5.5 to 2003
• Achieved over 97% cross-client SLA compliance vs. goal of 93%

Confidential

Support Technician

• Provided Tier I and II software and hardware support for a base of over 1000 users across the Southeastern U.S.
• Coordinated and perform the migration of 15-20 users per month to new W2000 equipment
• Assisted in the migration to Active Directory and installation of SAN hardware
• Mentored and trained new team members; created documentation for user and helpdesk reference
• Performed regular field office support visits, interacted with builders/project managers to ensure 99% uptime