Data Analyst/Tier 2 Technical Engineer Resume Washington, DC - Hire IT People

TECHNICAL SKILLS:

MS SQL SERVER - Performing searches; creating, dropping, joining tables; updating data in columns and rows; backing up databases HTML - Basic understanding of the code and ability to read it
Microsoft Office Suite (Excel, Word, PowerPoint, Visio, Outlook, SharePoint), Windows, iOS
Project Management, Team Building, User Training/Support, Technical Troubleshooting, Software Implementation, Client Communication and Support

WORK EXPERIENCE:

Confidential, Washington, DC

Data Analyst/Tier 2 Technical Engineer

Use SQL to write scripts, execute queries and update data on over 200 separate Confidential databases
Became proficient with a software called ITS (Item Transfer System) which is used to create test questions for the SAT’s, and other world - renown tests
Trained internal and external users how to use ITS effectively and efficiently
Worked with Developers and Software Engineers to complete time sensitive tasks on, or before, their target dates
Troubleshoot issues related to Confidential 's proprietary systems which requires basic understanding of databases

Confidential, Rockville, MD

Technical Support Engineer

Used SQL Server to update databases on both client and Confidential servers
Created, tested, and debugged an upgraded version of a software program being used by over different 300 clients
Remoted onto client machines in order to fix various problems or answer their questions
Worked with Active Directory to solve problems relating to client databases
Frequently trained clients, fellow employee’s and new hires on how to use the Motion soft applications, and Basic SQL
Used web based ticketing services NetSuite and Jira to generate and track tickets for each case received

Confidential, Newport News, VA

Product Inventory Coordinator

Inspected and tracked up to $500,000+ worth of manufacturing material weekly, for use on various projects and work orders
Trained employees on a VM (virtual machines), inputting items and creating locations in the database
Investigates, resolved, and coordinated shipping and receiving incidents
Developed a distribution system that increased productivity and output by ~50% and allowed the production rate to be the highest in the company’s recent history
Utilized an Inventory Tracking Program (BAAN) to track every item within two inventory warehouses

Confidential, Norfolk, VA

Data and Quality Assurance Supervisor

Trained over 100 employees in data management, record storage, equipment regulations, hazardous material awareness and safety procedures.
Created work orders, and online requisitions for materials used by technicians on a daily basis
Was the facility’s Safety Manager and Subject Matter Expert on all hazardous material issues
Maintained an online inventory database using the NATSC Depot Application to track and update all hazardous/non-hazardous materials located in the warehouse facility