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Implementation Specialist Resume

Columbia, MD


To obtain a creative and challenging position that enables me to gain valuable experience in the field of IT and improve the skills that I obtained as part of my degree and academic courses.


Confidential, Columbia, MD
Implementation Specialist

1/2012 – Present

  • Modify computer database, and related reports and documentation as required to further prepare and ready the Customers system for installation.
  • Consult with Customers to determine and review hardware, software, or system functional specifications.
  • Conduct system maintenance including upgrades to MICROS property management system, Opera, Oracle database, and other technical components as needed.
  • Perform Oracle Database Upgrade.
  • Resolve customer software issues using available resources.
  • Support Implementation personnel with technical questions. Escalate as necessary.
  • Document all work as instructed.
  • Use discretion and judgment to ensure customer satisfaction and utilization of time.
  • SSL installation and troubleshooting
  • Backup administration
  • Clarify Ticketing software

Confidential, Dakar, Senegal
IT Internship

6/2007- 9/2007

Manage Oracle database administration. Enhance database performance, perform restores, implement recovery procedures, handle performance tuning and conduct regular system backups.

  • Oracle database administrator: migration from Oracle 9i to Oracle 10g.
  • Oracle 10g Database Administration
  • SQL Tuning in an Oracle Environment
  • SQL Developer
  • Data Security, Backup & Recovery

Education & Training

Confidential, Annapolis, MD 7/2012
Salesforce Developer Training

Develop a functioning business application on the force.com platform (Cloud Computing )

Confidential, NY, NY 5/2011
Computer Application

Main Subject:

  • Database Management
  • Networking
  • Business Organization and Management.

Confidential, Québec, CANADA 5/2009
Bachelor of Computer Science
Main Subjects:

  • Advanced Programming in JAVA
  • Database: Model and Language (Sql, PlSql Oracle),
  • Data Structures,
  • Analysis and design of object oriented system,
  • Networking,
  • Cryptography and Computer security
  • Internet protocols and technologies,
  • Principles of management, Enterprise project.
  • Quality control and software metrics
  • Formal specification and software validation

Confidential, Dakar, SENEGAL 8/2005
Diploma of Economic and Management
Main Subjects:

  • Economic Analysis
  • Accounting
  • Statistics

Research and Projects

  • Designed and implemented a Web based application for a company that hires contractors. Atransactional site that contains forms that the candidate must complete ( the information will be stored in an database ) and when viewing resumes received for the chief of staff of the company, using J2EE technologies such as Servlets, JavaBeans, JSP and JDBC connecting to a database using Apache and Tomcat Web Server.
  • Designed and implemented an application to enable a user (customer, vendor, etc...) to encrypt and sign messages using Elgamal encryption and functions that will enable it to verify the integrity and origin of messages it receives using Java.


  • System: Windows NT/9x/2000/2007/XP, Mac, Linux, Unix, Windows Server 03/08, MS Office
  • ProgramminglanguageJAVA, Servlets, JSP, C, C++, PHP, HTML, CSS, SQL, VB.
  • Software: Visual Studio, Eclipse, MS Visio, Dreamweaver, Microsoft Expression, VMware.
  • Telematic: Protocoles TCP/IP, LAN, MAN, WAN, CISCO Switches & Routers.
  • Analysis and Design of Information System: UML,Merise (Oriented object Model).
  • Workshop Software Engineering: Matlab,
  • Web Servers: Apache Http Server, Apache Tomcat
  • DBMS usedMySQL, Oracle: Entreprise manager, SQL developer, MS Access
  • Some SAP experience. Interested in developing SAP skills further
  • Salesforce Developer knowledge (Cloud Computing).


  • Fluent in: English, French.

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