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It Contractor Resume

Los Angeles, CA

Career Overview

Results oriented IT leader with 10+ years of success in PCI compliance, new system implementation and customer aligned help desks for large, growing worldwide organizations.

Skills Summary
Completion of all aspects of the POS/PCI/DSOP journey from security analysis, risk assessment and policy integration for large organizations

Successful implementation of Point of Sale training design and delivery with SDLC lifecycle

Able to provide senior level resolution to internal client issues

Budget management up to 2M annually

Vendor management and new construction planning

Created and managed a POS help desk system supporting 2,000 customers on a 24/7 basis

Technical Skills Summary
OS- Linux, Unix, Mac OSX, Windows 2k, XP, 2003, 2008, Vista, Win7

Software- Microsoft: Office, Project, Visio, SQL ; Ghost, Track IT,OMD, Networking monitoring solutions

Networking- TCP/IP, Wireless 802.11 a/b/g/n DNS, WINS, DHCP

Network Hardware- Sonic Wall and Checkpoint VPN Hardware, Cisco switches

Virtualization- VMWare, Virtualbox

Work Experience

Confidential,IT Contractor 6/2011 to current

Los Angeles, CA

Headquartered in New York and Los Angeles, Patina group owns and operates 90 restaurants nationwide.

  • Segmented networks and documentation on PCI Risk Assessment with Qualys
  • On time/On Budget Roll out of new Business Intelligence Software to all Patina Venues
  • Training/Setup for new company wide online ordering program interface
  • Project planning template for new venues nationwide

Confidential,Director Level IT Consultant 9/2008 to 8/2011

Los Angeles, CA

Sbe Entertainment is a privately owned group of high end hotels, real estate offices, restaurants and night clubs. The employ 2,000+ people and have 100M in revenue annually.

  • Reported directly to the VP of IT
  • Completed monthly Trustwave PCI compliance network scanning and self-risk assessment reports
  • Partnered with Accounting and Operations to redesign workflow processing
  • Completed yearly budgets and ROI analysis for IT systems
  • Tracked and monitored security standard compliance data for all vendors
  • Directed resources and personal responsible for retrofit and design of POS database , surveillance, office pc\'s, interface/reporting and phone systems

Confidential,POS Analyst 10/2007 to 9/2008

Los Angeles, CA

  • Managed a 400 terminal POS network supporting 80M in sales
  • Installed public wireless networks
  • Deployed Kudzu SQL database interface to launch online ordering
  • Redesigned file sharing/invoice approval system to streamline communication processing
  • Constantly met deadlines and requirements for new venue system implementation

Business Data Systems 8/ 2003 to 10/2007

Technical Support Manager,Akron, OH

Business Data Systems was a privately owned POS dealership with offices in Ohio, New Jersey and Washington DC. They supported software, hardware and IT services for 17 years and implemented POS software in 2,000 sites.

  • Managed a nationwide 24/7/365 POS help desk and on-call rotation
  • Interview, train and evaluate technicians
  • Designed phone system and on call schedule to accommodate needs for after-hours call escalation
  • Scripting of call avoidance recording during hold times
  • Direct management of five full time support professionals
  • Reduced average hold time by three minutes utilizing a call dispatcher
  • Designed staging area for new system design and burn in
  • Coordinated new OMD call tracking software to generate metrics, track productivity and provide solutions. track open issues.
  • Created training materials and monthly best practice articles distributed to customer base
  • Designed on-boarding procedure and call scripting documentation for technicians

Business Data Systems 7-2000 to 8/2003

Implementation Specialist/Software Trainer,Akron, OH

  • Installation of software, hardware and network equipment in over one hundred sites nationwide
  • Completed training on software specialized tasks
  • Met with customers to determine needs and goals of implantation
  • Network diagramming and QA equipment and software testing
  • Configured software to customer specifications and to meet goals

Assistant Restaurant Manager
Confidential, Akron, OH

  • Directed operations in a four star restaurant with sixty employees
  • Completed employee interviewing, payroll. training, documentation and yearly reviews

Education and Training: Confidential

Certifications/Coursework:

  • Cisco networking, SQL, Microsoft OS courses and testing
  • Currently enrolled in PMI Institute - Los Angeles, completing certification

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