SUMMARY:

• A college graduate with a Bachelor of Science degree in Information Systems now employed as a Senior Share Point Admin at the U.S Department of Justice - Executive Office. I have been employed in the Corporate IT environment for 9 years.
• My advanced skills are within customer support, software / hardware support and web application support.
• I’m currently utilizing these skills daily within the Microsoft Windows Environment.

TECHNICAL SKILLS:

Operating Systems / Mainframes: Microsoft Windows XP, Windows 7, Novell, DOS, TCP/IP, MAC OSSoftware / Tools: MS Office Suite 2010/2013/2016, SharePoint 2007/2010/2013, Adobe Creative Suite, MS Exchange 2007 - 201 3, Symantec Ghost, Symantec Endpoint, Malwarebytes, SQL, Altiris, Citrix Console, Active Directory, BMC Remedy, HEAT call monitoring, Pier Incident System, Proxy Master, Novell Groupwise & Outlook ( 2003-201 6), Novell ZENworks, Simpana CommVault, Blackberry Enterprise Server, Optimus BT, Doc Ave 6, DELL KACE 1000

PROFESSIONAL EXPERIENCE:

Sr. Share Point Administrator

Confidential

Responsibilities:

• Migrated Environment from S harePoint 2010 to 201 3
• Troubleshoot site admins issues in SharePoint 2010 & 2013
• Responded to helpdesk and general IT inquiries; diagnosed and resolved issues and provided technical support
• Created and customized Sub Sites, Team Sites, Blogs and Alerts based on company needs.
• Used technical writing skills to create SharePoint processes and End User guides
• Maintain security and permissions, controlling access to SharePoint sites and subfolders.
• Created and Managed SharePoint Groups and Permissions for Domain Users
• Assisted in managing the trouble ticket system while coordinating priorities to ensure timely completion
• Created, responded to and tracked user tickets entered in Remedy issue tracking system.
• Presented weekly briefs to supervisors on the progress of projects and trouble tickets.
• Created new Sites with Unique Permissions, List and Libraries, and included workflows and user groups
• Created and interpreted monthly/quarterly Web site metrics reports for division staff

Sr. Share Point / Web Administrator

Confidential

Responsibilities:

• Troubleshoot user issues in SharePoint 2010 and Plone 5 CMS
• Discover more efficient techniques to resolve issues related to the Intranet and to implement efficient business continuity during the state of emergency or a disaster.
• Used technical writing skills to create SharePoint processes and End User guides
• Maintain security and permissions, controlling access to SharePoint & Plone sites and subfolders.
• Used oral presentation skills to conduct SharePoint & Plone Training
• Used technical writing skills to create SharePoint & Plone processes and End User guides
• Troubleshoot network connectivity, network printing, network drives and user intranet access issues. (WAN/LAN)
• Using Active Directory to modify User Accounts, Servers, Machines, and Group Policy (Administration & Troubleshooting)
• Configured, Deployed, installed, and troubleshoot workstations and software
• Assisted in the installation and updating of software, as well as the setup and troubleshooting of all equipment.
• Oversaw the investigation and resolution of hardware and software issues both remotely and onsite.

Share Point Administrator

Confidential

Responsibilities:

• Migrated Environment from SharePoint 2007 to SharePoint 2010
• Troubleshoot user issues in SharePoint 2010 newly migrated to the ASPR Portal.
• Tier 2 Support for the HHS/ASPR SharePoint Portal - Design, permissions, work-flows, pages and libraries.
• Assisted users at HHS / ASPR with building, designing sites, and all other SharePoint 2010 issues.
• Site Template creation and Modification / Configuring / Creation of site contents (blogs, fields, web parts, document libraries, calendars and lists etc.)
• MySite configuration and setup
• Onboarding and Off boarding of End Users to and from the ASPR Portal
• Discover more efficient techniques to resolve issues related to SharePoint and to implement efficient business continuity during the state of emergency or a disaster.
• Maintain security and permissions, controlling access to SharePoint sites and subfolders.
• Identify and solve technical issues with end users using the ASPR portal and teleworking.
• Follow up with clients to ensure optimal customer satisfaction.
• Used oral presentation skills to conduct SharePoint Training
• Used technical writing skills to create SharePoint processes and End User guides
• Identifies and analyze SharePoint system and infrastructure requirements
• Evaluates the effectiveness of systems, mobile devices, tasks, and methods used to secure system and data integrity, availability and confidentiality
• Remain up-to-date on the latest SharePoint technologies and solutions applicable to company products.
• Log all incidents accurately using the DELL KACE 1000, maintaining documentation of problem cause, impact and resolution.
• Supports Optimus BT Conference Room Reservation Tool

Help Desk Lead

Confidential

Responsibilities:

• Troubleshoot network connectivity, network printing, network drives and user intranet access issues. (WAN/LAN)
• Using Active Directory to modify User Accounts, Servers, Machines, and Group Policy (Administration & Troubleshooting)
• Managed security & permissions, across the OJP network
• Configured, Deployed, installed, and troubleshoot workstations and software
• Created, assigned, & resolved user incident requests & tickets using Heat
• Installed, configured, operated and troubleshot Tier 1-3 Windows XP and Win7 Issues
• Support Outlook and Exchange 2010, maintenance, troubleshooting, configuring
• Maintained the LAN network operations, including limited hardware and software installation and set-up, documentation, administration, technical maintenance and user support
• Troubleshoot software issues and coordinate preventative maintenance of equipment.
• Blackberry (BES) activation, setup & support, troubleshooting
• Imaged, configured, maintained and troubleshot applications for Win 7 Enterprise.
• Lead project manager for Grants Management System ( monitor project spending, implements best practices and skills, monitored performance, and prepared planning and execution documents
• Assisted in the installation and updating of software, as well as the setup and troubleshooting of all equipment.
• Oversaw the investigation and resolution of hardware and software issues both remotely and onsite.

Help Desk Software Support

Confidential

Responsibilities:

• Software/Hardware, & Web App Support (Windows XP & Windows 7), SharePoint Assistance, Design, and Implementation, Troubleshooting all PC issues pertaining to software and web intranet applications, Ghosting/Imaging New Machines, Configuring PCs and Servers, Virus/Malware Removal, Computer Optimization, External Hardware Installations, Encrypting Hard drives, Configuring & deploying Tele-work Laptops, Using Active Directory to modify User Accounts, Accessing & mapping user network drives, File migrations, Maintained A SharePoint intranet portal and applications on the Library of Congress network, BMC Remedy Ticketing System

Help Desk Support

Confidential

Responsibilities:

• Online and Phone Support for Small Enterprise, imaging new workstations, virus & spyware removal, computer optimization, Federal Desktop Core Configuration (FDCC), cellular phone setup, preparing and completing invoices, installing & configuring of new technical devices, re-routing calls to upper level support, creating tickets in BMC Remedy

Intern

Confidential

Responsibilities:

• Assisted with ordering & shipping office supplies, created maintenance tickets for user support & re-routing calls to upper level support, imaged new employee workstations and installed software. Assisting the office manager with her daily tasks, PC / Office Moves, A/V Setups